Frontier Service Design
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Just talk with your customers....
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143 views
In this brief clip from 60 Minutes, various officials are interviewed about the myriad of problems with the multi-billion dollar border fence that was being constructed (an...
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Card Sorting Exercise
FrontierSD
889 views
Card Sorting uncovers the emotion: See how a recent card-sorting exercise uncovered the real emotion underlying the simple concepts- a great example of how Frontier helps c...
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What is Service Design?
FrontierSD
1,001 views
Bob Cooper, founder and CEO of Frontier Service Design explains the growth of service based companies and the importance of service design as a discipline.
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How We Do What We Do
FrontierSD
85 views
Bob Cooper, founder and CEO of Frontier Service Design explains the steps taken to help our clients improve their existing services or create new services to generate new s...
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Ahead of the Curve
FrontierSD
22 views
Listen to Frontier Service Design's CEO/Founder, Bob Cooper, speak about technology and how it could help you business get ahead of the curve.
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Visualizing Your Business
FrontierSD
37 views
Listen to Frontier Service Design's CEO/Founder, Bob Cooper, speak about the importance of visuals for your business.
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Be the Hero
FrontierSD
24 views
Listen to Frontier Service Design's CEO/Founder, Bob Cooper, speak about innovative thinking and how service design can help you look at your business in a new light.
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SaaS: Service as a System
FrontierSD
1,076 views
Bob Cooper, Founder and CEO of Frontier Service Design talks about the importance of looking at you business from your customer's perspective.
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First, Fix the Holes in Your Bucket!
FrontierSD
530 views
Bob Cooper, founder and CEO of Frontier Service Design talks about a customer centric approach to marketing and keeping customers.
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Knowing What You Don't Know
FrontierSD
5,564 views
Bob Cooper, founder and CEO of Frontier Service Design discusses cross industry experience and the design of new service revenues, and the need to "know what you don't know."
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