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concurrencyinc .

ITIL for IT Pros

33 views 1 month ago
Planning a Service Management project and barely know how to spell ITIL? View this ITIL Crash Course video for IT professionals so you can engage in re-discovering how to deliver on IT better. Find out how to determine what to deliver to your customers, how to set expectations, and how to operate successfully. This crash course will help you interact with the business and successfully map process to technology. Show less
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