Hotels, whose yield mgmt strategies are modeled after the airlines, at least empower their staff to make guest service decisions. Airline employees are stuck with, "that's the policy", no matter how silly it seems. It's frustrating.
cynterslave 2 years ago
Hotels, whose yield mgmt strategies are modeled after the airlines, at least empower their staff to make guest service decisions. Airline employees are stuck with, "that's the policy", no matter how silly it seems. It's frustrating.
cynterslave 2 years ago