Love statement at 7:59 - targets are weapons of mass destruction! Yes! Not because they are targets, but because they divert attention from the real task: The need to focus on value-adding-processes: scrutinize, analyze, help people involved change them: then results may often exceed even the most optimistic targets. Controllers, leave your desks - go out and listen and learn, then offer to help.
Love statement at 7:59 - targets are weapons of mass destruction! Yes! Not because they are targets, but because they divert attention from the real task: The need to focus on value-adding-processes: scrutinize, analyze, help people involved change them: then results may often exceed even the most optimistic targets. Controllers, leave your desks - go out and listen and learn, then offer to help.
GardenApple 1 year ago