B: Unit coming apart when rolled due to latches not "latching".
C: Broken latches.
Q: On the OmegaPaw website it mentions parts are available, to contact thru e-mail..
My question is this:
Are parts shipped out at NO-COST, do broken parts have to be shipped back at customers expense, or is OmegaPaw the type of company that stands behind their offerings and ships out (No-charge) replacement parts upon request?
We just bought this thing and it works fantastic the best thing I have ever bought! you do need to use clumping cat litter and a little cleaning from time to time we are already saving money. Thanks Omega paw!
This thing is terrible. Poo clogs the grill really fast. Also, when you roll it, all the pee and poo gets on the roof of the box, so the next time your cats use it, when they come out, they have their own waste all over their backs. You end up having to scoop half of it out anyway. Not happy with this product. Used it twice and it's now in the dumpster.
@barrett311 The only way to get pee and poo on the "roof" is through improper use. Judging from the video it's clearly not intended to be turned upside-down (180 degrees) at any time. You may also have better luck with a clumping cat litter as it is also a requirement for this product to function properly.
@barrett311 You need to use clumping cat litter and have to roll every couple of days . You cant just let it pile up for a week and expect to work well!
On Amazon there are many people reporting:
A: Leakage from clamshell halves.
B: Unit coming apart when rolled due to latches not "latching".
C: Broken latches.
Q: On the OmegaPaw website it mentions parts are available, to contact thru e-mail..
My question is this:
Are parts shipped out at NO-COST, do broken parts have to be shipped back at customers expense, or is OmegaPaw the type of company that stands behind their offerings and ships out (No-charge) replacement parts upon request?
WeAreNotAlone69 1 year ago
I've had the same bad experience as barrett311.
The grill is too big and lets small feces through so you still have to take it apart and sift by hand.
zingaman 1 year ago
We just bought this thing and it works fantastic the best thing I have ever bought! you do need to use clumping cat litter and a little cleaning from time to time we are already saving money. Thanks Omega paw!
lankey32 1 year ago
This thing is terrible. Poo clogs the grill really fast. Also, when you roll it, all the pee and poo gets on the roof of the box, so the next time your cats use it, when they come out, they have their own waste all over their backs. You end up having to scoop half of it out anyway. Not happy with this product. Used it twice and it's now in the dumpster.
barrett311 2 years ago
I would think so
TheMatt7000 2 years ago
@barrett311 The only way to get pee and poo on the "roof" is through improper use. Judging from the video it's clearly not intended to be turned upside-down (180 degrees) at any time. You may also have better luck with a clumping cat litter as it is also a requirement for this product to function properly.
ChaniHunter 1 year ago
@barrett311 You need to use clumping cat litter and have to roll every couple of days . You cant just let it pile up for a week and expect to work well!
lankey32 1 year ago
For more great and innovative pet products check out Omega Paw on Facebook.
OmegaPaw1 2 years ago