Service First Video Library from Service Qualit...

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10:45 Service First Video MKT(EN)-Part-3 sqies 624 views 2 years ago Complete system in 12 DVDs to teach his entire workforce to treat customers like royalty is treated with a new video every week or every month
10:18 Service First Video MKT(EN)-Part-2 sqies 491 views 2 years ago Complete system in 12 DVDs to teach his entire workforce to treat customers like royalty is treated with a new video every week or every month
3:39 Service First Video MKT(EN)-Part-1 sqies 924 views 2 years ago Complete system in 12 DVDs to teach his entire workforce to treat customers like royalty is treated with a new video every week or every month
3:52 Total Quality Service Video 12: Service First Video Library sqies 1,963 views 3 years ago Zero-defects service. A review of the fundamental ideas introduced in the previous 11 videos. Techniques to make things right since the first time and tools to interna...
4:01 Empowerment Video 11: Service First Video Library sqies 2,969 views 3 years ago How to successfully apply empowerment skills to put customer ´s needs in the first place, before internal rules and procedures. Guidelines to take responsibility and a...
3:47 Service Recovery Video 10: Service First Video Library sqies 2,543 views 3 years ago How to turn service problems and difficult situations into positive experiences that ensure the customer comes back. Techniques to save the relationship with a custome...
4:13 The Art of Satisfying Customers Video 9: Service First Video Library sqies 3,658 views 3 years ago Strategies to keep customers and have them come back over and over again. Ideas on how to get free word-of-mouth advertising through satisfied customers.
3:15 Effective Telephone Techniques Video 8: Service First Video Library sqies 121,018 views 3 years ago Skills for customer-focused teamwork. How to join forces with co-workers to deliver better solutions and a better experience to customers.
4:08 Value-Added Service Video 7: Service First Video Library sqies 3,045 views 3 years ago Keys to add value to your service: how to go beyond the rules to deliver the unexpected. How to use a positive surprise element to gain customers into friends.
3:17 Exceeding Customers Expectations Video 6: Service First Video Library sqies 13,902 views 3 years ago How to make an extra effort to achieve market differentiation. Doing more than people expect to make your service not good, but impressive and memorable. Going the ext...

About Service First Video Library from Service Quality Institute

SERVICE FIRST, the customer service video library, is a powerful video-based training system founded on group interaction and designed to train entire workforces on the art of exceptional service.

Use these 12 videos to train any number of employees with immediate results NO additional cost for future staff. Its so user friendly, you don't have to invest in experienced facilitators.

SERVICE FIRST, the customer service video library, is a powerful video-based training system founded on group interaction and designed to train entire workforces on the art of exceptional service.

Use these 12 videos to train any number of empl...