Computer Aid, Inc.
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ITIL for App Support
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A Practical Guide to Implementing ITIL Application Support - Overview
ComputerAidInc
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IT must demonstrate measurable value to the business. Businesses are increasing the demand for IT to demonstrate measurable value for the investment made in the IT organiza...
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A Practical Guide to Implementing ITIL Application Support -- Step-1 See the Opportunity
ComputerAidInc
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See the opportunity that application support is an important and costly service where 80% of the cost of an application is spent in maintenance over the life of the applica...
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A Practical Guide to Implementing ITIL Application Support -- Step 2 What is ITIL?
ComputerAidInc
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ITIL is a framework of good practices, it covers all activities of the IT service organization -- everything you do in supporting business applications is somewhere within ...
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A Practical Guide to Implementing ITIL Application Support -- Step 3 Practical Guide
ComputerAidInc
139 views
This video demonstrates how to practically apply ITIL processes and CAI's Tracer ITSM Tool within application support. The value is aligning Application Support to busines...
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