The International Customer Management Institute (ICMI) is one of the call center industry's most established and respected organizations. Our mission is to provide resources and expertise that help individuals and organizations improve operational performance, attain superior business results and increase the strategic value of their customer contact services. Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the industry's most trusted source for call center Consulting, Seminars, Publications (including QueueTips), Events, and Professional Membership.

Committed to advancing the call center profession worldwide.