My iPhone showed up broken

[mathowie]

Resolved: the nearest Apple store did an exchange there on the spot (and swapped SIM cards)

[iamthebestartist]

YAY!

[coldchef]

Ouch.

[uglyboy29201]

Did you try the restore in iTunes?

[mathowie]

Yeah, like I said earlier, I did a full restore, full reboot. Still a dead touchscreen. I'm off to the Apple store in a bit to try and get a replacement.

[hytmal]

there, there.

[roccopoiago]

bring it back! quick as lightning

[bobtheviolin]

So instead of taking it back to the store, or calling Apple tech support, you decided to make a video and post it on You Tube? Dude just take it back, they'll get you a new one.

[mathowie]

I made a quick video to show a friend (you'll notice it's 5:35am in the shot and the stores aren't open yet)

[joshmillard]

iPwned, sir?

[mountaineerdave]

I doubt the response will be any worse than a couple days without the phone while you send them your broken one and they send you a new one.

[arlo515]

sucks, but maybe I'm missing something, but why not just go back to the store and exchange it?

[paulmcaleer]

Not designed for use with mathowie.

Sorry, Matt. That really does stink.

[emptyage]

And I doubt half as infuriating as the AT&T experience will be

[emptyage]

Wow, that's got to be infuriating.

[michaelmonteiro]

If you had absorbed Micah's power you'd be able to talk to it and see what's wrong.

[jellybeansies]

haha and fix it.

and looking like Sylar must be awesome mathowie.

[iamthebestartist]

Clearly dude you have no electrostatic and are a robot which I have always suspected.

[sixfoot6]

wow, that's awful.

[mathowie]

Yeah, I did a full restore of the software and same thing -- dead screen. I guess now I'll get to enjoy the adventures in tech support at AT&T and Apple.

[stompieters]

good luck with that! I hope the Europhone version will have fixed this kind of issues.

[stompieters]

matt, tried factory resetting it trough itunes? it solved some problems for John Gruber's wife (see twitter)