When it comes to making financial decisions, knowing where to get help and who to trust isn't always easy. We're here for you. Check out stories from people looking for help along their financial journey on our Everyone has a story playlist.
Harry: My son Ari has been in the military for over 3 years.
Ari: Before I deployed, I reached out to my father and asked if he could have my Power of Attorney to help me to help take care of things while I was overseas.
Ari: A couple of financial concerns I had before deploying, one in particular, was a car loan I got myself into when I was first stationed in El Paso, TX.
Ari: I found out about the program that gave me the car loan just by driving off base. There's car dealerships everywhere and they all have programs tailored towards servicemembers.
Ari: When the dealership found out that I was a soldier, they promised me...they'd put me in a car I could afford.
Harry: From looking at the whole program, I found that the loan was unsustainable.
Harry: At some point I decided there would be a need to lodge a formal complaint against this company because they were victimizing soldiers. And I wrote to the Consumer Financial Protection Bureau in Washington, DC, a detailed letter of my son's experience and my knowledge of other soldiers who had been victimized in this way.
Harry: I'm very glad that my story started an investigation, I had kind of given up hope on getting a response from anybody, but it turns out that when I did, the CFPB had been investigating my story...
Harry: It's very important to speak up because there are people in government that are there to help- us. Help us get through challenging financial situations. It's important for us to speak up and tell your story.
Ari: The fact that the CFPB took action in the name of servicemembers across the country, it shows us that someone's in our corner. As a soldier you think that you have to fight, but you can't always fight. It's great to know we have someone in our corner too.