Apple Customer Service Experience

[Jakkinator45]

the voice regocnition is so good because it runs os x instead of linux

[Jakkinator45]

ur such a copy of chris pirillo jks nah ur better no selling out! yay

[Jonasinc1]

Customer service at Apple stinks. I went into the store 3 times to get my iphone fixed. It was never fixed so I got a new one. The tech guy told me to do something on my computer for the restore and my computer got messed up. I spent about 12 hours on the iphone problem. Dealing with this problem was like having a second job this weekend.

[TearsOfWar1]

I think customer service can be good or bad regardless what company is. Comcast just fucking sucks though, it is never good...

[zahi745]

Apple has the best customer service i have experienced. my macbook pro had a broken gpu and was 2 years old, they fixed it for free, gave me a new logic board, new battery, new top case on top of that they fixed it and hasn't broken down since. around $1000 for free! once you go mac you never go back!

[SpYder9007]

I just brought my iPhone 3g into the Apple store because it wouldn't hold a charge and it had a crack on the bottom. Not only was the service fast and painless, they gave me a BRAND NEW iPhone 3g for free. :)

[evsystem]

I had the exact same experience with Apple saying they shipped my Macbook Air and 3 weeks later, Fedex still hasn't gotten my computer back from them. I called them and they said the repair people accidentally put the wrong i-sight camera in and they replaced the whole motherboard. Then the guy turned it into overnight shipping even though I wouldn't be back at my house for another 3 days. It was pretty inconvenient how Apple forgot about shipping the product back to me and I had to call them.

[flamingaxe791]

Your videos are very helpful to me.

[thetechsoup]

usually you can just press 0 to get to a rep

[whateverebay]

you are the type of consumer that makes any CSR's day! so easy to please and understanding! love it! this it the time of the year people have a hard time understanding any delays especially human error.... yes, I have my own nightmare story with t-Mobile and in order for them to help me I have to pay 75.00 a month to allow them to trouble shoot..... sad.........

[dardraa]

eww apple.

[darreners]

Watch the whole video. At first it seams like he was going to trash Apple. But in the end, Apple gives it an excellent rating. I have had a very similar experience with Apple.

[Jlowery354]

I bet Apple gives their employees free antidepressants, I have yet to see someone at Apple who is not more then happy to help you all they can. However they do it, they do a great job.

[RSbart123789]

Great video Jeff! :)

I actually have a customer service story myself!

A few months back I actually bought an Epson Stylus Photo R1900 Printer from a leading Camera/Photography story in my city.

When I got it, I paid $650 for it. I go home to print, and it turns out the Black Ink Cartridge inside was cracked. After a lot of customer service calls and questions, they sent me out a whole cartridge pack of every color free!

[Ferrari0321]

P.S. AT&T was so, so. Didn't stay long enough with them to really say either way.

[Ferrari0321]

T-Mobile has the best customer service I've ever experienced from a cell phone company. Verizon seems to have a great network/coverage, but their customer service is absolutely terrible.

2 years with Verizon, tons of problems. Wrapped around those years is 7 years of T-Mobile experience, not one single bad experience. T-Mobile FTW...

[MacOsxOne]

Nice Video Jeff.