drhollyDPP's channel

In this Tripodcast, Dick Ollek, CBSE, discusses customer relations. He starts with a wokring definition, then challenges us to look at our company ...

Dick Ollek, CBSE, Senior Partner at Consultants In Cleaning, talks about choice. He illustrates his points with a gripping story about Jerry. This ...

Ron Segura, President of Segura and Associates, offers some tips you can out to use with your next PowerPoint presentation. No new commands to lear...

Dick Ollek, CBSE offers several suggestions for "helping" your employees decide that coming to work is the right idea afterall.

Ron Segura, President of Segura and Associates, explores four potential benefits of doing business with your company. He also ex,plains how to anal...

Do you want a raise? Dick Ollek, CBSE, joins us to explain just how you can earn yourself a raise.

Ron Segura, President of Segura & Associates, joins us to talk about an effective method for dealing with customer complaints. Using a simple mnemo...

Dick Ollek, CBSE talks about two simple words that if used sincerely can make all the difference...

In this Tripodcast - Episode 203 - Dick Ollek explores the importance of your attitude to your success. By sharing examples and stories, Dick demon...

http://www.carsonvheady.com/

http://www.amazon.com/Birth...

Au...

In Trpodcast 202, Ron Segura, President of Segura and Associates, tackles the diffeence between Customer Service and Customer Satisfaction. He lays...

What About Your Image? In this Tripodcast, Dick Ollek, CBSE takes a look at your image... Uniforms, vehicles, office, and more. Whether you are a B...

We're back on our weekly schedule of Tripodcasts. I hope you've enjoyed the past several weeks leading up to and following the BSCAI Convention and...

Dick Ollek, CBSE talks with Terry Woodley, CBSE from Woodley Building Maintenance. Terry is the President Elect of the BSCAI. Dick and Terry talk a...

Dick Ollek, CBSE talks with Michael Diamond, CBSE at the recent BSCAI Convention in Las Vegas. Michael shares his thoughts about the asscociation, ...

Dick Ollek talks with Jason Lee from Top Quality Janitorial Services about the recent ISSA Tradeshow and BSCAI Convention. Jason was one of the ind...

Sprint has been a BSCAI sponsor for several years. In this Tripodcast Dick Ollek, CBSE, talks with Guy Hignite about some of the new tehcnology tha...

Dick Ollek, CBSE talks with Steve Garcia, CBSE at the 2011 ISSA Tradeshow and BSCAI Convention in Las Vegas, Nevada. Steve is the President of SMI ...

Dick Ollek, CBSE talks with Patricia Gaffney, founder and CEO of Rainmaker Sales Support. Rainmaker has been a BSCAI supporter and sponsor for seve...

We continue our daily Tripodcasts following the BSCAI Convention and ISSA Tradeshow. In this Tripodcast Dick talks with Chris Paxos from A- Quality...

Continuing our recordings from the ISSA Tradeshow and BSCAI Convention in Las Vegas, October 2001, this episode is an interview with John Raveris o...

As part of our annual Tripodcasts from the ISSA Tradeshow and BSCAI Convention, Dick talks with Kevin Rohan, CBSE, Chairman of Cavalier Services, I...

In our first Tripodcast following the ISSA Tradeshow and BSCAI Convention, Dick talks with Jean Hanson of The Janitorial Store. Jean and her husban...

I Wish I Could Do That... Have you ever found your self saying those words? In this Tripodcast, Dick Ollek, CBSE, challenges you to look at what yo...

Ron Segura, President of Segura & Associates, discusses the pitfalls to your business when you trust things to memory alone.

Do you telemarket? Do you use the telephone to identify, qualify or solicit prospects? Whether you have a "telemarketing campaign" or use the phone...