Added: 2 years ago
From: illo95
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  • I live in Calgary Alberta and I bought over $30 and I didn't have to pay customs fees. I got my stuff in 6 business days! just throwing that out there!

  • how long do you think it would take to get to me? I'm from saskatchewan and I ordered $209 worth of stuff...

  • I ordered mine like a week ago.

  • I have a question. I had recently made an order to ELF, on July 29th to be exact. It's the first time I've ordered from them and had purchased around 40 dollars worth. On Friday, I had saw that they had just shipped out my order. I live in Toronto so I was wondering if anyone knew how long it may take to be delivered?

    If anyone can help who has recently received an order from them who live in the GTA that would be awesome! Thanks.

  • I got my stuff farily quickly and did not have to pay for any custom fee's and i ordred about $40 in stuff! 

  • I have a question and I was wondering if anyone could help me:

    I live in Western Canada, & ordered around $60 worth of stuff last week, so it said on the website that I have to pay for provincial tax, custom tax, and 6% or something etc. Do you know how much it is? And also if they charge that tax fee directly to your credit card or if you're supposed to pay in person when they ship it to you? Because they never showed the amount at the checkout on the site.

    If anyone can answer...thanks! :)

  • So wait, if you order below $20 then shipping is free and no customs? Or below $20 is just no customs fee?

  • crap i ordered like 30 dollards worth of stuff yesterday, now im terrified its gonna take forever to arrive......... fuuuu

  • do you receive your package throught the delivery man, or do you have to go to the post office yourself and pick it up?

  • Just letting everyone know, I've ordered from elf about 6 times and every order has been over $20 and I have never paid customs fees.

  • i love the theraputic conditioning balm in orange creame and i love the smell so does a ot of people

  • a boot lol. ahh... im very american : -/

  • 2 months after they came, they charged me 23 dollars in Customs. I was like what the heck.

  • okay, so I live in toronto, *Caledon to be exact

    andd, its verging on four weeks and I haven't got it yet :$

  • HELP i REALLY wanted to order some of these elf products, but it wouldn't work for me cause i live in canada :(

    would you know why it didn't work?

  • @Itchtaca it will work..but if you order is more than 20$ you will pay a lot of extras custom fees..

  • SOMETIMES NEVER?

  • hey,

    i'm from vancouver and i'm using a $25 gift card to pay for my purchase. my total comes up to $21.95 with the $6.95 shipping. do i have to remove some stuff from my cart to pay the extra $8 for shipping in canada? please help!

  • about the conditioning lip balm.. i have french vanilla and i hate the fact that when you pput it on ur lips, it makes ur lips look white ..

  • Alberta! I ordered a couple days ago, hopefully it'll arrive sometime next week.

  • Hey! I am from Alberta too and I just ordered from elf about two weeks ago and I still haven't received anything. How long did it take for you to get your order? @JellieBeanGurus

  • Hi I live in Toronto Canada and I have ordered several times from ELF and the amount is always over 20 dollars. I have always gotten the products in under 2 weeks, never paid any customs fees or additional charges! I don't know if this happens for anyone else but I would say go fir placing larger orders, seems safe!

  • @DuckTeaCup Same! I always receive my elf orders under 2 weeks, except the package was lost once or twice, and i only pay $6.95 shipping.

  • @DuckTeaCup I hope it's the case for me! I ordered about $35 of stuff and I'm so paranoid that I'd pay so much more that it's not worth it >_<

  • i want the e.l.f stuff so bad..but after hearing about the shipping and stuff i feel so hesitant to order...x.x"

  • @BabeJae Yeah, i had second thoughts about it too. I live in toronto, and i got my order in a week unexpectedly. Everything was actually nice, however one of my eyeshadow brush had something sticked to it like it was damaged :P hope this helps and I paid by moneyorder since i didn't have a credit card :(

  • @xsweetharmony lol. yea..ended up placing my order last week and unexpectidly got it in a week too...and i'm soo happy that i didn't have to pay for the $14.95 shipping...haha..apparently it's true that when you use paypal you only pay $6.95 for shipping even if it's to canada...=D

  • eww elf cosmetics look like shit dont buy something worth a dollar for your face thats sooo nasty i rather pay 30 dollars for a brush then 1 dollar and get a nasty looking piece of crap that looks like you bought it from a homeless man im not dissing your video im dissing the products

  • I live in Canada, and the only place I found something from elf, was at the dollerama, there was a Total Face Brush, and I love it. I don't know were to get it in stores, I don't want to buy things online. That's the only thing that was at the dollerama from elf.

  • @kittythepoo ME TOO! They had the all over face brush, and the angled blush brush. I scooped them up. But they where a 1.25.

    Oh well. xD I hope dollarama gets more.

  • one of my boxes was held a customs and I had to pay another $13 :P

  • omg i live in canada ontario and i bought 60 dollars of things for like 50 products and it arrived in 4 days and it was not in customs or anything

  • omg i bought like 50 things and they sent it to me in 4 days and i didnt have to pay customs and

  • I just got my order today and love pretty much all of my items, only took 7 days to arrive I used a coupon code and still had to pay the $15.00 for shipping, which sucks but the products are worth it esp if you order over $75 to get free shipping which means they only take off the $6 lol

  • they took it all off for me and i spent 79 dollars

  • today i found elf product at DOLLARAMA!!

  • hello.i live in canada as well. for the shipping thingy, what if my sub total is 24 bucks and plus shipping 6.95,the total is 30.95. but i applied a coupon code and it reduced my total order down to 19.45. do you think i will still have to pay for the custom fee or smth? thanks so much for ur vid!

  • it is less than 20$ do i think u dont have to pay the fee!!

  • where do you get these code!!!

  • i just placed my order 2 days ago... i'm getting 5 free samples with it since i used the code... my total with shipping was 41 dollars... i'm wishing it will come here fast :D

  • Oh and I forgot to say, my last order was about $80, and I didn't have any customs fees. And it took 8 business days to get here.

  • Hey, I am from Canada and just wanted to share a few shopping secrets I used when I ordered at the beginning of this week. First off, I used a coupon, "ECTUTAY" and got 25% off. AWESOME deal. I also learned a shipping trick online, if you don't sign into your account, put what you want in the shopping bag, then checkout and use Paypal, you get your shipping for $6.95 like the US. And since I went in on the order with a few others, it was FREE. So regularly $150 bucks, got it for $107 :)

  • @HARBAKXXI thnx for the paypal tip i hope it works for me im orderng otmorrw=)

  • @HARBAKXXI omggg thankss! im gonna use those tips and hopefully everything works out :)

  • sorry that's on studio line, forgot to add that.

  • there is a 50% off coupon right now for elf products, the code is FBS1.

  • Soooo, I'm looking to buy the cosmetics and I've kept my price to below 20 bucks (that's with the coupon) and I'm wondering if I use PayPal, would I have to still do the 20$ customs thing? It might be a stupid question but I've never had to do that with other american orders!

  • i just recently heard that elf is selling your personnal info(ie credit card #) and yeah its all a scam..i am going to order soon but i dont know what to think anymore.. i tried looking it up and nobody had problems..but im still not sure..what should i dO? cuz my rents will KILL me if they get credi card hacked.... :\

  • @hippotype

    you can always pay through paypal if you're afraid of giving them your credit card #.. its a lot safer.

  • but paypal is a scam too...

  • im from canada. and i still haven't recieved my order. its been 16 days already

  • Im waiting for one for a month already, and have received all my others after 10 days now, like 4 other orders. I ordered the daily brush cleanser so it probalby got held up at customs cause I hear it smells like weed! lol

  • just so you know. if you pay with paypal, you will only be charged $6.95 shipping., this is for canadians. I ordered recently and thats what happened.

    As for being charged custom after $20, Ive ordered that much before and wasnt charged, but ya it takes a long time to get to you.

  • I just made an order on the E.L.F website! I live in Canada also. Ah, I'm just hoping I don't have any problems with my order because I've been hearing such bad reviews about their shipping and items missing in the order! Ugh

  • Hey does anyone know if I will have to pay anything to the delivery guy when it is delivered to my door?

    I am separating my orders in two so they are both valued under $20 (after discount codes)

    Please let me know!

  • @starfruitmango Hi, no you won't have to pay the mail delivery person!

  • So you have little package ?

  • Yea I am ordering some brushes that is a total of $30.00... but they are half off so it will be less than $20.00

    Then I am ordering makeup that is a total of $16 buy it is half off so it will be $8.00

  • Lucky you, ill try to do something like that

  • Im from canada!!! They said it shipped 3 days ago, still didnt comeee......

  • @clariri656 It'll reach you soon :) might be busy because of christmas time though

  • @clariri656 did you finally get it? hahah

  • I'm really lost.. my order is $35.45 with the shipping ( i didn't have ordered it yet !! but soon, i'm waiting for extra money) and I would like to know how it will cost to me... I don't understand the thing '' if your order si over 20$'' etc...

  • I'm from Québec !

  • @PregnantWhaleOnE this order was to Toronto when I made the video, but I live in Montreal. They mean that if your order is over 20, you may have to pay extra fees that the government will charge you from importing products across the US/Canada border. Hope that helps

  • Oooh okay thanks. I hope i will not pay too much :l

  • where in canada do u live? cause i live in vancouver and im thinkin about purchasing from there!

  • that lip balm is really nasty the smell makes me want to throw up

  • but isn't the code only avalible in the US only ? :)

  • I didn't have to pay any customs fees to the courier and my orders are always over 20 bucks... they just drop the package off when i'm not home :P

  • where do you live ??? for me when the package is too big i'm obligated to go take it a a special place :( ... i wish it could be like you ! I don't know if the order im gonna place will fit into a enveloppe.

  • Posted on the same day as the death of the King:(. Sorry, but anywho, thanks for the review, I'm so excited on ordering the Studio Line 11 Brush set.

  • You probably got your package fast because you live in Ontario. ELF ships it's products from Newyork and the border isn't that far appart from the two. I live in Vancouver , i just made an order with them and it took them 5 days just to process the order. it's been about 6 business days since i made the order but only 1-2 business days since it's been shipped. hope it comes fast.

  • Comment removed

  • This video was very helpful. Thank you sooo much!!!

  • Winners has some lf cosmetics

    i go there to buy them insted of online becuase i find it cheaper and easier

  • thanks for the info !

  • Me too! I bought my Hypershine Gloss Set Of 5 from Winners for $10 (but the price tag says that it's originally $20 CAD...) So I was wondering which E.L.F. products did you buy and how much were they before and after the discounted price in CAD? I asked E.L.F. where their products are sold in Canada and they told me that they sell their products in Zellers only...yet I don't think I've seen them in Zellers before and I called Zellers but they told me that they don't sell them...did you see them?

  • I see elf at winners all the time, but it's always the crappy products that I am not interested in, ever the studio line stuff.

  • yeah i see come really crappy stuff sometimes

    but so far most of the stuff ive bought was good

  • i got the elf smokjey eye, purple eye kits and a christmas gift kit

    i think the first two were 10$ and the christmas one was 12$

  • hi, i'm about to place an order but I don't know how i can add or change to canada shipping price. Could you help me out?

  • so they did charge you 14.95?

    'cause I accidently processed an order and they only charged me 6.95 but I cancelled it cause I did it by accident. I paid with paypal, did you use a credit card?

  • it shows me 6.95 initially as well but then it updates to 14.95 on later pages. I used either PayPal or Visa.. I forget.

  • Thanks for that video. I'm very tempted to order. I'm also in Canada. I have a question though, do you think the quality is similar to the dollar store makeup we have? Is Elf's products as good as everyone on here says they are?

  • The brushes and studio line products are definitely worth getting. I haven't ever used dollar store makeup but I imagine it really depends on which product you choose from ELF as some are better than others!

  • do you have to pay for canadian costums?

  • No, You only pay for customs if you purchase more than $20 worth of products.

    I've made two orders, both $20 and under, so I got them quickly and without paying customs.

  • How much does customs cost if your order is $70.

  • I have no idea. You're probably going to get a notice to pick it up at a post office and they'll have an invoice for you

  • heey do you know why when i try to order my items it dont work?? when i press 'place oer' it gives me error n all those craap .

  • You need to ask customer service or technical support at ELF about that.. no idea, sorry

  • maybe you could try shipping to someone you already know in the US and then ask them to ship it to you.. because as it is people in the US can get a lot of promotions on shipping and stuff.

  • Thanks, but it would be a bit of hassle for me... getting their permission, and them shipping it over here/coming to see me/me coming to see them, and a lot faster to just ship it to my address. But I guess that is always an option : )

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