enturst's channel

itilv3

enturst added to a playlist

1. CSU: ITIL v3 Service Level Management Activities
2. CSU: ITIL v3 The Concept of a Process and its Characteristics
3. CSU: ITIL v3 The Concept of a Service
4. CSU: ITIL v3 The Concept of Functions and Processes
5. CSU: ITIL v3 The Concept of Good Practice
6. CSU: ITIL v3 The Concept of Service Management