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SonyListens
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Profile
 
Channel Views:
8,264
Total Upload Views:
83,416
Age:
22
Joined:
Feb 10, 2011
Latest Activity:
1 week ago
Subscribers:
329
About Me:
 
The official Sony Electronics Customer Service YouTube page - We're here to listen & respond to your questions & concerns regarding your Sony products. Please let us know how we are doing by using comments, likes and dislikes!

Want to buy a Sony Product? Check out www.store.sony.com
Country:
United States
Companies:
Sony Electronics Inc.
Recent Activity  
SonyListens added a new video to Features and Functions for Cameras (1 week ago)
This video will give you some tips and tricks for taking photos using th...   more
 
 
SonyListens added a new video to Tablet - Set up - Tips and Tricks (1 week ago)
This video will demonstrate how to perform a factory data reset. If you...   more
 
 
SonyListens uploaded a new video (1 week ago)
This video will demonstrate how to perform a factory data reset. If you...   more
 
 
SonyListens added a new video to Blu-ray Player - Set up - How To videos (1 week ago)
This video will show you how to check the firmware version of your Sony ...   more
 
 
SonyListens uploaded a new video (1 week ago)
This video will show you how to record still photos using the Tracking F...   more
 
Channel Comments
iamyoungtino (4 hours ago)
check us out
we only 16 years old
zachbirrell (1 week ago)
hey am i allowed to put god of war in my video's for youtube?! please email me my email is birrellzach@yahoo.com
SonyListens (1 week ago)
Hello FilthyFletch,

This is Kevin Krause with the Sonylistens team. For help with your TV you can email us at Sonylistens@am.sony.com. In your email be sure to include a brief description of the issues you are having and your contact information.

Thank you,

Kevin Krause

Sonylistens Team
FilthyFletch (1 week ago)
Hello SonyListens,

I was just reading some more looking for possible solutions to my issue with my sony KDF-60 inch tv. I suffered the optical block issue that so many others have suffered. I tried years ago when it first happened to contact sony for solutions but only answer I had gotten was sorry not a warranty issue and to repair was like $1500. I tried to locate the part online as I do electrical repairs myself on tvs and laptops and such but the part when I looked alone was close to $700. I put the tv in storage and forgot about it for awehile and thinkin I missed the classaction lawsuit. I was curious if anything can be done about maybe just getting the replacement part from sony without charge and taking care of install myself as I do feel that 5 years of use was pretty crappy from a company like sony and then to ignore such a wide spread problem when customers contacted them. Do you have any help on this optical block situation??? Thanks.
SonyListens (3 weeks ago)
@ Jaimin915 .....Greetings This is Pat with Sonylistens..For help with this issue, please email sonylistens@am.sony.com Please include phone #, model, serial number and the problem you are having and we will be in touch with you. Thanks...
SonyListens (3 weeks ago)
@  EdSplendedClaw ..... Good morning, this is Pat with Sonylistens . For Sony assistance, please e-mail your contact info, model, serial number and the issue you are having to sonylistens@am.sony.com We will reach out to you to discuss the issue with your television.......Thanks...
Jaimin915 (4 weeks ago)
Hello SonyListens team,

I bought my Sony in 2005, Model # KDF-50WE655, I have been getting big blue blob on the lower right hand corner and blue dots on the middle of my screen that are increasing with time. I spoke with Sony tech support- could not correct the issue. I spoke with costumer service and they were not able to help me as my TV was out of warranty. I was given a number for authorize Sony TV repair company: which would charge me $100 to come evaluate the problem. They think it is an optical block issue. Research on net suggests that this is know issue with Sony TV particularly LCD models with defective optical block. I do believe this TV should last more than 6 years. I have an older Sony Trinitron tube TV that is working better than my LCD. My family and I have been life long Sony fans as this was 7th Sony TV and have many other Sony products from clocks, phones, stereo with no issues. I hope Sony stands behind their product. Please help.

Thank-you,
Jaimin.
EdSplendedClaw (4 weeks ago)
Hello, Sony Listens,
We bought our "new" Sony Bravia TV about 2 years ago (Model KDL-52S4100, manufactured Nov 2008).
However, unexpectedly, it started to have a problem a few months ago : Whenever the TV is first turned on there are lines dividing the screen into 4 sections, the image is doubled or distorted and the colors are darkened and reddish, a ghostly image as the different sections overlap e.g. 4 eyes to each person, etc..... It takes about 30 minutes before the TV "warms up" and starts to function properly.
Lately the problem seems to be getting worse, and it takes an hour or more for it to correct itself, which is very very terrible and unbearable !
We paid about $2,000 for this TV and we've been a lifelong Sony supporter..... a SONY should NOT be having problems less than 2 years after purchase. That's totally unacceptable !
Pls. help.Thanks, Christine C.
SonyListens (1 month ago)
Hey MrDlc2584,

I am sorry to hear about your problem with your TV, Please try emailing cic@sony.ca for further assistance.

Thanks,

Michael Puma
MrDlc2584 (1 month ago)
Sony Bravia problem: Whenever the tv is first turned on the image is distorted and the colors are faded. The colors also seem really slow and make a sort of ghost like effect... it takes about 20 minutes before the TV warms up and starts to function properly. I paid about $2,000 for this TV and i've been a lifelong sony enthusiast... until this moment. I have a huge SONY box tv in another room that is several years old but continues to work fine... the Bravia should NOT be having problems 2 years after purchase. I called the Sony Canada customer service line & they offered to send someone to inspect the TV and give me an estimate... he said the estimate would cost from $50-$100. That's ridiculous! Why should i pay for a defective product? I've read that many people have had this issue and it is obviously a defect with the TVs. I've been with Sony for numerous years due to their quality products. Something needs to be done! Thanks, Danny L.
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