ServiceStrategies
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Service Deflection - Final-Final.flv
ServiceStrategies
162 views
Explore the question of measuring Service Call Deflection and a method for measuring the effectiveness of your web self service offerings. Too many organizations devise cal...
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Dimensions of Service
ServiceStrategies
276 views
Dimensions of Service Customer Service Leader Training
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Levels of Learning
ServiceStrategies
122 views
Levels of Learning
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Credibility Through Honesty
ServiceStrategies
119 views
Credibility Through Honesty
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Angry Customer
ServiceStrategies
1,177 views
Angry Customer Video
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Cross Cultural Communications
ServiceStrategies
1,554 views
Cross Cultural Communications training video
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Mentor Graphics's Andy Westlund on Improving Customer Support
ServiceStrategies
110 views
Mentor Graphics's Andy Westlund discusses how the Service Capability & Performance (SCP) Standards have helped improve the company's customer support operations.
The Ser...
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Mentor Graphics' Andy Westlund on Customer Support Training
ServiceStrategies
333 views
Mentor Graphics' Andy Westlund discusses the value of Service Strategies' training and certification for customer support professionals.
Customer support professionals c...
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Mentor Graphics' Andy Westlund on Support Manager Training
ServiceStrategies
214 views
Mentor Graphics' Andy Westlund discusses the value of Service Strategies' training and certification for customer support managers.
Support professionals can earn the d...
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EMC's Doug Chmura on the Value of SCP Standards
ServiceStrategies
310 views
EMC's Doug Chmura discusses the value his company has received from adopting the Service Capability & Performance (SCP) Standards for their customer support operation.
T...
About ServiceStrategies
Service Strategies advances service excellence by providing industry standards, career development and strategic advisory services that ensure delivery of consistent, high-quality service and support.
Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement.
Contact us to learn how we can help you improve your cutomer service and support, field service or professional service operations.
Visit http://www.servicestrategies.com, email us at info@servicestrategies.com, or call 858.674.4864, toll free in North America 800.552.3058.
Service Strategies advances service excellence by providing industry standards, career development and strategic advisory services that ensure delivery of consistent, high-quality service and support.
Service Strategies applies a proven benchmar...
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