About this user
STEVE POTTS MIBC is a progressive experienced executive, committed to improving the customers journey through all the stages of customer contact for both small and large organisations. The consultant has over 30 years experience, 16 as a Board Director for a telecommunications manufacturer, with Profit & Loss accountability. He has an enviable record of delivering profitable growth year on year, managing sales strategy, integrated marketing campaigns, contact centres, service delivery and service assurance teams.
International experience includes managing multiple product development programmes and their deployment across Europe and the US for blue chip companies in both IT and Telecommunications sectors. These included a Pan European e-commerce platform and the procurement of an international voice-billing platform.
He has, as a Business Consultant delivered consistently significant results, providing mentoring to management teams and managing post acquisition integration. He has experience in recovering lost revenue, and returning ailing business units to profit and efficiency. The consultant is an experienced Interim Manager, with strong leadership and motivational skills.
He offers to you the review, improvement, enhancement and the provision of best practice, for the people, processes and systems required to deliver a seamless and efficient customer journey through an organisation.
Unlike many Business Consultants Steve listens to a clients needs, provides advice in plain English and is committed to delivering simple, practical and effective solutions to meet his clients requirements.
Age
58
Hometown
Nottingham
Country
United Kingdom
Occupation
Senior Partner, Professional Business Adviser
Companies
Andante [UK] Ltd
The Grants Maze
Interests
Music, F!
andanteuk
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