ITIL Metrics: Service Delivery Metrics & KPI Best Practices

[cmonster67]

Hopefully the rest of the seminar has more actionable information as opposed to sales brochure overviews.

[dneizer]

Waste of time. There are no metrics in this presentation.

[SailCelestine]

this is just the first 9 minutes of an hour long webinar - look at the video info comments for the URL to go and watch all of it.

[bocceli]

Where are the metrics parts?

[bradsmith72]

There is not much here that will help you establish good metrics or what metrics are important. In fact, metrics were hardly mentioned metrics at all except in the introduction. Mostly glossing over various ITIL ideas.