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Symantec on the Benefits of Satmetrix Technology and Consulting Expertise
Satmetrix
91 views
Desirree Madison-Biggs, Director, Customer Insight and Measurement, Symantec, highlights the expert guidance, ability to execute, and strong collaboration as key differenti...
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Symantec Discusses the Role of Technology in Driving Customer Experience Improvements at Symantec
Satmetrix
42 views
Desirree Madison-Biggs, Director, Customer Insight and Measurement, Symantec, discusses the significant role technology plays in collecting, analyzing, and acting on custom...
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tw telecom Shares Critical Success Factors for Customer Experience Programs
Satmetrix
164 views
Lara Wise, Vice President, Customer Experience, tw telecom, shares three critical success factors for developing a strong customer experience program.
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Advice for Achieving Success with Customer Experience Programs
Satmetrix
19 views
Eric Murphy, Chief Customer Officer, Ingenix, shares three critical success factors for developing a strong customer experience program.
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Ingenix on the Benefits of Partnering with Satmetrix
Satmetrix
64 views
Eric Murphy, Chief Customer Officer, Ingenix, shares how Satmetrix has been a valuable partner on his company's transformational journey to become client-centric.
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Net Promoter: Past, Present, and Future
Satmetrix
157 views
Richard Owen, CEO of Satmetrix, shares his perspective on the history, strengths, and popularity of Net Promoter.
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Lenovo - Net Promoter Program Results and Successes
Satmetrix
645 views
Chris Askew, SVP Worldwide Services, shares key success factors and performance results from Lenovos Net Promoter-based customer experience program. (Recorded at 2009 Net ...
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Lenovo's Vision for their Net Promoter Program
Satmetrix
184 views
Chris Askew, SVP Worldwide Services, shares the vision for Lenovos customer experience program and reinforces how customers control your company's destiny. (Recorded at 20...
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Lenovo Uses Net Promoter to Delight Customers
Satmetrix
236 views
Chris Askew, SVP Worldwide Services at Lenovo, emphasizes the importance and benefits of delighting, rather than merely satisfying, customers. (Recorded at 2009 Net Promot...
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Misys Banking Improves Employee Net Promoter Score
Satmetrix
603 views
Guy Warren, EVP and General Manager, shares how Misys is improving their employee Net Promoter Score®. (Recorded at 2009 Net Promoter Conference in London)
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