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6 months ago
IHI: Apologizing Effectively to Patients and Families
When you make a mistake that affects a patient, what should you say? Should you apologize, or will that put you at greater risk of being sued? Luci...
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I think this video is supposed to demonstrate the effects of dementia. This old fella is out of touch with reality. Go try this forgive and forget stuff in the nursing home old fella. Here in the real world trial lawyers will eat you alive.