think of it. this video has almost 2000 views. if people are watching this i bet htye are looking for a camcorder... with ur frustration they see hpw bad they are so they wont buy a canon! Also did they refund or at least do something for you?
No, they would not take it back. Calling Canon's own support line was the beginning of the frustration, because they basically appear to tell their techs to follow what the instructions say. Advice I received on this thread, which worked when I tried it, demonstrates that what they told me (and indeed what is written in their manual) is simply wrong. Why in the world they even include the specific software package or have the camera specifically interact with it in this way is beyond me.
Chasing Buildings, the instructions lie. That is what I discovered after getting at this from all angles. I could really care less what sort of awards the camera got.
don't freak out man. TRY to take it back or sell on ebay. It's not the FS11. It was awarded 32 Awards in 2008. It's a good camera. It's like trying to edit a Panavision Proffesinal Movie Camera with windows movie maker. Just doesn't work. Basically, it just sucks to be your ass right now.
if you prefer to drag and drop the MOD files using windows explorer,you gotta change the MOD to MPG and this will enable the file to play using WMP (except 16:9 will display as 4:3) so use sdcopy on the d&d'd files as this will automatically change file extension/flag for 16:9.
if you prefer using the pixela supplied sofware this enables simple transfer of the files from the fs11 to computer - it plays back 16:9 if you recorded in that aspect ratio and files will have the MPG file extension.
Wow, you see I dont want to go through that!! I am so sorry I understand ur frustation!! I am doing research on which camera to get I have a comoputer that burns dvd, microsot xp and etc, will this work or shold I get a different one. Take care. I was thinking on the everio or hg10 canon.
I will say this. People trying to blame it on this specific computer are full of crap. I and others who have replied to me have had similar experiences. It may be setting specific, but none of the wise apples who claim to know all about this can point to the setting in question.
You can clearly see the difference in the size of the file after re-saving it with the included software.
The instruction manual says point blank not to use any other software, nor indeed to use the software with anything other than an intel chip.
Those of you who worship at the trough of Canon, I don't know what to tell you. In retrospect, the camera is ok, but that just means the customer service sucked, as I could not get a straight answer out of Canon themselves.
It's the fs11 software bundle and the fact that the fs11 manual is dishonest. That's really all there is to it. Something is mildly wonky about the fs11's software bundle, but if you just download the movies as normal and edit them with any video editing software, the editing process "fixes" them.
There is some sleight change that the fs11's software makes to the file on download. This much I have proven beyond any shadow of doubt in either this video or one of the related.
Anyone who actually has a SOLUTION rather than further lectures about how it works fine despite the fact that I called Canon and they said it would not work fine without the software, please feel free to drop a note here.
You seem to have very little understanding of Video Containers as opposed to Codecs, what you ask for has been delivered EXACTLY Mpeg2 video, with AAC audio, in an MOI (or MOD) container.
would you preffer to have had a seperate mpeg2 video stream, and aac audio stream you had to try and sync? no?
I dont mean offense, but you seem to understand very little about computer hardware and little about video containers.
SDCopy works fine. And if that's giving you issues? Just rename the larger file to .mpg. It's not hard. If your computer is playing the files messed up like that, then I suggest you take a closer look at your computer because it all runs fine on my PC. And I'm not running an intel processor so I don't know what you're on about there.
You're using windows media player to start with, and we dont know the specifications of your PC. the stuttering is NOT the file, they play fine, its your HDD not being able to deliver the stream fast enough, or your CPU (or GPU if you're doing hardware rendering) not keeping up with the framerate.
Rename to .mpg and if the issue goes away, its not the file, you're just saturating a buffer.
NOW. there is a tool called SDcopy, as mentioned, which will join the MOI and MOD file.
All this will do, is ensure the file is in widescreen, nothing more.
Any good player (such as VLC player, Media player Classic, even winamp) will allow you to force it to widescreen (but the above listed programs recognise it, even without the MOI file, just rename).
Also, Mac's iMovie software supports the files straight off, so no need for a utility, as macs dont use (dont NEED) file extensions, this is no issue..
Also, what the hell are you talking about 'intel only'? Both intel and AMD use x86 architecture, everything is cross compatible.
Maybe the AMD chip is missing a specific instruction set? If so, this wont stop it running, it'll just slow it by about 10% (results there may vary, but it will always run).
No idea what you're talking about. I personally own an older A64 CPU, and it runs fine, with no noticible speed decrease.
You seem to have very little understanding of Video Containers as opposed to Codecs, what you ask for has been delivered EXACTLY Mpeg2 video, with AAC audio, in an MOI (or MOD) container.
would you preffer to have had a seperate mpeg2 video stream, and aac audio stream you had to try and sync? no?
I dont mean offense, but you seem to understand very little about computer hardware and little about video containers.
If you haven't tried the sdcopy solution, give it a try. I have tried several things and haven't had much success. I was beginning to wonder if I would be able to use this for my primary purpose that I had intended.
I download through the sdcopy program, and it changes all the files to mpeg as it is downloading. Windows seems to handle the files just fine, and I can't detect any degradation. I have one more PC that I need to try it on before claiming complete success.
I tried it and it did not work. I tried downloading them into a folder and then using sdcopy, then I tried using sdcopy straight from the camera to the computer.
I bought the thing like within days of its release. Not sure what to think or say anymore. I will be able to work around it for the foreseeable future because I have easy access to windows machines, but it irks me to no end. I am setting up with linux, and I hate I spent this much on something that will not play nice with my os.
I hear you. I love my Canon SD870 Camera. I can record video that looks pretty good on youtube. The files open on EVERY machine I use, transfer easily between Mac and Windows, I can make Movies in iMovie 6, iMovie 8, Final Cut and Movie Maker without any issues. I buy this super cool video camera, and the software that comes with it sux, the only program that takes the files directly is iMovie 8 which is my least favorite, and it's not easy to share files with others like they advertise.
I've been using SDCopy to get my footage of my FS-11. No problems. If you're viewing details in windows it's pretty obvious that the MOD files are the video (judging by filesize), not sure what the MOI's are. SDCopy is great, choose your FS-11 as source, set destination, set to MOD -> MPG rename, and also correctly set the 16:9 tag which the FS-11 seems to leave out of the clip.
I've done a lot of research. SDCopy is supposed to work. If you do a search on the cnet forums, there's a 100 page topic on the the canon fs10/11/100 specifically.
After poking around a bit more, this looks to be a nigh universal deal with video cameras. No idea why they do not simply record in mpeg formats.
Even without sdcopy you can apparently re-format them as long as you can manually set the aspect ratio, and a few odds and ends.
I'd be interested in knowing why Canon told me there was no other way. It was a really rude awakening after spending quite a lot of money on something I didn't really NEED. Sort of takes the fun out.
Have you or anyone else successfully used sdcopy to convert files from this specific camera? What are these .MOI files? Something to do with time data according to one site I looked at.
When I try the rename trick, there is no difference whatsoever. Indeed, the files that come off of the fs11 do not have a .MOD extension. They have no extension at all, actualy.
Again, the computer recognizes them as mpeg, but the replay is formatted incorrectly and tends to stick and pause erratically.
This did not work. There are two files produced by the camera. One the computer already recognizes as an mpeg. The other is a MOI file. They are separate files that seem to be joined together when the enclosed software is used to save it. It always saves automatically as mpeg when it has been run through the proprietary version of Imagemixer that the support center for Canon themselves tells me is a must have to use this camera.
I think anything Youtube can crank out can be taped at the lowest settings. I have yet to experiment with setting it for low light. This was all done using the "Easy" setting. hehehehe
Ok now you are making me feel guilty! But seriously, I still do not know why their tech support was so unhelpful and rude. I have yet to try some of the suggested fixes here on the thread.
I'll be back with more info if I find a work around for Linux.
Just incase you havnt discovered it yet, you can use SDCopy -> just google it. Its very simple program that converts the .MOD format to MPEG, its extremely fast to convert and its free. Theres no conversion or compression so quality will stay intact. Hope this help you and others.
Thanks, checking out a lot of things now since I went back to the store and they told me all camcorders have a similar issue. I am not sure I believe that entirely, but I have to look into it more. Thanks, I will definitely look into SDCopy!
I should probably let you know, apparently this is not entirely unique to Canon, though I am still studying the issue. Apparently this is a .MOD file, and there is software freely available that will download it for you, but one wonders why their tech support told me otherwise.
Pixela's ImageMixer software is very, very poor. You're better off using ULEAD MOVIE DVD FACTORY 3, which is much better. You can download a 30-day trial off their website.
Regarding the choppy MPEG playback, it could actually be a codec problem. What video card do you have? How fast is your CPU?
Use G-Spot to show which codec was used to encode that MPEG movie, then find an updated version or download an all-in-one codec pack off the net.
=) Their tech support confirms this is working as designed, not an accident that a codec will fix. They designed it not to play nicely with other systems. I deeply, deeply resent that attitude, and especially without hint one on the web site or on the box that the whole process of loading a video to a hard drive was driven by a proprietary piece of trash software. Nice try though. I love a positive thinker!
think of it. this video has almost 2000 views. if people are watching this i bet htye are looking for a camcorder... with ur frustration they see hpw bad they are so they wont buy a canon! Also did they refund or at least do something for you?
OverratedTodler 2 years ago
No, they would not take it back. Calling Canon's own support line was the beginning of the frustration, because they basically appear to tell their techs to follow what the instructions say. Advice I received on this thread, which worked when I tried it, demonstrates that what they told me (and indeed what is written in their manual) is simply wrong. Why in the world they even include the specific software package or have the camera specifically interact with it in this way is beyond me.
roachmeistercom 2 years ago
Chasing Buildings, the instructions lie. That is what I discovered after getting at this from all angles. I could really care less what sort of awards the camera got.
roachmeistercom 2 years ago
also, check the specs before you buy. That can get you. your supposed to look at the computer requirements first.
chasingbuildings 2 years ago
don't freak out man. TRY to take it back or sell on ebay. It's not the FS11. It was awarded 32 Awards in 2008. It's a good camera. It's like trying to edit a Panavision Proffesinal Movie Camera with windows movie maker. Just doesn't work. Basically, it just sucks to be your ass right now.
chasingbuildings 2 years ago
ps .MOD files extension is not limited to the canon (jvc,for example,use it aswell).
mike20021969 2 years ago
if you prefer to drag and drop the MOD files using windows explorer,you gotta change the MOD to MPG and this will enable the file to play using WMP (except 16:9 will display as 4:3) so use sdcopy on the d&d'd files as this will automatically change file extension/flag for 16:9.
if you prefer using the pixela supplied sofware this enables simple transfer of the files from the fs11 to computer - it plays back 16:9 if you recorded in that aspect ratio and files will have the MPG file extension.
mike20021969 2 years ago
Wow, you see I dont want to go through that!! I am so sorry I understand ur frustation!! I am doing research on which camera to get I have a comoputer that burns dvd, microsot xp and etc, will this work or shold I get a different one. Take care. I was thinking on the everio or hg10 canon.
destinyshopper20 3 years ago
Face it, Canon f'd up.
roachmeistercom 3 years ago
I will say this. People trying to blame it on this specific computer are full of crap. I and others who have replied to me have had similar experiences. It may be setting specific, but none of the wise apples who claim to know all about this can point to the setting in question.
roachmeistercom 3 years ago
If I feel I have to to vindicate myself, I will post shots of the instruction manual to prove that it is dishonest.
roachmeistercom 3 years ago
You can clearly see the difference in the size of the file after re-saving it with the included software.
The instruction manual says point blank not to use any other software, nor indeed to use the software with anything other than an intel chip.
Those of you who worship at the trough of Canon, I don't know what to tell you. In retrospect, the camera is ok, but that just means the customer service sucked, as I could not get a straight answer out of Canon themselves.
roachmeistercom 3 years ago
It's the fs11 software bundle and the fact that the fs11 manual is dishonest. That's really all there is to it. Something is mildly wonky about the fs11's software bundle, but if you just download the movies as normal and edit them with any video editing software, the editing process "fixes" them.
There is some sleight change that the fs11's software makes to the file on download. This much I have proven beyond any shadow of doubt in either this video or one of the related.
roachmeistercom 3 years ago
it ur computer not the fs11
nick105 3 years ago
To be very, very clear, all the solutions mentioned here have been tried. Renaming the file does not work. SD Copy did not work. Done and done.
And why does Canon itself insist that I use this editor, and why did their tech support say the same, if it is not true?
roachmeistercom 3 years ago
Anyone who actually has a SOLUTION rather than further lectures about how it works fine despite the fact that I called Canon and they said it would not work fine without the software, please feel free to drop a note here.
roachmeistercom 3 years ago
You seem to have very little understanding of Video Containers as opposed to Codecs, what you ask for has been delivered EXACTLY Mpeg2 video, with AAC audio, in an MOI (or MOD) container.
would you preffer to have had a seperate mpeg2 video stream, and aac audio stream you had to try and sync? no?
I dont mean offense, but you seem to understand very little about computer hardware and little about video containers.
Perhaps a miniDV was more suited?
all problems listed in this video are false
Master0Scythe 3 years ago
You really should take it up with Canon, sir. They are the ones who told me it was not AMD compatible. I called them.
As I have noted above, I have tried both renaming the file and running it through sdcopy. I don't know what else to tell you.
All problems listed on this video are as reported after an extensive call to Canon's tech support. Mind your manners or I will remove your posts.
roachmeistercom 3 years ago
SDCopy works fine. And if that's giving you issues? Just rename the larger file to .mpg. It's not hard. If your computer is playing the files messed up like that, then I suggest you take a closer look at your computer because it all runs fine on my PC. And I'm not running an intel processor so I don't know what you're on about there.
DarkMaverik 3 years ago
Im sorry, you're INCREDIBLY wrong.
Let me clarify.
The video is MPEG2 video with AAC audio. common (actually, standard) on DVD's and Australian Digital TV.
You have 2 files for each recording: a MOD file and a MOI file (if i got the extension wrong, i appologise)
(assuming i get this right, if not, reverse the file extenbsions im talking about :P)
The MOD file contains an MPEG2 with AAC audio.
The MOI file contains the containers Info (such as dimensions).
Master0Scythe 3 years ago
You're using windows media player to start with, and we dont know the specifications of your PC. the stuttering is NOT the file, they play fine, its your HDD not being able to deliver the stream fast enough, or your CPU (or GPU if you're doing hardware rendering) not keeping up with the framerate.
Rename to .mpg and if the issue goes away, its not the file, you're just saturating a buffer.
NOW. there is a tool called SDcopy, as mentioned, which will join the MOI and MOD file.
Master0Scythe 3 years ago
All this will do, is ensure the file is in widescreen, nothing more.
Any good player (such as VLC player, Media player Classic, even winamp) will allow you to force it to widescreen (but the above listed programs recognise it, even without the MOI file, just rename).
Also, Mac's iMovie software supports the files straight off, so no need for a utility, as macs dont use (dont NEED) file extensions, this is no issue..
Master0Scythe 3 years ago
Also, what the hell are you talking about 'intel only'? Both intel and AMD use x86 architecture, everything is cross compatible.
Maybe the AMD chip is missing a specific instruction set? If so, this wont stop it running, it'll just slow it by about 10% (results there may vary, but it will always run).
No idea what you're talking about. I personally own an older A64 CPU, and it runs fine, with no noticible speed decrease.
Master0Scythe 3 years ago
You seem to have very little understanding of Video Containers as opposed to Codecs, what you ask for has been delivered EXACTLY Mpeg2 video, with AAC audio, in an MOI (or MOD) container.
would you preffer to have had a seperate mpeg2 video stream, and aac audio stream you had to try and sync? no?
I dont mean offense, but you seem to understand very little about computer hardware and little about video containers.
Perhaps a miniDV was more suited?
all problems listed in this video are false
Master0Scythe 3 years ago 2
I'd just like to add to this that I'm a Linux user and I can play the MOD files with Xine + Kaffeine and I can edit them with Avidemux.
divinginblur 3 years ago
If you haven't tried the sdcopy solution, give it a try. I have tried several things and haven't had much success. I was beginning to wonder if I would be able to use this for my primary purpose that I had intended.
I download through the sdcopy program, and it changes all the files to mpeg as it is downloading. Windows seems to handle the files just fine, and I can't detect any degradation. I have one more PC that I need to try it on before claiming complete success.
bugmanchad 3 years ago
I tried it and it did not work. I tried downloading them into a folder and then using sdcopy, then I tried using sdcopy straight from the camera to the computer.
I bought the thing like within days of its release. Not sure what to think or say anymore. I will be able to work around it for the foreseeable future because I have easy access to windows machines, but it irks me to no end. I am setting up with linux, and I hate I spent this much on something that will not play nice with my os.
roachmeistercom 3 years ago
I hear you. I love my Canon SD870 Camera. I can record video that looks pretty good on youtube. The files open on EVERY machine I use, transfer easily between Mac and Windows, I can make Movies in iMovie 6, iMovie 8, Final Cut and Movie Maker without any issues. I buy this super cool video camera, and the software that comes with it sux, the only program that takes the files directly is iMovie 8 which is my least favorite, and it's not easy to share files with others like they advertise.
bugmanchad 3 years ago
Exactly. I could have got a last-generation hard drive camera that was more like what I wanted for less money...
Not as advertised in my book.
I wonder why the harsh ratings on this video of all videos? I know why I catch hell on the opinion pieces sometimes, but this?
LOL
roachmeistercom 3 years ago
I've been using SDCopy to get my footage of my FS-11. No problems. If you're viewing details in windows it's pretty obvious that the MOD files are the video (judging by filesize), not sure what the MOI's are. SDCopy is great, choose your FS-11 as source, set destination, set to MOD -> MPG rename, and also correctly set the 16:9 tag which the FS-11 seems to leave out of the clip.
Bin the Imagemixer software, SDCopy for the win.
bjcfilms 3 years ago
That's two of you using sdcopy off the same camera I have. That is just bizarre.
It utterly does not work for me. In any event, I have not seen that sdcopy works for linux so it might not have done me any good anyway.
Thanks for trying to help though!
roachmeistercom 3 years ago
sorry it's not .MOD it's .MOI just just right click and rename to .mpg and play, do all this by the USB don't use the software.
wes1s 3 years ago
I've done a lot of research. SDCopy is supposed to work. If you do a search on the cnet forums, there's a 100 page topic on the the canon fs10/11/100 specifically.
badhairdude 3 years ago
Thanks.
After poking around a bit more, this looks to be a nigh universal deal with video cameras. No idea why they do not simply record in mpeg formats.
Even without sdcopy you can apparently re-format them as long as you can manually set the aspect ratio, and a few odds and ends.
I'd be interested in knowing why Canon told me there was no other way. It was a really rude awakening after spending quite a lot of money on something I didn't really NEED. Sort of takes the fun out.
roachmeistercom 3 years ago
u shud buy the canon hv20 instead of the fs11...
haNiieeph 3 years ago
No use for HD at this early stage of my fledgling career. :) Next step is the editing gear.
roachmeistercom 3 years ago
Try the Flip Ultra
PhilRyanBob 3 years ago
Its' actually a very nice camera, as-is. Just use SDCopy to convert to MPG files. This is one of the best Standard Definition camera's out.
LIONKINGsite 3 years ago
Have you or anyone else successfully used sdcopy to convert files from this specific camera? What are these .MOI files? Something to do with time data according to one site I looked at.
When I try the rename trick, there is no difference whatsoever. Indeed, the files that come off of the fs11 do not have a .MOD extension. They have no extension at all, actualy.
Again, the computer recognizes them as mpeg, but the replay is formatted incorrectly and tends to stick and pause erratically.
roachmeistercom 3 years ago
hey funny guy, all you need to do is right click the .MOD file and rename it to .mpg and it will play nice.........
wes1s 3 years ago
This did not work. There are two files produced by the camera. One the computer already recognizes as an mpeg. The other is a MOI file. They are separate files that seem to be joined together when the enclosed software is used to save it. It always saves automatically as mpeg when it has been run through the proprietary version of Imagemixer that the support center for Canon themselves tells me is a must have to use this camera.
roachmeistercom 3 years ago
Did you video this with the FS11? Really nice quality video when you click Watch in High Quality. What settings did you convert to?
bugmanchad 3 years ago
I think anything Youtube can crank out can be taped at the lowest settings. I have yet to experiment with setting it for low light. This was all done using the "Easy" setting. hehehehe
Ok now you are making me feel guilty! But seriously, I still do not know why their tech support was so unhelpful and rude. I have yet to try some of the suggested fixes here on the thread.
I'll be back with more info if I find a work around for Linux.
roachmeistercom 3 years ago
Just incase you havnt discovered it yet, you can use SDCopy -> just google it. Its very simple program that converts the .MOD format to MPEG, its extremely fast to convert and its free. Theres no conversion or compression so quality will stay intact. Hope this help you and others.
timwkd 3 years ago
Thanks, checking out a lot of things now since I went back to the store and they told me all camcorders have a similar issue. I am not sure I believe that entirely, but I have to look into it more. Thanks, I will definitely look into SDCopy!
roachmeistercom 3 years ago
thats absurd, thanks i wont buy canon.
rogue10000 3 years ago
I should probably let you know, apparently this is not entirely unique to Canon, though I am still studying the issue. Apparently this is a .MOD file, and there is software freely available that will download it for you, but one wonders why their tech support told me otherwise.
roachmeistercom 3 years ago
LOL, calm your temper...there's hope for you yet.
Pixela's ImageMixer software is very, very poor. You're better off using ULEAD MOVIE DVD FACTORY 3, which is much better. You can download a 30-day trial off their website.
Regarding the choppy MPEG playback, it could actually be a codec problem. What video card do you have? How fast is your CPU?
Use G-Spot to show which codec was used to encode that MPEG movie, then find an updated version or download an all-in-one codec pack off the net.
RickyTomatoes 3 years ago
=) Their tech support confirms this is working as designed, not an accident that a codec will fix. They designed it not to play nicely with other systems. I deeply, deeply resent that attitude, and especially without hint one on the web site or on the box that the whole process of loading a video to a hard drive was driven by a proprietary piece of trash software. Nice try though. I love a positive thinker!
roachmeistercom 3 years ago