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Thin Client Overview.mp4
FocalScope
18 views
Learn about the benefits and advantages of using the FocalScope Thin Client to access your FocalScope instance.
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Understanding & Configuring Accelerators in FocalScope
FocalScope
64 views
FocalScope's accelerators allow its users to select data or text from within the FocalScope interface and do a data or information lookup through an external website, CMS a...
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Understanding and Setting up Agent's View in FocalScope
FocalScope
47 views
Ever faced a situation where your colleague is out of commission and your customers call you to get information from you they already requested from the absentee colleague?...
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Configuring Ticketboxes in FocalScope
FocalScope
48 views
Ticketboxes are like folders. They provide a way to organize and group Tickets and Messages. The needs of your company's organizational structure will determine the TicketB...
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Configuring Shared Jabber Groups in FocalScope
FocalScope
54 views
This video is a brief introduction to setting up and configuring a Shared Jabber Groups in FocalScope. Jabber is the central communication utility we build into focalscope ...
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Configuring Security Groups in FocalScope
FocalScope
44 views
This video is a brief introduction to setting up and configuring a Security Groups in FocalScope.
Security Groups contain multiple users and are the essential component ...
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Configuring New User Accounts in FocalScope
FocalScope
49 views
This short video shows you how to create/configure new user accounts, and email account(s) for the user to get started in FocalScope.
Once your users are properly set up...
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FocalScope Service Level Agreement (SLA) Overview
FocalScope
143 views
This video is a brief introduction and overview of FocalScopes's Service Level Agreement (SLA) functionality.
FocalScope is a proven and established software platform fo...
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FocalScope Standard Response Overview
FocalScope
161 views
This video is a brief introduction and overview of FocalScopes's Standard Response functionality.
Standard Responses is one of the most useful FocalScope features, the S...
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FocalScope Live Chat Overview
FocalScope
162 views
This video is a brief introduction and overview of FocalScopes's Live Chat functionality.
Give customers help they desire by providing them a link to chat with a live ag...
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