Delaware North Companies GuestPath Virtual Day 2013, featuring:
Jerry Jacobs Jr., Principal
Lou Jacobs, Principal
Chuck Moran, President and COO
Charlie Jacobs, Principal
Jeremy Jacobs, Chairman and CEO
GuestPath® is a systematic process that delivers and quantifies outstanding customer service to our locations and our clients, including other areas of operation not under Delaware North's management.
Delaware North is in the hospitality, entertainment and leisure industries. Everything we do revolves around the customer. GuestPath helps to define our brand as something special in the hospitality industry.
One of our primary goals in 2013 is to become a customer centric organization. We are stewards of customer's experiences for our clients, the people behind and representing each brand to its customers. It is something that our clients appreciate, and want us to do more of. It explains why we have been able to retain the business that we have and continue to gain new clients and build our business.
One of the greatest things about GuestPath is that it is data driven. It gives us the ability to sit down with our clients and look at our scores and finesse our role as collaborators and partners, to try to raise the experience to a new level.
GuestPath is not about perfection, it is about the process of attempting to achieve perfection. At the end of the day it is about the experience and the interaction of people.