responsetek's channel

customer experience management software solutions for the enterprise market. The ResponseTek Listening Platform™ is implemented by leaders in the telecom, insurance, financial services, tourism and retail sectors, including HSBC, Vodafone, Barclays, Aon and Rogers Communications. Using a variety of methods such as SMS surveys, online collection and social media monitoring, ResponseTek delivers key insights with quantitative and verbatim analysis. With its unified view of the customer across multiple touch points -- retail, contact center, technical support and online included -- a single system is delivered that integrates channels, lines of business and countries.

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