GuestCentrics Innovative E- Commerce Features Enable Pattis Inn To Endure the Economic Crisis and to Take Control of their Online Services

Pattis Inn and Suites, an independent property of 59 rooms located in Kentucky, was looking for online solutions to provide exceptional services for demanding travelers and increase online business. After careful review of the options, GuestCentric was the only vendor that could deliver a top-notch solution in a short time frame and at a reasonable price. Other vendors were either providing just booking engine solutions, or too cumbersome and expensive for a 59-room property.

To be able to have online booking was a major deal for our property because our old website did not offer online booking. To get a booking engine that engages demanding new travelers we knew we could not go for the cheapest booking engine out there. GuestCentric came out as the clear value winner, as they provide the best booking engine in the industry at a price that a 59-room budget property can afford. said Ann Martin, Manager at Pattis Inn and Suites.




GuestCentric designed a new professional looking website for Pattis Inn in addition to providing innovative booking engine with its Rates+Real-time Availability calendar. By offering best available rates on their website, Pattis Inn & Suites was able to create successful marketing campaigns that reflected in an increase in direct online bookings by 500% over a period of 4 months. Also, the professional looking interactive website caused an increase of unique visitors by 370% against all odds of the current bad economic environment.

With my previous website I had to call someone to make the changes, the information could take up to 3 weeks to change and every change had a cost. continued Ann Martin. With GuestCentric I now have complete control over my website and I am able to change the text freely, upload pictures, change pricing and create special offers. Selecting GuestCentric is one of the best decisions I made in 2009.

About GuestCentric features

GuestCentric is leading the way in revolutionizing the online presence of hundreds of thousands of independent hotels and is presenting a real challenge to traditional hotel software companies by providing innovative e-Commerce features in an unbeatable Software-as-a-Service model:
•Utilize a best-in-class one-page booking engine with a Rates+Real-Time Availability calendar to simplify and speed up the booking process.
•Integrate GuestCentrics reservation software platform to manage online and offline reservations and avoid double bookings.
•Easily create a new impact website with the hotel branding where managers can always keep the site fresh by updating content at anytime from anywhere and create online promotions in minutes.
•Keep track of e-commerce performance in one place using the services online marketing performance tools and interactive dashboard.

The system is very user friendly, I only needed a 30 minute training session to understand the platform and after that I started doing everything myself. If I have a problem I just need to send an email with my concern and within minutes I receive an answer. finalized Ann Martin.

About Pattis Inn and Suites

Patti's Inn and Suites (http://www.pattisinnandsuites.com) is nestled in between Kentucky and Barkley lakes only minutes away from fishing, hiking, golfing, boating, horseback riding and many other outdoor activities. Patti's Inn and Suites is the newest addition to the lake area with 59 rooms. Begin your stay with us with a delicious meal at Patti's 1880's Restaurant and Settlement. Leisurely stroll through our beautifully landscaped gardens, visit our unique gift shops or play a round of miniature golf. After a fantastic visit at Patti's Settlement enjoy a peaceful night sleep. Our staff looks forward to making your stay as relaxing and comfortable as possible. (less info)