Dealing With Angry Customers

[iswisscheese]

Was that Pat from saturday Nite Live?

[TheLion8470]

Dealing with jews should be the title

[DonkeySlapper84]

mother-in-law from hell...

[peopleprointl]

peopleprointl-Leadership Training Company

[Brdj010]

I bet it was that guy who snuck out at the beginning that had sold her those shoes.

[andyherts80]

Big mistake...never promise something...you don't know if something will go wrong and the customer will be even agrier. Offer an alternative in case it doesn't happen.

[BlueKewne]

He didn't solve the problem - he DELAYED it.

She's the kind of uppity person that WILL be there at 9am that day.

I hope the guy used FedEx overnight delivery cause hell will break lose if she doesn't get her shoes.

and by hell breaking lose I mean she'll demand to speak to the manager, complain about the employee, say she's taking it to corporate, say that the competition is better, and the guy will end up getting fired over this naggy woman.

(I've seen it in action; I know)

[Dollxhie]

*pissed

[Dollxhie]

Ok sometimes customers get issued at the simplest things you can't do anything about

[bdjoh011]

@Dollxhie So true!! Most of the rules that customers get upset about are made by corporate bigwigs who never have to deal with any of these customers that get angry about them. It is the low paid customer service associates, who have no authority, who have to take the brunt of them while the bigwigs sit in their cozy corporate offices for the most part.

[PlanetaryMATE]

I had an angry customer the other day...I shoved my cock in her mouth

[Lponce350]

Still *not gonna get your money back

[Lponce350]

@1kp847 I KNOW right they think they can do and get whatever they want if theres a store where there's no refunds they go an threat them that there gonna go on strike. B***h go on strike your still gonna get your money back

[1kp487]

@ Sandrajeanification ur right. Customer is a b**** these days. It's like I Jus wanna work and not babysit u guys. This video is the reason for customers like this. I'll kick a customer right in the ass for insults.

[MrEpicake]

The shoe is DEAD. DEAAAAD.

[bigcock111]

arturo hernandez virtual class :S

[mother2261]

I love how these videos show you how everything is happy in the end and everyone is a winner. Lmao. In real life customers demand a cash refund and get crazy when they don't get their way. They start cussing and saying things like "this is fucking rediculous!" and oh they never have their receipts

[halfhumanhalfzombie]

This is an excellent source of customer service relations think of the CLEAR acronym. Communicate Listen Empathize Apologize and Resolve.

[lawnside82]

is it wrong to flirt with the angry customer to get them to calm down?

[annamarievids]

Send her to Al Bundy. He'll tell her like it is.

[BlueKewne]

@annamarievids oh Al would just have a field day with this lady.

[TVWriterGuy]

There is now a computer chip that can actually read your thoughts. Can you imagine a problem with that in this situation?

[SaturnEternity]

Getting paid to be a kiss ass.

[sandrajeanification]

I don't mind facing an angry customer, but, there is no reason for insults, rude comments or demands. Yes, businesses need customers, but vs versa, the customer needs the business too. Quality is down yes, but so are manners...

[smokejc]

- No one cares about quality control.

- I know.

really? that's what you're supposed to say when you WORK there?

[RadxxRyan]

Jesus I'm going to have nightmares about this bitch. God, I fucking hate customers. They can all kiss my ass.

[williamthebrit]

Holy crap it's my grandma when the Manischewitz wine has run out!!!!!

[Railx22]

Just hide and keep saying: Is it safe?

[yimmybla]

If those shoes don't turn up 9am he is going to get a cap in his ass..

[GirlFeetSniffer4U]

He really wanted to tell her to fuck off and loose weight. Then maybe the shoe would not have broke.

[spires12]

Some customers are sadists, and look for power advantages. I don't know if that happened here, but what happens when they are out for blood?

[BlueKewne]

hey it's Sheila Broflovski (Kyle's Mom) from South Park...but IN REAL LIFE!

Blame Canada!

[1971SuperLead]

I agreed with all the advice in this video. However, it is a bit complicated. I just follow three rules when dealing with all customers.

1) The customer is really Jesus Christ, and in reality....this is just a test.

2) The customer is to be babied. You don't argue with babies! You do everything to try to make them happy.

3) PAY ATTENTION to the customer. Forget your own needs and engross yourself in your customer's needs. 

4) You don't need their respect! Who cares what they think of you?

[SecondOpinionMan]

THE SHOOSH IS DEAD... EAAD... EAAAAAAAAAAAAAD

[HybridPineapple]

BROKEN EELS, THE SHOE IS DEAD!

[Athils]

I suggest harpoons, and possibly a cauldron of boiling oil.

[Ilikecookies009]

Notice that the person being picked on is African. ⌂_⌂

[indigothecat]

That woman had a daughter? She's going to be the stereo-typical "battle-axe mother-in-law."

[opopopkopl]

I love how some of these comments are quotes from when mrs. decker traversed payless shoespace

[WoofMichelle]

The EEL broke.

[BlueKewne]

@WoofMichelle Fucking eels, how do they broke?

[CounterNerd]

If it was a hot chick I'd help the woman like this, if it was this ugly fat disturbing bitch, she can take a hike to hell on a heal-less shoe.

[app129alt]

THIS SHOE IS DEAD

[Goldbloodeddragon]

@app129alt Ded. DEEEED. Ded.

[jramz91]

mrs decker traverses payless shoespace LMFAO

[spitfire5scottie]

@lollmao5 SHOOSH!!

[lollmao5]

Thumbs up if madanonymous sent you here.

[Evanescent823]

@lollmao5 That's true, but SOS WOW

[BlueKewne]

@lollmao5 It makes me MAD

[xanadu247]

Well maybe they should let the customer know their doctor can prescribe medication that can assist with their condition.

[Noospherebusiness]

It is sad when the example is preformed poorly, this man introduced himself as Paul and he continues to address this woman by her sir name, he does nothing to establish rapport. All this video is saying is that if I hire this training company all of may employees will have to suck it up if they are addressing an angry customer... sad employee need to take control. But the worst thing he does is to promise that they will be there on time if there not this woman would become Irate...

[fhunkydelix]

5:35 - there is a 10% chance that this turns out in the end.

[indigothecat]

@fhunkydelix I don't know who I feel more sad for, the woman whose about to have to find a different pair of shoes last minute, or the employee who has high hopes in the US postal service.

[tybredsmr]

awsome and reality

[tybredsmr]

nice 

[cabanaboi29]

i would had just kicked the old hag in the face and walked out

[thecreatersof]

LOL !

[MTTT19]

It's simple. I'm a supervisor and if they get edgy I just try to reason with. If they really kick off just refuse to help them. It's their fault they can't behave.

[JkAllTheTym]

i think this video would be very helpful for new employees.

[supernovanator]

Bitch is a cheapass.

[bjoh249]

Where is Al Bundy when you need him?? He would of really insulted that woman. He always had those old, overweight women who thought their shoe size was 10 sizes smaller than they really were and their shoes always ended up breaking on them. He would call them to fat to their face, it was hilarious!

[katenka2006]

customers dont want apologies they want solution. Must times the company do not provide these solutions.

[CpsLock3]

what my job teaches me is to LET YOUR SUPERVISER HANDLE IT never try to handle angry coustomers yourself.

[imc379]

that women is just like every customer at my cinema- idiots!

[CommonModeRejection]

i know how to deal with angry customers. tell them to fuck off

[CpsLock3]

@CommonModeRejection then they tell all their freinds and any one else who would have been a potential coustomer and the place gets less coustomers.

[cyclepod1]

@CpsLock3 - but then all the good customers tell the others and then we just get good customers. Result. The bad ones can go to the cheap hotel down the road!

[CpsLock3]

@cyclepod1 a common thing to say "oh its a good place' or "oh such a lovly service" how many times have you heard " the store manager did not help me with what i wanted and he also was racist to me "?

[StrawberrysDream]

@CommonModeRejection i wish

[KosaiAvonej]

@CommonModeRejection So if you where hopping mad and an employee at a store told you to fuck off because they dont feel like dealing with you how would you react?

[BlueKewne]

@KosaiAvonej It's a joke- I say a joke son. Don't take everything you read on the internet seriously.

[Toyomo16]

Why are all these customer service videos so poorly scripted? This crap only works in fantasy land. Real customers do not act like that, and if you try to get all sentimental with them they just snap back with "you being sorry doesn't help me." Actually dealing with them is easy, though. It's simply a matter of presenting them with all their options while maintaining a pleasant demeanor. Period.

[cyclepod1]

@Toyomo16 - he looks so fake. It is like some 'spiel' all staff have to churn out. I like the idea of giving them various options but sometimes I can't think on my feet when they are being down your throat at 8am in the morning. I also find all this listening thing annoying - they will say 'well say something then!' They will say, 'You can't do anything', get your manager now'.

[TheLilyHut]

what if you simply can not help them? How do you say no?

[abohussen]

This vedio is really usefull, who ever working in customer service should watch and learn this

[RammsteinXgta]

@abohussen try workn for dominos tellem to piss off

[cyclepod1]

@abohussen - I wonder if this method actually works.

[granbosse]

that s pretty interesting, where can I find the rest of it?