See why Allstate owners prefer 8x8 business phone service for its reliability, support and great features.
My name is Rich Pirelli. I am President of Pirelli Insurance Agency. We are an Allstate exclusive agent. We serve the entire Bay area. We actually can sell throughout all of California, but our main focus is in the Silicon Valley area.
When I bought the business, we had a traditional phone system and I really wanted to turn our business into more of a high tech insurance agency.
*Bad Experience with Former Phone Service Provider*
To replace the old phone system, I first selected a VoIP phone service company that I just heard about at one of the Allstate conferences that we had. I had heard other agents were using them. So, I didn't know a lot about them but decided to give them a try. That turned out to be a mistake.
We had service issues constantly every week. We had phones going out for an hour at a time or two, sometimes three times a week and in this business, the lifeblood is answering the phone.
The other frustration was the actual customer support. It was offshore and although the people who answered the phone were doing the best they can to help, they really just didn't get me and understand really what my needs were and actually the urgency to get the problem fixed.
*Selecting the Right Provider*
You know, after the first experience, I decided to really drill down and do a little bit more research on my own and I heard good things about 8x8's VoIP business phone service. The thing that I was really encouraged by, especially with the bad first experience, was that they had U.S. support.
The biggest thing when selecting a new VoIP vendor was reliability. I needed a phone system that wasn't going to have downtime.
The second thing was to have good customer support. So heaven forbid if anything did go wrong, that we had a very good support staff that was going to react quickly, that was going to understand what our problem was and was going to understand the urgency.
With 8x8, what I'm getting is cutting-edge technology, great support, and a very cost efficient price. So really, it's a win, win, win.
The setup of the 8x8 system was very easy, very painless. The hardware arrived on time as expected. I got a call from an implementation specialist and we were up and running in about an hour, so it was a real painless process.
8x8 has all the features we need to service our customers. The ability to see who's on the phone, chat, send online faxes, record calls and even hold online meetings..
*Mobile Office / Mobile App*
Staying connected when I'm out of the office is really important and with the 8x8 mobile app, I'm able to really do that. It's really like taking my phone from my desk with me either on the road or I'm at home working, at a convention, what have you. By having the mobile app, it's really like a mini office. It's a great tool.
The eAgent integration with 8x8 is invaluable. Again, when someone calls, we pick up the phone and that customer contact comes up in eAgent. So we get a 360 view of the customer.
One of the other features that 8x8 has is the afterhours call forwarding. It's something that's really important to us and it's automated which is really nice.
Making the move to 8x8 was literally one of the best business decisions I've ever made. It's really improved our customer service and we're really grateful to them.
For more information, visit http://www.8x8.com/Allstate