About this user
More and more big companies are realizing that their customers prefer having a live call center agent handling their customer service concerns, rather than dealing with an impartial but efficient machine. This may seem like common sense and is something that anyone who has actually worked customer service would know, but sometimes, big business takes a bit longer to catch on to things than any random individual. This comes on the heels of a reduction of live agents to handle customer service calls after statistical data showed that people were willing to forego human interaction for machines.
Hometown
San Marcos, California (CA)
Country
United States
Occupation
former professional sadomasochist turned altruist
Interests
making music
