Genesys Telecommunications
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React in Real-Time - Genesys Social Engagement Platform
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Genesys Social Engagement platform allows enterprises to route and respond real-time to social media conversations for better customer engagement.
Learn More at http://e...
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TXU Energy uses customer service to get ahead -- Genesys powered
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130 views
TXU Energy is a utility leveraging its contact center as a strategy to deliver superior customer service and stay ahead in highly competitive market.
Discover how you can ...
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America First Credit Union & Genesys
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176 views
Chad Turner is the Manager of Outbound Sales for America First Credit Union.
Learn more at http://www.genesyslab.com/
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Intelligent Workload Distribution
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232 views
Genesys iWD offers a comprehensive solution for increased business efficiency, improved customer service, and better resource utilization throughout your organization.
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GENESYS-Changing the Customer Conversation
Genesyslab1
572 views
Move beyond the traditional contact center and truly engage customers, where ever they might be, over any device or media.
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Alcatel-Lucent Dynamic Tour - Toronto
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377 views
A day of breakouts, demos, and conversation with our great customers in Toronto!
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Customer Service Heroes Awards EMEA 2011
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339 views
Watch the awards ceremony from Alcatel-Lucent Genesys G-Force event in Prague, June 2011, where Ahmed Shalaby, Customer Care Senior Representative Premium with Vodafone Egy...
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Alcatel-Lucent Enterprise NA Dynamic Tour - Boston and San Francisco
Genesyslab1
558 views
Seminar focused on Changing the Conversation ...helping our customers transform how they communicate and engage with their customers and employees. Along with demo breakou...
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ALU North America Dynamic Tour Boston
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114 views
First stop of the tour from Ted's iPhone!
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Genesys Work Force Optimization Introduction demo
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453 views
The Genesys Workforce Optimization Suite is helping customer service organizations manage a distributed workforce, support multiple customer-facing channels, improve assess...
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