Enghouse Interactive

CallRex Workforce Management software from Enghouse Interactive puts a powerful and affordable management solution within reach for businesses of a...

Arc Solutions works with a select network of Cisco partners to help deliver best of breed applications that complement Cisco unified communications...

Datapulse is a leading developer of unified communications applications with over 25 years experience, providing a range of solutions that improve ...

Part 2 of interview with Steve Dellutri (CTO and Founder of CosmoCom) on CosmoCall Universe

Part 1 of interview with Steve Dellutri (CTO and Founder of CosmoCom) on CosmoCall Universe

CosmoGo™, is a new Smartphone technology from CosmoCom that extends the benefits of contact center technology to the expanding and increasingly imp...

CosmoDashboard™ brings power and flexibility to real time contact center reporting. It provides supervisors and administrators with a highly custom...

CosmoAnalyst is an optional component of CosmoCall Universe that provides a complete business intelligence environment. It is an OLAP database that...

IVVR adds a multimodal dimension to the caller experience. In addition to hearing traditional IVR voice menus and announcements, a caller can see m...

The core of Syntellect Customer Interaction Management (CIM) contains an advanced management engine that enables you to fully control a universal q...

Measuring Contact Center Customer Satisfaction

Do you know what your customers are thinking? A poor customer experience using a contact center can...

The Syntellect Communications Portal is an open, standards-based platform with integrated application development and management components that si...

The core of Syntellect Customer Interaction Management (CIM) contains an advanced management engine that enables you to fully control a universal q...

Audio recordings to strengthen your brand image. MediaVoice builds characters while Syntellect helps deliver a superior customer experience.

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Syntellect CT Connect for Salesforce.com (formerly PhoneLink) is a CTI application that allows service and support organizations to leverage the da...

Arc Premium provides a professional attendant operator console interface, designed exclusively for use with the Cisco Unified Communications Manage...

Answering a call with Arc Premium

Using Call Park with Arc Premium

Contact and directory management for the Arc Premium Attendant Console

Logging into the Arc Premium Attendant Console

Putting a call on hold with Arc Premium Attendant Console

Operator preferences for the Arc Premium Attendant Console

Phone management with the Arc Premium Attendant Console

Presence Management with the Arc Premium Attendant Console

Transferring a call using Arc Premium Attendant Console

Why do organizations that use Cisco Unified Communications Manager need Arc Operator console software? This short video explains exactly why.

Find out why Arc Solutions is the leading provider of customer contact and UC software applications, developed exclusively for Cisco.

Learn more about the latest version of the market leading Cisco Unified Communications Manager attendant console software application, brought to y...

Receptionists and telephone operators are the gateway between customers and your organisation. Intuition combines the functionality of an operator ...

Datapulse can extend the value of new and existing desktop business applications by enabling enterprise users to access and interact in real-time w...

Datapulse has been a leading developer of communications applications for over 25 years and provides a range of unified communications applications...

Toyota Material Handling in Australia discuss how the Datapulse Attendant Operator Consoles enables Toyota to focus on service delivery for call ha...

Telrex provides concact center quality management, call recording and monitoring, and workforce management solutions that are suitable for companie...