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Who Owns the Improvements? Coaching Skills, Behaviors and Performance 50

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Who Owns the Improvements? Coaching Skills, Behaviors and Performance SCIncCom 50 views Subscribe to SupportEDGE at http://www.scinc.com/ The third step in the G.R.O.W. coaching process is to generate options for improvements. To do that, you'll need to ask ...
Coaching Skills, Behaviors & Performance: What's the Reality? SCIncCom 78 views Subscribe to SupportEDGE at http://www.scinc.com/ The second step in the G.R.O.W. coaching process is to determine the current state. How is the person who is being coache...
Coaching Skills, Behaviors & Performance: Start with the Goal SCIncCom 72 views Subscribe to SupportEDGE at http://www.scinc.com/ Continuing with our coaching series, one of the simplest and most effective coaching models available is the G.R.O.W. mod...
Coaching Skills, Behaviors & Performance SCIncCom 88 views Subscribe at http://www.scinc.com/ Whether you're a manager, director, or even the CIO, you are aware of the gap that often exists between the training dollars you spend a...
Resolving to Complete Your Personal Goals SCIncCom 62 views Subscribe at http://www.scinc.com/ Whether it's a New Year's resolution, a personal goal, or a professional development plan, the factors that determine success or failur...
SCInc. e-University SCIncCom 95 views An introduction to SCInc. e-University and how to use the Spoodle portal. For more information, visit us at http://spoodle.edu20.com/
Customer Service Foundations (part 3) SCIncCom 114 views Subscribe at http://www.scinc.com/ What is the starting point for customer service? What are the necessary components, and what are the roadblocks? How do you gain and mai...
Customer Service Foundations (part 2) SCIncCom 140 views What is the starting point for customer service? What are the necessary components, and what are the roadblocks? How do you gain and maintain a reputation for exceptional c...
Customer Service Foundations (part 1) SCIncCom 271 views The SupportEdge 10-18-11. For more information, visit http://www.scinc.com What is the starting point for customer service? What are the necessary components, and what are...
Handling Irate Customer Calls SCIncCom 952 views The SupportEdge 10-12-11. For more information, visit http://www.scinc.com Sometimes a customer is upset or angry without being abusive, and it would be a mistake to handle...

About SCIncCom's channel

Official YouTube Channel of SCInc.

scinc.com/

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SCIncCom

Latest Activity

Feb 13, 2012

Date Joined

Jul 31, 2011

About this user

If you're looking for training then you may want to look elsewhere. We're about development, not training. What's the difference? Too often managers and leaders turn to "training" to solve a performance or behavioral issue expecting that issue to resolve itself afterward. But an increase in performance or a change in behaviors is almost never achieved simply by attending a class or taking a course. Why? Because training is the beginning of the process, but it is only the beginning and should never be thought of as the goal. A competency is a mixture of knowledge, skills and abilities. Training can satisfy the first of those, but cannot in itself impart a competency. Performance and behaviors change only after training translates into practice which in turn translates into skills development which in turn translates into abilities which then qualify as a competency. At SCInc. we build competency development into all of our training programs so you're not left to compete the process on your own. We specialize in organization effectiveness, high-performance culture change, professional skills building and leadership development. Although we have broad experience applying these specializations to a wide-range of industry sectors, our core focus is on IT Support-Services Management and Delivery models and EHS Safety Leadership and Culture solutions.

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