Karen Talavera being interviewed by Erick Mott of Lyris, at Email Insider Summit 2009 after the Multichannel Marketing Stories panel. For more about this video and related blog post:

http://www.lyrishq.com/index.php/Blog/5-Take-Aways-from-E...

And here is a blog post and video from the Email Insider Summit 2009 panel, Multichannel Marketing Storires:

http://www.creatorbase.com/blog/2009/04/speaking-with-cus... (less info)