UKMediation's channel

The interpersonal problems resolved for now, the two colleagues are able to pick up the report again with the manager's support.

The parties' improved understanding is summarised in writing.

Once the issues are clear, the mediators encourage a more direct exchange between the two, while carefully managing the conversation.

The mediators get the parties to agree on the key issues.

Jackie has realised that she can't be impartial this time, and so has suggested the parties contact the mediators. They each attend an individual p...

Mediation skills aren't just used by mediators! Here, the manager, Jackie, tries to resolve the situation using some key skills.

The joint mediation session begins with some rule-setting, and then each of them takes some time to say their piece. To see more mediation videos p...

Many workplace disputes come to a head with an angry exchange or spark between the parties. UK Mediation is able to intervene before, during or aft...