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Product Features: Erase Personal Information assistly 212 views If customer's send personal information that you do not want in your Assistly cases, you can use erase to permanently delete the information.
Facebook Tutorial - Facebook Configuration and Response Overview assistly 214 views This tutorial provides instructions of adding Facebook to your help desk with Assistly's Help Desk Software.
Admin Tutorial - Case Filter Configuration assistly 205 views This tutorial shows how to create case filters to organize and group customer requests.
Agent Tutorial - Responding to Customers assistly 1,081 views This tutorial provides an Agent overview of how Assistly can be used to quickly respond to customers regardless of communication channel.
Unify Conversation Channels assistly 356 views Bring old and new channels of communication together in a single prioritized list. It's important to track not only what your customers are saying to you, but also what th...
Unified Knowledge Base assistly 256 views Help your team by building a synchronized repository of agent knowledge; help your customers by utilizing it in a low-maintenance, robust FAQ. The knowledge base is a plac...
Systematize Case Distribution assistly 203 views Assign responsibilities without sacrificing collaboration. Systematically assigning cases ensures that your team doesn't miss a beat -- each case is matched with an agent,...
Maximize Efficiency assistly 234 views Use time-saving shortcuts to simplify common tasks. Some companies spend a lot of time responding to repeat questions. Maximize your team's efficiency by using Assistly's ...
Know Your Customer assistly 284 views Keep a virtual file of each customer's history. Every consumer has experienced the frustration of having to describe their problem's history again and again to each new cu...
Chart You Success assistly 149 views Analyze data to pinpoint areas for improvement. You may have a general idea of how many cases you resolved yesterday, but do you know how many took more than 24 hours to r...

About Assistly - Customer Help Desk

assistly.com

Created by

assistly

Latest Activity

Aug 25, 2011

Date Joined

Aug 4, 2010

About this user

Assistly is a hosted enterprise-class customer support platform made smarter, easier and more affordable.

In today's world we are more connected than ever before. This means that as consumers, when we have a good or bad customer experience, we can infect many more people. It used to be in the physical world we would share our experience with 6 people, now via twitter, facebook, blogs, etc... we can infect 100's or even 1000's of people.

This places a tremendous amount of pressure on businesses to be more responsive and participate in the conversations customers are having with them and about them.

Assistly helps collect and organize all these conversations into a prioritized actionable list and gives your business simple intuitive tools to efficiently and effectively engage your customers.

At the end of the day, our goal is to help you make your customers smile.

Hometown

San Francisco

Country

United States

Interests

Providing outstanding customer service

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