Denise OBerry

Recent uploads Play

• 2:57

  How to Handle Customer Complaints (and Improve Your Biz Too!)

  by Denise OBerry • 26 views • 1 day ago

  How do you respond to complaints from your customers? Customer service complaints aren't any fun, but you can turn them into gold for your business...

• 3:26

  How To Handle Refunds and Returns From Unhappy Customers

  by Denise OBerry • 31 views • 1 week ago

  You can't make all your customers happy all of the time. So you need to be prepared to deal with an unhappy customer who asks for a refund. Don't f...

• 2:51

  How to Create Your Business Systems In 30 Minutes a Day

  by Denise OBerry • 81 views • 2 weeks ago

  Don't put your business at risk. Documenting your business processes will help you serve your customers better and improve your bottom line. You ca...

• 3:11

  3 Surefire Cold Calling Tips From The Experts

  by Denise OBerry • 75 views • 3 weeks ago

  Beating the pavement to drum up new local business is not an activity most small business owners enjoy. But there are some who excel at face-to-fac...

• 2:54

  Small Business Management Will Give You The Freedom You Deserve

  by Denise OBerry • 123 views • 4 weeks ago

  It's ironic that so many people start a business to gain freedom and end up with just the opposite. It's really important to put your stake in the ...

• 3:24

  How To Overcome Too Much Small Business Success

  by Denise OBerry • 64 views • 1 month ago

  Having too much business is not always a good thing. It can turn your big success into a huge failure. Having too much business can be as detrimen...