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David Gurteen
Nancy Dixon
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1
19:08
Three Eras of Knowledge Management - Nancy Dixon
by Nancy Dixon 795 views
In this video I overview "Where Knowledge has Been and Where it is Going," three eras that include 1) information management, 2) experience management and 3) idea management. The video is a summary of 3 blog posts at nancydixonblog.com and includes my latest thinking about Part 3, Where KM is Going.
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2
4:30
Sharing Tacit Knowledge - Nancy Dixon tells the story about Xerox Copy Repair Technicians
by Nancy Dixon 420 views
Xerox thought it taught its copy repair technicians everything they needed to know. But they discovered that technicians still had a need to learn from each other through conversation.
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3
5:44
Nancy Dixon on Action Learning (fcp1) - iPhone 4.m4v
by Nancy Dixon 68 views
Action Learning was developed by Reg Revans based on his experience in the Cavendish Labs at Cambridge. Nancy Dixon tells the story of how she met Reg and how it influenced her thinking about knowledge management.
