Mike Lazaridis stepped down from his position in RIM. In regards to the outage, the main issue was that all the RIM representatives did not tell "any" information about the outage. I remember the first press conference.. they basically "did not care". Period. The "only way" that RIM will keep in the game is this. "SLASH / CUT THE PRICES OF YOUR OVERPRICED PHONES AND TABLET !" That.. is the only way they will stay in the mobile market.
Just make it up, those market share charts in the US aren't looking too good for you. Get the new devices out NOW. Maybe the OS 7 devices would've been nice last summer, but its not amazing this time in the year. If i don't see the newer deices by April, I'm done with you guys, I already deal with a lack of some apps. I don't have anymore time to waste with under powered hardware (BOLD 9650)
I'm a BlackBerry man, through & through. Will never hop to iPhone, have been offered many times..just won't. I used to defend BB ferociously, with the launch of OS 7, i finally felt at a competing level. But I've come to a point now where I'm at a love have relationship. Love BlackBerry's uniqueness in design, and cosmetic appeal (UI included). Hate that my 9810 still have severe processing problems where iOS doesn't. RIM needs to stop the stingy crap, and start manufacturing good quality phones
My decision was either a Torch or an Apple iphone4. I have regretted ever since. The apps are way below standard. The phone processor is super slow, extreme unresponsive touch screen, excessively long menu on stupidly designed apps.
In the internet world today. once you lose a customer's confidence, you lose them forever. To gain customer confidence, RIM must do better than Apple and Android. Coz there's no strategic advantage. The phone is too expensive.
i have searched the net far and wide and for some reason i cant find a forum or support that allows me to make a complaint directly to blackberry..........it wasnt the blackberry crash that made me change my mind.....its just that iv come to the realisation that bb is crap!!!!1mine has officially given in and it aint even a year old.....extremely upset!!
The $100 app-ology should have let us users pick the apps we wanted - not some lame, non-working apps that are 'gifted' to us (2 so far). I bubble popping game & drive safe.ly that has terrible reviews & doesn't work :(
BB stops working for a day or so and people goes crazy. If you cannot BBM, just text, simple. iPhone users coming here, stop hating. Both devices are great and it's preference. When people compare them, I say stfu because I have both. I prefer to use BB as a phone and iPhone as a multimedia device.
steve jobs spent his days 'wow'ing crowds with new products but this guy appears on social media for the first time for an apology about his malfunctioning product services. that's just sad. this is the difference between blackberry and all other products.
To be honest - this outage was huge commercial for BlackBerry as it was described in the news as global connectivity issue which means that BB is a GLOBAL connectivity thing. I am already thinking about buying one of the BB for myself to be connected to the world :) Kudos to you Mike for being so open about the issue.
I'm not using a blackberry, but I'm really stunned by this apologize. Hardware and software issues can happen. But Blackberry really seems to care about there customers.
blackberry dropped the ball ill be switching to i phone should have upgraded my phone or issued a credit to my monthly bill 100 credit for the aapp store slap in the face for ppl that dont use apps that much
Also, I can't wait for the Apple iCloud service to inevitably drop out for a few days and watch you Apple converts stumble about,confused, with nowhere to run. ;)
What I don't get is that the service has run perfectly well and has maintained a global network of mobile devices (an enormous task in itself) for years on end, but as soon as the network goes down for a couple of days, everybody suddenly turns against them?! It takes a monumental amount of effort to keep that system running, and it's only natural that it would slip up one day. I, frankly, find it amazing that they got the entire system up and running again in under a week!
@0Genus0 Yes very true, however, the same folk complaining, are the same folk who would feel lost in this world without their BLACKBERRY , me included lol.
I fear this may be a repeat of what happened to Sony a few months back. I personally believe that Blackberry and their servers have been compromised and hacked, and I would be very concerned if my personal information (including credit card information) was on their servers at the time of the attack. If this is the case, like Sony, they must come out with it, as soon as possible.
With all due respect; you may also want to take a look at your own forums for the problems with OS7. The users of BB's feel neglected. Sometimes we forget where we have come from and I think you have reached that point. I use to love BB's until I got a 9900 with the new buggy and useless OS.
I am very proud of this man... TWO THUMBS UP, it takes a lot to do this, and also communications are great, very simple but clear and what seems to be a sincere apology.
Are these whiners the same people that think Obama's use of a teleprompter (instead of winging it like the retard before him) is some kind of massive strike against him? LoL
Well, at least you care enough to make a video and tell us what's going on..
I have no problem with my BlackBerry Bold 9900. But, I was getting text messages window multiples. Either than that, I was receiving email,ect. So, yeah. Anywho, hopefully this can go back to normal. Love my bb.
It doesn't matter if he's reading all those stuff of a sheet of paper. What matters is he have the guts to talk in front of the camera, and show people that he cares about the issue. He's reading the stuff he's saying but that doesn't mean he does not care about what he says. You never know, maybe he wrote the statement.
Are you people saying he's reading something just stupid? We all know that, but if that was me, and I suspect most other people! I'd want to have a speech prepared and ready to give a fully professional and reassuring message that we are taking this seriously and wanting to get it sorted ASAP. Instead of blathering out something from memory, it would not help the situation and would make it look worse for BB.
that's why I'm never dependent on BBM till now, why so selfish communicating in your 'own' way? Why not SMS and social network using normal connection? Unless you're a corporate or diplomats which requires higher level of security...
Isn't it strange that all this went down just as the I-phone 4s launched? Folks...it's warfare out there in smart phone land...espionage, sabotage,...you name it...it's war
They all desperately wanting your business and will stop at nothing to do it
Look at the war going on between AT &T and Comcast cable lol...my god it's a bloodletting
@DanceElo There was like a 3-day outage of the Blackberry devices. No one got their emails/msgs. Can you imagine being in corporate/government and you NEED your BlackBerry to work? Yeah.. sucks..
Next time we won't let 50 thousand spooks with spoofed mac addresses start collecting information on millions of customers at once causing us to create our own denial of service crash. But hey have you looked at how many people are into protesting these days. Just when we though we had enough machines to serve us and we were ready.
BB did not get out in front of this problem effectively. Lazaridis' lackluster, stilled, well after-the fact apology is welcome, but a little too late. Tech issues can and do arise, but given RIM's precarious brand position, daily updates from their communications dept. (not just terse, largely uninformative press releases) would at least make BB users feel an outward sense of urgency to resolve the issues that I'm sure is going on behind the scenes. There should be 4 U Tube Videos. Not just 1.
Although this apology was well thought out by a Public Relations representative, I feel that Mr. Lazaridis did a good job at carrying out the message. However my best advice to RIM is to send out a message the first day of the crisis, rather than having people get more upset by waiting to hear whats going on with their bbm's. The sooner is always the better. People from Waterloo, including myself, should be supportive of RIM because they have done so much or Waterloo and we are now world wide!
For all those commenting on IT disaster recovery dont comment when you know nothing about enterprise based solutions. This has nothing to do with disaster recovery this is high availability. I can assure that the technology is not inferior and the vast majority of companies in the world would use similar switches. Whether you like it or not a core switch failure when automatic failover does not work will cause some level of impact to any organisation whether you like it or not.
I bought your BB 9700 product but your carrier service levels are very bad and very expensive causing me to dump BB and go for other phone instead which offers lot of new apps and other features. No more we are interested in your false apology notes as a customer we dont buy phones to often and you have made us unhappy as we have spent money on your product and got nothing in return other than poor service delivery.
This is the worst apology ever... i mean... reading the speech? You're the CEO!!! it was not hard at all to say im sorry i understad whats happening. Show some passion for your company for christ sake.
@MyRepentance if MIcrosoft had a outage in Redmond, Wa and your home PC stopped working, no more email, no more surfing, no facebook, no youtube, would you feel the same way that its good enough? I have had Blackberrys for years because my company "forces" me to use it. It is ALWAYS behind on technology. I have the latest 9850 and it still sucks in comparison to any other phone (droid or iphone) and even as a corporate user, I am still imprisoned to RIMS BIS outages (not BES)
@NickHolstead So i am not a CEO of a mobile phone maker, so i cant have an opinion.?? wow, what cubicle are you sitting at> RIMM troll. I had Berry phones for 8 years, one day i realized they sucked. The tech was old and nothing new ever came out. in 2010 they got the "touch screen", woohoo.!!... Apple had that in 2007, Driod is just as good now as well. Those are facts, do you have a comment about that. ??
I am, and the rest of the world is on an enormous high level disappointed from RIM and we have lost our trust in this company!
The communication from RIM was in greatest measure inadequate and this statement is not enough excuse for what happened, not even close!
RIM will lose in the market and it will lose customers for not being anticipatory and having no IT disaster recovery, what indeed every no matter how small company should have!
Funny how no other phone manufacturer forces all of your Internet traffic from your carrier, over the Internet, through that phone manufactures network just to get back on the Internet again. If find it almost humorous that nobody else finds an issue with this from both a service level comparison of phones as well as a security one of all of your traffic routing through some server owned and managed by RIM.
@ardmallor I agree. This would have never happened with iPhone, Android, or even as much as I hate to admit it, Windows phone. The fact that RIM routes all traffic through their own servers, regardless of the carrier, is a flawed design to start with. What people really need to be asking is why RIM feels the need to do this? What are they doing behind the scenes that necessitates the need to route everything through their servers? Are they capturing data? If so, who are they supplying it too
If the founder and Co-CEO Mike Lazaridis of Blackberry is sincere in his apology.....then apology accepted. I can respect a person better if they can do at least 2 of the 3 actions....look in my eyes directly, offer an apology but i don't expect the 3rd which is a total rebate of money wasted. But in stead a company's rep is damaged which hopefully is more costly.
@manu55 What's wrong with Windows Vista? My laptop which i am using to type an use daily for portable use never gives me problems. What's your problems?
@manu55 Vista's "badness" was overhyped and only blind sheep or those who deploy their PCs for very specific tasks would have run into serious trouble. That, or you're on a $200 netbook and should get a job.
Mike Lazaridis your company is the best in the world for smartphones....
02mrjosh 1 week ago
Mike Lazaridis stepped down from his position in RIM. In regards to the outage, the main issue was that all the RIM representatives did not tell "any" information about the outage. I remember the first press conference.. they basically "did not care". Period. The "only way" that RIM will keep in the game is this. "SLASH / CUT THE PRICES OF YOUR OVERPRICED PHONES AND TABLET !" That.. is the only way they will stay in the mobile market.
MrGeeLo 1 month ago
RIM is dead this 2012. We cannot see it alive in 2013. Which means Blackberry is dead.I'm so excited it is DOOMED!. iPhone and Android FTW
jay43868 1 month ago
Γεια σου ρε Πόντιε!
ByzantineEmperor550 1 month ago
Yantram is one of the leading Market research companies and Also Research Data Entry Company India.
yantram services pvt ltd
yantram123 1 month ago
This vid went viral on PortoNovo
freddymathis820 1 month ago
cool shirt
dimitarranev 1 month ago
he tries soooooo hard. don't moan at the company
coolboyganguk 2 months ago
Just make it up, those market share charts in the US aren't looking too good for you. Get the new devices out NOW. Maybe the OS 7 devices would've been nice last summer, but its not amazing this time in the year. If i don't see the newer deices by April, I'm done with you guys, I already deal with a lack of some apps. I don't have anymore time to waste with under powered hardware (BOLD 9650)
slantblant1 2 months ago
There's been an outage in RIM stocks also. Are you closely monitoring the situation?
shinybbq 2 months ago
give the guy a break it must be a really stressful time at the moment for everyone at RIM
b00353 2 months ago
why is everything about blackberry so boring???
iamBwash 2 months ago
I'm a BlackBerry man, through & through. Will never hop to iPhone, have been offered many times..just won't. I used to defend BB ferociously, with the launch of OS 7, i finally felt at a competing level. But I've come to a point now where I'm at a love have relationship. Love BlackBerry's uniqueness in design, and cosmetic appeal (UI included). Hate that my 9810 still have severe processing problems where iOS doesn't. RIM needs to stop the stingy crap, and start manufacturing good quality phones
PresidentUnavailable 2 months ago
its time RIM got rid of these people and get someone in who can think different!
jkelly1701 3 months ago
My 2nd blackberry. Bold & Torch.
My decision was either a Torch or an Apple iphone4. I have regretted ever since. The apps are way below standard. The phone processor is super slow, extreme unresponsive touch screen, excessively long menu on stupidly designed apps.
In the internet world today. once you lose a customer's confidence, you lose them forever. To gain customer confidence, RIM must do better than Apple and Android. Coz there's no strategic advantage. The phone is too expensive.
darnielng 3 months ago
i have searched the net far and wide and for some reason i cant find a forum or support that allows me to make a complaint directly to blackberry..........it wasnt the blackberry crash that made me change my mind.....its just that iv come to the realisation that bb is crap!!!!1mine has officially given in and it aint even a year old.....extremely upset!!
chantzy11 3 months ago
I got rid of my Blackberry, and picked up an iPhone. Good riddance.
bryceslyproduction 4 months ago 3
wish he wasn't reading a text to do that announcemnet
Peterowsky 4 months ago 2
just updated my os today and it doesn't ask for the password?
OHNOOLIVE 4 months ago
In 10 years, I'll be asking, "Where were you when RIM fell?"
ImAllFact 4 months ago
Does anybody have a link to the full log of events? I'm doing a research on Blackberry crisis management. Would appreciate any help
atknot 4 months ago
he took this video with an iphone 4s 8 megapixle. hahaha
kris2flip 4 months ago
@kris2flip no but with blackberry shadow or colt
TiliaNokiaN9 3 months ago
IT DON'T WORK STILL!!!!!!!!!!!!!! D:
MegaMichiee 4 months ago in playlist More videos from BlackBerry
@DaEverything wow... probably the first time I read a racist joke since some years, thought they would be out today.
YarrysMod 4 months ago
The $100 app-ology should have let us users pick the apps we wanted - not some lame, non-working apps that are 'gifted' to us (2 so far). I bubble popping game & drive safe.ly that has terrible reviews & doesn't work :(
outdoorchick1 4 months ago
You can read it off a screen... Just like blackberry to be lazy!!!
RubenDarioFilms 4 months ago
i didnt even know there was an outage...o.o
omgprosperity 4 months ago
Nice Promotion Bro
TheCarl93 4 months ago
Nothing says sincere and heartfelt than being lazy to memorize a simple speech
spectralblue 4 months ago
TOO bad he is reading it
iamthatgood696969 4 months ago 14
@iamthatgood696969 what would you suggest then?
superharryboy 4 months ago
Watched this from my iPhone 4S.
sketchmedesire 4 months ago 4
He was just reading from a script, watch his eyes.......
vXROGlEXv 4 months ago
Hahah blackberries suck, but the new bold is kinda cool, still, android or iPhone, never let u down
NUCKS9876 4 months ago
@0Genus0 nope, still running smoothly. The same couldn't be said about you 4 days ago.
K2ACP 4 months ago
Did anyone else hear the camera operator say 'go' at the very beginning?
ThemeparkRidley 4 months ago
Another teleprompter dependent fool, nice make up by the way
DSchruteBeets 4 months ago
I watched this on by blackberry lol
Hunnibunnzie 4 months ago
BB stops working for a day or so and people goes crazy. If you cannot BBM, just text, simple. iPhone users coming here, stop hating. Both devices are great and it's preference. When people compare them, I say stfu because I have both. I prefer to use BB as a phone and iPhone as a multimedia device.
ericleeSupSayK 4 months ago
BlackBerry all dayy. And with the new BBX OS its gonna be dangerous lol. Watch out apple, RIM is going back to the top! Hopefully
SalvvJ 4 months ago
Blackberry is probably the bet phone, but ape just has cool apps. Solution? By a blackberry and an IPod!
COWSgtHavoc 4 months ago
What did one blackberry user say to the other? ......lol should have got iPhone u blackberry fan boys
mross9869 4 months ago
steve jobs spent his days 'wow'ing crowds with new products but this guy appears on social media for the first time for an apology about his malfunctioning product services. that's just sad. this is the difference between blackberry and all other products.
eelamstylez77 4 months ago
sent from my iPad 2
harzored 4 months ago
Will i have to pay my bill for this month?????
lilxcriis 4 months ago
Touching
newlandsfaithful 4 months ago
To be honest - this outage was huge commercial for BlackBerry as it was described in the news as global connectivity issue which means that BB is a GLOBAL connectivity thing. I am already thinking about buying one of the BB for myself to be connected to the world :) Kudos to you Mike for being so open about the issue.
qmam 4 months ago
I'm not using a blackberry, but I'm really stunned by this apologize. Hardware and software issues can happen. But Blackberry really seems to care about there customers.
xxsmile90xx 4 months ago
We need politicians to talk like this
Warrantofficer13 4 months ago
blackberry sucks
WTFkidsGAMEPLAY 4 months ago
he is reading cue cards
MrBoliak 4 months ago
blackberry dropped the ball ill be switching to i phone should have upgraded my phone or issued a credit to my monthly bill 100 credit for the aapp store slap in the face for ppl that dont use apps that much
MrBoliak 4 months ago
Also, I can't wait for the Apple iCloud service to inevitably drop out for a few days and watch you Apple converts stumble about,confused, with nowhere to run. ;)
0Genus0 4 months ago 2
What I don't get is that the service has run perfectly well and has maintained a global network of mobile devices (an enormous task in itself) for years on end, but as soon as the network goes down for a couple of days, everybody suddenly turns against them?! It takes a monumental amount of effort to keep that system running, and it's only natural that it would slip up one day. I, frankly, find it amazing that they got the entire system up and running again in under a week!
0Genus0 4 months ago 39
@0Genus0 Yes very true, however, the same folk complaining, are the same folk who would feel lost in this world without their BLACKBERRY , me included lol.
bigbeef190 1 month ago
I fear this may be a repeat of what happened to Sony a few months back. I personally believe that Blackberry and their servers have been compromised and hacked, and I would be very concerned if my personal information (including credit card information) was on their servers at the time of the attack. If this is the case, like Sony, they must come out with it, as soon as possible.
AdamSharifel 4 months ago
He looks like he ate too many blackberries that were probably poisonous. Puffed his cheeks!
GRJuiceman 4 months ago
With all due respect; you may also want to take a look at your own forums for the problems with OS7. The users of BB's feel neglected. Sometimes we forget where we have come from and I think you have reached that point. I use to love BB's until I got a 9900 with the new buggy and useless OS.
michaelpoczynek 4 months ago
Wtf is blackberry?
MrDJEMAR 4 months ago
@MrDJEMAR it is the phone that you will be loving someday
hjfg54 4 months ago
@hjfg54 highly doubt that since its going downhill fast, Research In Motion needs to do more research to keep up with tech and what consumers want.
MrDJEMAR 4 months ago
He talks as if a nuclear bomb has exploded lmao
techdudeking 4 months ago
You've lost my trust!
ulangi 4 months ago
Yawwwnnnn
vmlenigma 4 months ago
I'm a proud iPhone owner but this is a brave and sincere move by RIM. Credit where it's due.
savas1212 4 months ago
This is sad, he sounds so pitiful.......Plus he's horrible at reading from a teleprompter!
TechManMike24 4 months ago
@LondonReignMedia LOOOOOOL that was funny
567officialteam 4 months ago
Canadian pride
ThisKidYouAllKnow 4 months ago
just ordered my new iphone 4s! goodbye curve 3g.
timinator1337 4 months ago
Beans give you gas something wicked!
ChopperSakura 4 months ago
I am very proud of this man... TWO THUMBS UP, it takes a lot to do this, and also communications are great, very simple but clear and what seems to be a sincere apology.
carlosmendoza85 4 months ago 8
BOOOOOOOOOOOOOOOO!!!!!!!!!!! and goodbye
Bkim316 4 months ago
What's wrong with having a prepared statement?
Are these whiners the same people that think Obama's use of a teleprompter (instead of winging it like the retard before him) is some kind of massive strike against him? LoL
DemokraticRepublican 4 months ago
Apple sells 4 millions iPhone in 3 days.
tofudogg 4 months ago
Can RIM sink any lower? Answer is YES. Why would anyone want to own a Blackberry knowing they'll be out of business by 2013.
tofudogg 4 months ago
Rim:
Public apology and a free credit to customers.
Apple:
"your holding the phone wrong". "you can buy a plasic thing for $30 that will fix it"
----------------
One of these guys is a responsible CEO, the other is a cult leader.
incompetentandfsmous 4 months ago 2
That's a good example of crisis management!
tsvetanar 4 months ago
Looks like he is reading the message - look at his eyes! They are moving from left to right!
Chipchurella 4 months ago
Looks like he is reading the message - look at his eyes!
Chipchurella 4 months ago
Why does it matter that he's reading off what he's saying? He cared enough to make this video..
NeeNeeBear 4 months ago
this guy is ugly as hell
Dman40000 4 months ago
and now without the auto-cue...:P
infosjoerd 4 months ago
Well, at least you care enough to make a video and tell us what's going on..
I have no problem with my BlackBerry Bold 9900. But, I was getting text messages window multiples. Either than that, I was receiving email,ect. So, yeah. Anywho, hopefully this can go back to normal. Love my bb.
Best of luck,.
XD65 4 months ago
THATS A GOOD CEO, APOLOGIES WITH CONFIDENCE
geofferzh79 4 months ago 15
It doesn't matter if he's reading all those stuff of a sheet of paper. What matters is he have the guts to talk in front of the camera, and show people that he cares about the issue. He's reading the stuff he's saying but that doesn't mean he does not care about what he says. You never know, maybe he wrote the statement.
NASNIPmangco0l 4 months ago 2
Are you people saying he's reading something just stupid? We all know that, but if that was me, and I suspect most other people! I'd want to have a speech prepared and ready to give a fully professional and reassuring message that we are taking this seriously and wanting to get it sorted ASAP. Instead of blathering out something from memory, it would not help the situation and would make it look worse for BB.
CO27 4 months ago 17
He's reading all that crap
ValenciaPro 4 months ago
Look at his eyes and you will see he has something he reads from ...
MissJuliet28 4 months ago
He is reading from somewhere, he doesn't speak from his heart. Fake excuses. Lol -_-
MissJuliet28 4 months ago
that's why I'm never dependent on BBM till now, why so selfish communicating in your 'own' way? Why not SMS and social network using normal connection? Unless you're a corporate or diplomats which requires higher level of security...
JJAstley 4 months ago
Isn't it strange that all this went down just as the I-phone 4s launched? Folks...it's warfare out there in smart phone land...espionage, sabotage,...you name it...it's war
They all desperately wanting your business and will stop at nothing to do it
Look at the war going on between AT &T and Comcast cable lol...my god it's a bloodletting
MatrixFactoryGuy 4 months ago 3
i still find it curious that BBM goes down the same day iMessage out...
dsbum 4 months ago
@dsbum SAMMEEEEE HERE!
SnapszDuhh 4 months ago
apology accepted
xThaze 4 months ago 4
I just want to let BlackBerry know that I got a an iPhone 4S.
ProUSAmerica 4 months ago
I'm sorry, but could anyone please tell me what happened and what this is all about?
DanceElo 4 months ago 2
@DanceElo There was like a 3-day outage of the Blackberry devices. No one got their emails/msgs. Can you imagine being in corporate/government and you NEED your BlackBerry to work? Yeah.. sucks..
ProUSAmerica 4 months ago
@DanceElo
Thanks for that!
Well, I don't need my mobile for work but that sure kinda sucks..
But they got that fixed, didn't they?
DanceElo 4 months ago
Yeah my phone is still messed up.. Facebook, App world and Internet are all slow ever since it went down!!
themightysian 4 months ago 2
Next time we won't let 50 thousand spooks with spoofed mac addresses start collecting information on millions of customers at once causing us to create our own denial of service crash. But hey have you looked at how many people are into protesting these days. Just when we though we had enough machines to serve us and we were ready.
Hephasteus9 4 months ago
As a Canadian and BB user, it saddens me to think that Canada's largest tech company might be at the brink of ruin.
gallimore1910 4 months ago
BB did not get out in front of this problem effectively. Lazaridis' lackluster, stilled, well after-the fact apology is welcome, but a little too late. Tech issues can and do arise, but given RIM's precarious brand position, daily updates from their communications dept. (not just terse, largely uninformative press releases) would at least make BB users feel an outward sense of urgency to resolve the issues that I'm sure is going on behind the scenes. There should be 4 U Tube Videos. Not just 1.
gallimore1910 4 months ago
my bbm is still messed up but i understand it takes time to fix the issues
RoyalJME 4 months ago
I thought only koreans and japanese apologise sincerely, thumbs up for Mike Lazaridis!
iNicoJuicy 4 months ago 57
الرئيس بنفسه يعتذذر
chover427 4 months ago
After years, Blackberry users finally look at their friends to eyes again.
xx415pato7xx456 4 months ago
This isn't even genuine he is obviously reading from a teleprompter
kidjiujitsu 4 months ago
if the apple service where down steve jobs would say "SUCK IT" .
IITiberiumII 4 months ago 3
@IITiberiumII but it isn't down and won't be down so it isn't needed.
kidjiujitsu 4 months ago
@IITiberiumII hes dead
Bronmonze96 4 months ago in playlist More videos from BlackBerry
Although this apology was well thought out by a Public Relations representative, I feel that Mr. Lazaridis did a good job at carrying out the message. However my best advice to RIM is to send out a message the first day of the crisis, rather than having people get more upset by waiting to hear whats going on with their bbm's. The sooner is always the better. People from Waterloo, including myself, should be supportive of RIM because they have done so much or Waterloo and we are now world wide!
MrSummerRainbows 4 months ago
Dear BlackBerry users,
Oh wait... You probably wont get this joke anyway.
HIT LIKE IF YOU GET IT!
MrDantab 4 months ago
This guy got balls. Although it doesn't fix the problem, I felt like as someone care about the issues I was facing.
MEYERNET 4 months ago 87
I 've put my blackberry in the toilets a long time ago....
flairs 4 months ago
This outage has happened before. I remember balckberry was the smartphone to go to, but that's not the case anymore.
midnightghost03 4 months ago
I'm so eager to get your new bold 9900 I saw it earlier at the mall :( I'd have to wait for 1 more month to get it :( I really cant wait.
imnchstruntd 4 months ago
For all those commenting on IT disaster recovery dont comment when you know nothing about enterprise based solutions. This has nothing to do with disaster recovery this is high availability. I can assure that the technology is not inferior and the vast majority of companies in the world would use similar switches. Whether you like it or not a core switch failure when automatic failover does not work will cause some level of impact to any organisation whether you like it or not.
imascare 4 months ago
I'm done with BlackBerry, I'm getting an Galaxy SII
Dant3x1986 4 months ago
I'm done with BlackBerry, I'm getting an Iphone.
BVV76 4 months ago
You really need to remove comments on this video.
DaVibe 4 months ago
Nice reading off the cue card haha
BrianBunka 4 months ago
Lah-zah-ree-dees ... so THAT'S how you pronounce his name! Been wondering for years.
LevyNewsNetwork 4 months ago
blackberry sucks
Dant3x1986 4 months ago
I bought your BB 9700 product but your carrier service levels are very bad and very expensive causing me to dump BB and go for other phone instead which offers lot of new apps and other features. No more we are interested in your false apology notes as a customer we dont buy phones to often and you have made us unhappy as we have spent money on your product and got nothing in return other than poor service delivery.
lynelpinto 4 months ago
horrible, sorry rim you lost me this was it.
ey2 4 months ago
why does it happen
MrSpeedGunz 4 months ago
Finally could use my torch just for calling- not for staying online 24/7:)
doniscoming 4 months ago
Steve Jobs wouldn't apologize.....just saying
HeartbreakProne 4 months ago 3
This doesn´t have happened with Lopez Obrador
pakoalanis 4 months ago
the president has a blackberry.....just saying
HeartbreakProne 4 months ago 3
@AudioRecorded yes i know iphones are gonna be eaten by blackberries
dwarfur 4 months ago
What is he apologizing for?
CMurphyGTP 4 months ago
at least you admitted your mistakes unlike example sony for the PSN outage
azzerbean1 4 months ago
مخانيث
bassam8868 4 months ago
Pauly from Goodfellas. !!.. haha.. "Pauly didnt move much, he didnt have to"
wcci1224 4 months ago
This has been flagged as spam show
people are feeling bad when the service is down since it is really USEFUL and it really MATTERS to them
we accept your apology RIM and respect your efforts, too.
you've changed my life, thank you :)
extremeCE4ARAB 4 months ago
Sony is not reliable, tv's have a huge recall due to fire hazards...that is very serious.
b1jnza49 4 months ago
you guys have only got me because I'm locked in for the next 16months. this is the death knell of blackberry for sure.
javacofe 4 months ago
Would have been funnier to see him take a 12 gauge shotgun to one and say " This works "
scotts97lude 4 months ago
This is the worst apology ever... i mean... reading the speech? You're the CEO!!! it was not hard at all to say im sorry i understad whats happening. Show some passion for your company for christ sake.
link00 4 months ago 2
@link00 at least he admitted their mistakes
azzerbean1 4 months ago
Dude....
syamdanarta 4 months ago
Who cares that he's reading that?
comdinet 4 months ago
Please use a real teleprompter next time, for your own sake. We all read off a script sometimes, but it does not have to be that obvious. ;-)
yourfiction 4 months ago 2
@MyRepentance if MIcrosoft had a outage in Redmond, Wa and your home PC stopped working, no more email, no more surfing, no facebook, no youtube, would you feel the same way that its good enough? I have had Blackberrys for years because my company "forces" me to use it. It is ALWAYS behind on technology. I have the latest 9850 and it still sucks in comparison to any other phone (droid or iphone) and even as a corporate user, I am still imprisoned to RIMS BIS outages (not BES)
ardmallor 4 months ago
Remember the day when Blackberry and Apple were just fruits...
VictorAviator 4 months ago 3
I wished more company's did this.
totheman 4 months ago
thanks for the information
butterflyalasa 4 months ago
This has been flagged as spam show
when will BB run awesome apps like other phone?
PhaiCPE 4 months ago
Comment removed
PhaiCPE 4 months ago
i want a shirt like his
wakie151 4 months ago 2
At least they're trying guys. Lots of negative comments...probably from people who don't even own Blackberry phones.
i10Blog 4 months ago
@NickHolstead So i am not a CEO of a mobile phone maker, so i cant have an opinion.?? wow, what cubicle are you sitting at> RIMM troll. I had Berry phones for 8 years, one day i realized they sucked. The tech was old and nothing new ever came out. in 2010 they got the "touch screen", woohoo.!!... Apple had that in 2007, Driod is just as good now as well. Those are facts, do you have a comment about that. ??
wcci1224 4 months ago
blah blah
kikuko999 4 months ago
I am, and the rest of the world is on an enormous high level disappointed from RIM and we have lost our trust in this company!
The communication from RIM was in greatest measure inadequate and this statement is not enough excuse for what happened, not even close!
RIM will lose in the market and it will lose customers for not being anticipatory and having no IT disaster recovery, what indeed every no matter how small company should have!
Joel99110 4 months ago
Funny how no other phone manufacturer forces all of your Internet traffic from your carrier, over the Internet, through that phone manufactures network just to get back on the Internet again. If find it almost humorous that nobody else finds an issue with this from both a service level comparison of phones as well as a security one of all of your traffic routing through some server owned and managed by RIM.
ardmallor 4 months ago 2
@ardmallor I agree. This would have never happened with iPhone, Android, or even as much as I hate to admit it, Windows phone. The fact that RIM routes all traffic through their own servers, regardless of the carrier, is a flawed design to start with. What people really need to be asking is why RIM feels the need to do this? What are they doing behind the scenes that necessitates the need to route everything through their servers? Are they capturing data? If so, who are they supplying it too
stevenmshaffer1 4 months ago
Still waiting on Bill Gates to apologise for Windows Vista
manu55 4 months ago 175
@manu55 Bill Gates doesn't work at or own microsoft. Even at the time of vista
xAxisTechOFFICIAL 4 months ago
@manu55 vista is the core of win7 and 8 .. you better appreciate vista :)
extremeCE4ARAB 4 months ago
@manu55 Don't hold your breath. I haven't...otherwise if we did Window users would be dead...lol
wucherer 4 months ago
If the founder and Co-CEO Mike Lazaridis of Blackberry is sincere in his apology.....then apology accepted. I can respect a person better if they can do at least 2 of the 3 actions....look in my eyes directly, offer an apology but i don't expect the 3rd which is a total rebate of money wasted. But in stead a company's rep is damaged which hopefully is more costly.
wucherer 4 months ago
@manu55 What's wrong with Windows Vista? My laptop which i am using to type an use daily for portable use never gives me problems. What's your problems?
wucherer 4 months ago
@wucherer Vista was baaaad. Windows 7 is much better. Lion OS X is the best. I suggest you upgrade to one or the other.
manu55 4 months ago
@manu55 Vista's "badness" was overhyped and only blind sheep or those who deploy their PCs for very specific tasks would have run into serious trouble. That, or you're on a $200 netbook and should get a job.
thechadaddy 4 months ago
@manu55 DKM!!!!!!
1aptx4869 4 months ago
@manu55 lmfao so true..
has214 4 months ago
@manu55 Windows Vista was fine by SP2.
Rawrfex 4 months ago
Too little, too late.
Another burning platform.
ristiziscitici 4 months ago
well done Blackberry things happen & they fixed it thumbs up ....
robs747 4 months ago 3
hes reading from a screen watch his eyes.... jeez he cant even speak without reading a script. Fail RIM
3dkiller 4 months ago 2