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GuestCentric uploaded a new video
(3 days ago)
GuestCentric 's Day1 at the PhoCusWright Conference 09 with the presentation last setups, part of the presentation and end of day interviews.
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GuestCentric uploaded a new video
(4 days ago)
GUESTCENTRIC INTRODUCES BREAKTHROUGH CUSTOMER ENGAGEMENT PLATFORM FOR HOTELS
Fairfield, NJ - GuestCentric, the premier Software-as-a-Service provide...
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GUESTCENTRIC INTRODUCES BREAKTHROUGH CUSTOMER ENGAGEMENT PLATFORM FOR HOTELS
Fairfield, NJ - GuestCentric, the premier Software-as-a-Service provider for the independent hotel industry, announced today the launching of a breakthrough customer engagement platform. The word-of-mouth revolution led by the explosive growth of social networking sites Twitter and Facebook gives hotels access to a new direct distribution and marketing channel to customers.
This new platform allows hotel operators to easily expand their brand with the use of viral marketing strategies and at the same time engage social networking customers by making them feel special.
GuestCentrics Customer Engagement platform includes:
•Guest finder GuestCentrics Guest finder helps hoteliers to easily find potential customers that are planning a trip to a specific city or are looking for specific dates, features etc.
•Portable booking link This gadget enables hoteliers to create a link to the booking engine and sell a specific promotion or room type at a specific date and easily send it to a specific social media customer, embed in an email, etc.
•Special Twitter Promotion GuestCentric has the first booking engine with a native Twitter follower restriction that allows hoteliers to offer special deals and packages to hotel followers.
•Itinerary sharing GuestCentric is the first booking engine that allows sharing trip information with friends. This viral marketing tool extends the brand by reaching out to thousands of people using the social media outlets.
•Reputation The Customer Engagement platform searches, monitors and consolidates what people are saying about a property in a multitude of social media channels like TripAdvisor, Twitter, blogs, news, twitter, facebook and others.
Social media allows hoteliers to engage customers, know who they are, what they want, anticipate their needs and service them better. said Pedro Colaco GuestCentric President and CEO GuestCentrics customer engagement platform enables hoteliers to make guests forget about their bad experiences prior to arrival to the hotel, and encourage them to write about great experiences. This positive energy will generate brand awareness and increased bookings.
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GuestCentric uploaded a new video
(5 days ago)
Presentation at the Phocuswright Travel Innovation Summit in Orlando in 2009
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GuestCentric uploaded a new video
(2 weeks ago)
GuestCentrics Innovative E- Commerce Features Enable Pattis Inn To Endure the Economic Crisis and to Take Control of their Online Services
Pattis I...
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GuestCentrics Innovative E- Commerce Features Enable Pattis Inn To Endure the Economic Crisis and to Take Control of their Online Services
Pattis Inn and Suites, an independent property of 59 rooms located in Kentucky, was looking for online solutions to provide exceptional services for demanding travelers and increase online business. After careful review of the options, GuestCentric was the only vendor that could deliver a top-notch solution in a short time frame and at a reasonable price. Other vendors were either providing just booking engine solutions, or too cumbersome and expensive for a 59-room property.
To be able to have online booking was a major deal for our property because our old website did not offer online booking. To get a booking engine that engages demanding new travelers we knew we could not go for the cheapest booking engine out there. GuestCentric came out as the clear value winner, as they provide the best booking engine in the industry at a price that a 59-room budget property can afford. said Ann Martin, Manager at Pattis Inn and Suites.
GuestCentric designed a new professional looking website for Pattis Inn in addition to providing innovative booking engine with its Rates+Real-time Availability calendar. By offering best available rates on their website, Pattis Inn & Suites was able to create successful marketing campaigns that reflected in an increase in direct online bookings by 500% over a period of 4 months. Also, the professional looking interactive website caused an increase of unique visitors by 370% against all odds of the current bad economic environment.
With my previous website I had to call someone to make the changes, the information could take up to 3 weeks to change and every change had a cost. continued Ann Martin. With GuestCentric I now have complete control over my website and I am able to change the text freely, upload pictures, change pricing and create special offers. Selecting GuestCentric is one of the best decisions I made in 2009.
About GuestCentric features
GuestCentric is leading the way in revolutionizing the online presence of hundreds of thousands of independent hotels and is presenting a real challenge to traditional hotel software companies by providing innovative e-Commerce features in an unbeatable Software-as-a-Service model:
•Utilize a best-in-class one-page booking engine with a Rates+Real-Time Availability calendar to simplify and speed up the booking process.
•Integrate GuestCentrics reservation software platform to manage online and offline reservations and avoid double bookings.
•Easily create a new impact website with the hotel branding where managers can always keep the site fresh by updating content at anytime from anywhere and create online promotions in minutes.
•Keep track of e-commerce performance in one place using the services online marketing performance tools and interactive dashboard.
The system is very user friendly, I only needed a 30 minute training session to understand the platform and after that I started doing everything myself. If I have a problem I just need to send an email with my concern and within minutes I receive an answer. finalized Ann Martin.
About Pattis Inn and Suites
Patti's Inn and Suites (http://www.pattisinnandsuites.com) is nestled in between Kentucky and Barkley lakes only minutes away from fishing, hiking, golfing, boating, horseback riding and many other outdoor activities. Patti's Inn and Suites is the newest addition to the lake area with 59 rooms. Begin your stay with us with a delicious meal at Patti's 1880's Restaurant and Settlement. Leisurely stroll through our beautifully landscaped gardens, visit our unique gift shops or play a round of miniature golf. After a fantastic visit at Patti's Settlement enjoy a peaceful night sleep. Our staff looks forward to making your stay as relaxing and comfortable as possible.
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GuestCentric uploaded a new video
(3 weeks ago)
New series of workshops on Revenue Management Optimization for independent hotels by GuestCentric Systems. The implementation of a revenue manageme...
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New series of workshops on Revenue Management Optimization for independent hotels by GuestCentric Systems. The implementation of a revenue management strategy to maximize revenue and profits is crucial for any hotel. Although revenue management is consider by many a complex business strategy, the basis of it and objectives are very simple: being able to adapt the price of a service or product based on demand, competition, time, market and other factors in order to maximize profits and revenue. The workshop will be hosted by Pedro Gomes Product Manager at GuestCentric Systems and will provide viewers an overview about the fundamentals of Revenue Management. The topics of the workshop are the following: •Introduction to revenue Management •What revenue management strategy do you follow •Choose the pricing strategy that fits you the best The videos will be posted on the following dates: •Introduction to revenue Management part I August 31, 2009 •Introduction to revenue Management part II September 15, 2009 •What revenue management strategy do you follow September 29, 2009 •Optimize Your Pricing Strategy October 27, 2009
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