The Voice of Your Customer is a minority owned marketing firm in Cincinnati, Ohio, that assists clients to penetrate niche markets using surveys, focus groups, secret shopping, customer service training and media campaigns.

The Voice of Your Customer is a marketing firm that assists organizations to create exceptional customer experiences through the intelligent use of survey research and assessments, secret shopping, business training and media campaigns. We specialize in penetrating hard to reach, niche and underserved populations. We are also certified as a small, minority, disadvantaged and woman owned business.