Communications Products, Inc.
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Uploaded videos
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Interaction Center How To: Create New DID Route
CPICommprod
31 views
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Interaction Center How To: Create A New User
CPICommprod
67 views
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Interaction Center How To: Create A New Managed Phone
CPICommprod
31 views
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7) Advanced Features of Interaction Supervisor
CPICommprod
164 views
Custom columns, custom parameters and more...
The final course of our call center 7-course feast is dessert. This video features the "high-sugar rush" of powerful featur...
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6) How to Run Reports - Interaction Supervisor Training
CPICommprod
213 views
We all count on data out of our systems to manage our centers. In this video, we show you the "historical reports" view. We also provide details on how to run and export yo...
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5) Setting Alerts, Sending Messages, and Answering Requests - Interaction Supervisor Training
CPICommprod
133 views
Did you know Interaction Supervisor can alert you when something's going wrong? Did you know it can send messages to your agents automatically? Did you know that your agent...
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4) Checking the Health of Your Interactive Intelligence Server - Interaction Supervisor Training
CPICommprod
229 views
Learn about the fuel that helps keep your system running effectively.
Most contact center folks don't ever give thought to the health of their servers. We count on our I...
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3) How to Track Call Center Agent Performance - Interaction Supervisor Training
CPICommprod
713 views
Every call center has a buzz...you can feel the energy from the people in the air. Keeping track of those people is an essential part of every contact center leader's day. ...
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2) What's Cooking in Your Queues? - Interaction Supervisor Training
CPICommprod
309 views
You know there is always work "simmering" in your queues. In this video, we show you THE view that allows you to monitor the real-time performance of the work. Here's where...
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1) A Tour of Interaction Supervisor
CPICommprod
218 views
Quick overview and steps for creating views:
Our first course is something sweet. We're starting with a tour of the software. Then, see how to create multiple views show...
About Communications Products, Inc.
Communications Products, Inc. has been successfully implementing advanced, mission-critical communication solutions for nearly three decades. CPI specializes in engineering, implementing, and maintaining advanced business phone, contact center, and structured cabling solutions for customers worldwide. With an unwavering commitment to the success of their customers, CPI has been chosen to solve the most challenging communication questions by many Government agencies and industry-leading businesses. Contact Communications Products, Inc. at (800) 999-0197
Communications Products, Inc. has been successfully implementing advanced, mission-critical communication solutions for nearly three decades. CPI specializes in engineering, implementing, and maintaining advanced business phone, contact center, an...
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