ha ha you guys are great, you are wonderful together i really enjoy all your videos i hope you both have a wonderful and long life together i think most of us can relate with the customer service balogna
I wonder if this happened with tigerdirect...they're a major electronics supplier in jersey. I always buy from them because they're really cheap,and some of their accessories are super cheap, but I've never had to return anything to them thankfully. lol
This happened to me when I wanted to cancel my phone contract. It ended with me shouting "NO, JUST CANCEL THE GODDAMN CONTRACT" to which the guy replied "ok its cancelled" and put the phone down on me. A month later I got another bill. It was never cancelled. So I had to ring back, spoke to this woman who said she would cancel it. However, a month later another bill arrived. Rang back up, finally got it cancelled and a refund after about the 4th call. For those in the UK it was the network 3.
You want to know whats sad, thats probably company policy, (minus calling you an asshole of course) But to never take no for an answer, and if someone wants to return something, you try to sell them something of the same value that way the company doesn't lose any money. Its really sad companies do this too, because they are actually loosing customers this way and don't even realise it. So that dude was probably just doing his job, and thats a sad way to run a business.
OMG! i can't EVEN begin to tell you JUST how much i HATE customer service reps! the longest i've waited for customer service over the phone is 5 and a half hours! UGH i thought i was the ONLY one that captured that HOTMESSNESS on camers! LMAO good to know my fave two youtube people do the same thing! and do you know the minute i tell them "i have you on camera saying all fo this to me, you know that right?" they say, "i didn't agree to being on camera!" i tell em "that's YOUR policy, NOT mine!"
omg! i CANNOT believe he did that! & it was over somethin so simple! all he had to do was give you your confirmation number... what was he gaining from not givin it to you? lmao, what an idiot!
im pretty sure i know what company it is. ive heard of them doing that bullshit many time on their site reviews. I was going to purchase a d90 from them because of all their accessories but it's not worth it to go in on em on the phone like iman did lol
actually, very well done. I told someone I knew exactly where in the building their company's suite was and they should think a few times before talking to anyone on the phone in the manner they were. They didnt take me seriously until I described the building and the exit off 95 to get to it. I could see their skin loose any pigment through the phone. haha. It was nice.
@JunBugg211 Omg thats crazy I didnt know that. Well he did such a good job on that video. And he kinda looks like Drake. That one dude from degrassi but now hes a singer.
You know what it is as well. When you come to them telling them that they've made a mistake and by them sending you a wrong item, they try to force as a "courtesy" which is really a tool for negligence on their part. for customer service that's completely wrong. You don't make up for your mistakes you fix them first and if you want to then send out something. That's how you do customer service I worked as a specialist for 13 years plus. Calling somebody a name like that completely uncalled for.
No offense to you, BUT, he needs to be fired! How long b4 he does this 2 sum1 else? What an a**hole HE was!
Wish you'd share the company name, with so many places 2 choose from these days, no reason to shop with one that would hire sum1 like that MORON! ESPECIALLY when you didn't antagonize him one iota!
I currently work in customer service and dude, people annoy me ALL THE TIME....HOWEVER, I have NEVER called a customer an asshole! I've had customers throw stuff at me and I have yet to resort to name calling! There was no reason for that, ESPECIALLY since you weren't being at all rude to him. Wow. Super unprofessional! He needs to be fired! Good for you for keeping your composure. I would have went all kinds of crazy lol.
@rainonmebi because withouta college degree, there's not much else you're qualified to do. I'm in customer service, and I hate it, people can get so bitchy for the stupidest things, buti t's a sacrifice I have to make now to put myself through school and end up doing what I WANT to do. Please don't be quick to judge people that way, most of the time they don't have an option.
but you know what, everyone has a choice and the freedom to make a choice. i worked in retail so i know a bit about customer service and i understand people snapping for no damn reason, but the thing is i never snapped at anyone back because its in my job description to deal with their shit.
im not saying that everyone doesnt have their breaking points but the fact of the matter is if u dont like people dont go into customer service! thats like someone who cant stand kids working at a daycare!!
There are so many disreputible online camera stores - they do just as they did to you. We learned our lesson when we got a smokin' deal on a new video camera and then when they couldn't "upsell" us, they cancelled our order.
Now, we just order from B&H Photo Video or Amazon. Never had a problem with either and easy to return things. Live and learn.
Pssshh!! i would have wanted a full refund and i would have wanted to keep the shit...... PLZ!! i don't accept that. ahahha, should still let them know. ahahha. We know the name of the company because we know what the camera is called. ahahha. EPIC FAIL ON THERE PART!! LOVE YOU GUYZZ!!
Wow that is crazy how that guy acted. I really dont think the guy would have called back and apologized if you didnt tell him that you had the whole conversation on camera. But you totally handle that.. i most def. wouldnt be able to do that.. lol You guys are awsome
OH my! Customer Service places.. SUCK! Iman showed them, All of us Youtubers know that he can take ANYONE down! You've got yourself a good man Lisa ;)
I'm lurving this! I absolutely have no tolerance for crappy customer service. One way to better the situation is by asking the to repeat their name when their answer the phone- this way they know that your not some next fool and you are keeping tabs on the conversation.
You got nothing but hassle and disrespect from that company and It didn't seem like you were the 1st to be treated like that. You may not want to report the dude who insulted you but you definitely have to report the customer service experience, For that dude It's only a job but the Manager wouldn't even give you that code, that's wrong
lol @ Lisa aiding to the frustration. I hope I never have a situation like that with a company's customer service, that was crazy! For an employee to actually call you an asshole, that's just ridiculous. At least he was man enough to call back and apologize. He was probably scared shitless about losing his job after the threats you gave him. lol
i just went through the same thing with T-Mobile they didn't want to replace a phone i had under insurance and kept me hostage on the phone for 3 hours all because they didn't input my stuff wrong. . . . and hung up on me 3 times because i knew the exact problem and explained it in detailed lol so i understand your reaction except you got called a named so that made it worse
Man, I'm not surprised that you got heated... you're a nice guy, but you're not a pansy, like even that one time on xbox when you stood up against those guys saying nigger.....nice camera by the way!!! the Canon Vixia series is a great series!
damn hommie you went hard for real, at one point i kinda heard your Obama voice come out, lol...but you handled your's and got an apology too so big ups man. Check my page and gimme some pointers. Peace and One Love
I can only imagine one time when I've been super angry. I'm not an angry person at all :P. That was wild! I was scared of you! Hahah kidding kidding....
dam iman u show me how to handle those customer service reps. i always felt they be trying to scam me . always trying to sell me more stuff. but u showed them lol
I Am in shock! I Am in the customer service industry (hotel). I could not believe this person called you a name. I dealt with very rude people, but never got close to that point. You were not even rude or anything. You give the customer what they want unless it is the whole building. This should have never lasted longer than five minutes.
Lol... I LOVEEEEEE The Quentin Tarantino feel you guys had going in this video!!! Major Kudos!!!... And Alphacat I totally know how you feel!!! Customer Service over the phone with ANYONE is horrible, half the time they don't speak english, don't live in the country or just don't listen at all!!!!...What company was this??? This is ridiculous !!... Ahh, Jersey... that explains it!!! hahaha...lol jk jk
Lol... I LOVEEEEEE The Quentin Tarantino feel you guys had going in this video!!! Major Kudos!!!... And Alphacat I totally know how you feel!!! Customer Service over the phone with ANYONE is horrible, half the time they don't speak english, don't live in the country or just don't listen at all!!!!...What company was this??? This is ridiculous !!... Ahh, Jersey... that explains it!!! hahaha...lol jk jk
you get major points for accepting his apology... i dont forgive easily, if at all... so there isn't much he couldve said after to keep me from trying to get him fired.
lol... hilarious. but i am with you, it's really all about principle. everyone gets heated and out of control... and whether he was being recorded or not, to call back and attempt to make a sincere apology does speak volumes. i probably would have done the same thing bro and forgave him... on another note, super funny videos. you and lisa keep doing your thing!
WoW! I'm sorry that that guy gave you so much trouble. He should know when no means no and just gave you the information you needed. I also think that guy was made to call back and apologize to you for being unprofessional. I hope he got some sort of punishment for his actions. He also knew he was being recoded and that it was proof and clear you just wanted one thing and didn't want to spend anymore money. It's great that you stood up to him and didn't let him intimidate you into buying more.
I agree that sucks, but also, keep in mind... these are employees, they didnt create the rules. i know ive had to follow procedures at work before, and i'd get yelled at when it wasnt my fault, i was doing my job... so I dont know. keep that in mind people when you yell at people sometimes! hahah
@bbloodyangel1 i agree w/you, i think alot of us have been in sales/customer service and have had hard days, but you neeever call a customer a name. if you feel yourself getting heated, call your manager before you have a chance to do anything that you'll regret
That was some Bullship there!! He knew his butt was on the line and immediately called and apologized! I have been in this retail realm for 20 years and you do not treat a customer like that at all! The goal is to make your customer happy because you want them to come back to you. Anyways glad tha he called and admited he was wrong! Hope your return process goes a little smoother!!
lol man i kno how customer service is. even i used to work in customer service and i never got pissed enough to call someone an asshole. thats just unprofessional
You're too nice. YOu should say something still.. just my opinion. You don't talk to customers like that. I've been in customer service, and no matter what someone says/does.. you don't call them an asshole.. that's just rude
That's why you go to B&H bro. lol. of course they just gave us the wrong memory disk and my friend had already lost the receipt but the camera is easy and great.
I don't blame you one bit. I wouldn't have lasted an hour on the phone. Your a better man than me cuz that would have come to a head 15 minutes into the whole thing. I have had some nasty battles over the years with Customer Service Reps. Iman, I give you Prop's for outlasting Customer Service.
i think shay carl has that same camera too ! I cant beleve he called u an ass hole, what sort of person would say that! apology or not i would of took it further and made sure he got sorted out, even if u didnt want him to lose his job, with him apologising he would of prob got at least a stern warning, i bet ud of got the camera for free (aha)i still cant believe it, im mad for u! lol
lol wow customer service is crzy that was wrong what he said and did you know you just always have watch your back on those things im going the same thing myself.... but great control on the phone man
Id still drop him in it, you spent alot and was not asking much at all.
Ok he apologised but the calls are supposedly recorded for training purposes he probally still get sacked anyway, what goes around comes back around again!!
I could never be a salesperson because the ones that are the most successful are the ones that are the most aggressive. I could never talk to people like that. I pride myself though that every job I have had I have treated the customer with respect. My last full time job I had several people tell me I was the best person they talked to in the company because I was patient with them and didn't push them off the phone. I especially couldn't be a bill collector that job is the worst.
well during the conversation of the phone call, you can see it getting heated.... voice were being raised and getting loud, and all it took was ONE more button to be pushed, trust me, customer service is the worse JOB to have, but heated conversation happen, the customer isn't happy, the customer isn't satisfied and it just becomes a bad aura to begin with... lol @ going ghetto on him
they record phone calls for that kinda shit... sorry doesnt cut it... if ur gonna be hired to help people and make shit right... calling out names and then saying sorry doesnt make it right.. if ur gonna lose ur temper that easy, customer service is not for you.. get some anger management... then redecide your career choice.. i am done spamming with my blabber lool
customer service people= pussies... if they know what they are gonna deal with whether it be compliants or not.... the calling a person a name line... should NEVER be crossed... and yeah even though he said sorry.. that should have NEVER happened... that guy has to realize he fucked up, the company fucked up... he should be out of a job regardless.. why are u (alphacat) an asshole for something they fucked up on??.
I just got the same exact cam (Canon Vixia HFS11) from B&H in NYC. Pretty cool but my PC editing system doesn't take the .MTS files. Hopefully, the new MacBook Pro, which I just got and am just learning how to use, will be able to take them directly. Looking forward to seeing your new vids!
Well you are a gentleman. I probably would still have complained and given the name of the company to avoid this happening to someone else. Are you still out of a camera after all this? You really should get the camera for free. I mean .... an apology is nice but the real principle is in the fact this company is def. a rip off.
Customers buy and help to keep him employed and he not only gave you a hard time but also called you an asshole? I would give it all I got and use every power I had to give him a day he'll never forget, including the company he works for. Damn, you had to be merciful.
By the way, I was next in line for employment and my unemployment benefits just ran out.
That was nice off him to call back. He sounded like he was upset with himself. I'm glad you accepted him apology. :) That was big of you. I can tell you were pissed, that kind of stuff is aggravating. Can't wait for more videos.
It did take a big man to call back and apologize, and an equally big man to accept the apology :-D!! Well done!! Sorry you had to go through the trouble though. I do think you should out the company though so others don't have to go through the bad experience?!? :-D, Keep being awesome guys!! Love the videos!
Big of you to accept his apology, but it would be even bigger if he had apologized because he was actually sorry and knew what he did was wrong, and THAT motivated his apology, rather than it being the fact that you (rightfully) threatened his job.
My only concern is that others will do business with them, and after being fed up with getting the runaround, end up with the same, or another hostile employee.
man iman u got a heart even if he just said srry to me i would sue tht company
mxslugger27 6 months ago
ha ha you guys are great, you are wonderful together i really enjoy all your videos i hope you both have a wonderful and long life together i think most of us can relate with the customer service balogna
maryjanesman01 1 year ago
daaaaannnnnngggg!!!!!!!!!!!!!!! alphacat put that dude in check...dnt call him an azzhole
LadyLuBz 1 year ago
I hate that stuff ...makes me want to go to the headquarters and just shoot a grenade at the building or even just crash a plane there
4Ebsus 1 year ago
wow nice!
3xuro 1 year ago
subscribed - LOVE your videos :)
randomoniium 1 year ago
how much was it
XXKidBeybladerXX 1 year ago
I wonder if this happened with tigerdirect...they're a major electronics supplier in jersey. I always buy from them because they're really cheap,and some of their accessories are super cheap, but I've never had to return anything to them thankfully. lol
spunky080802 1 year ago
I think iman looks like dane cook
ipwnnoobssohard 1 year ago
This happened to me when I wanted to cancel my phone contract. It ended with me shouting "NO, JUST CANCEL THE GODDAMN CONTRACT" to which the guy replied "ok its cancelled" and put the phone down on me. A month later I got another bill. It was never cancelled. So I had to ring back, spoke to this woman who said she would cancel it. However, a month later another bill arrived. Rang back up, finally got it cancelled and a refund after about the 4th call. For those in the UK it was the network 3.
Clouise44 1 year ago
lol lisa is like thats nuts in like a split second
BLazeking558 1 year ago
You want to know whats sad, thats probably company policy, (minus calling you an asshole of course) But to never take no for an answer, and if someone wants to return something, you try to sell them something of the same value that way the company doesn't lose any money. Its really sad companies do this too, because they are actually loosing customers this way and don't even realise it. So that dude was probably just doing his job, and thats a sad way to run a business.
Pam4Rob 1 year ago
Sounds like a sketchy site!
TimDeNomie 1 year ago
Are you guys playing xbox?
cool!!!
what game does u play? It would be cool if we maybe could add each other? :-$
Chamiz90 1 year ago
I love the music with the words. All suspenseful and stuff lol.
KJSPianoGoddess 1 year ago
LOL!
iLoveDinosaurs22 1 year ago
poor you having to sit through all that and then get called an a** hole. but at least he apoligized thats good
epicsexyweridos 1 year ago 3
i rly rly rly rly!!!! want to see lisa and iman fight...and both get mad at each other becuase i rly dont think they fight at all
SuPerFabAline13 1 year ago
This has been flagged as spam show
Iman you shouldve yelled you gotta be out your mind!!!!!!!! Ha by the way my fab parody
kalani102 1 year ago
Iman you shouldve yelled " you gotta be out your mind!!!!!!!!!!!!! Hahahaha by the way thats my fav spoof
kalani102 1 year ago
this is plain and simple lol
lilbj707 1 year ago
potty mouth
ALEXGRRRR1 1 year ago
B&H ??
BJEAKE 1 year ago
Now that's what I'm talkin' about. A man that can be sweet as pie but knows when and how to stick up for himself. Lisa, you got a good one.
KellWoo10 1 year ago 5
did u really meet ur girlfriend or wife on youtube!!!!!
ttt222kkklll 1 year ago
alpha was about to do work on that company lol
jkingkool 1 year ago
OMG! i can't EVEN begin to tell you JUST how much i HATE customer service reps! the longest i've waited for customer service over the phone is 5 and a half hours! UGH i thought i was the ONLY one that captured that HOTMESSNESS on camers! LMAO good to know my fave two youtube people do the same thing! and do you know the minute i tell them "i have you on camera saying all fo this to me, you know that right?" they say, "i didn't agree to being on camera!" i tell em "that's YOUR policy, NOT mine!"
dtulua 1 year ago 5
totally crazy man!! cause there are people who get messed around by these 2 dime shit heads who try to take advantage of them...
You stood strong, didn't take that shit from them! cool man!!
I would of probably started to curse at them.....
andrukthegreat 1 year ago
Man this is funny. So sorry that the company stuffed you around, but the good thing is they apologised.
heidz86 1 year ago
Hahahahahahah Im Dying
PineBrookDynasty 1 year ago
GO IMAN YOU TELL HIM!!!!!
mango9678 1 year ago
omg! i CANNOT believe he did that! & it was over somethin so simple! all he had to do was give you your confirmation number... what was he gaining from not givin it to you? lmao, what an idiot!
yoooooitzMALAYA 1 year ago
Man ur 2 real
loopsterone 1 year ago
im pretty sure i know what company it is. ive heard of them doing that bullshit many time on their site reviews. I was going to purchase a d90 from them because of all their accessories but it's not worth it to go in on em on the phone like iman did lol
kissthis200 1 year ago
actually, very well done. I told someone I knew exactly where in the building their company's suite was and they should think a few times before talking to anyone on the phone in the manner they were. They didnt take me seriously until I described the building and the exit off 95 to get to it. I could see their skin loose any pigment through the phone. haha. It was nice.
1bruiserboy 1 year ago
Lmfao rofl I thought I was the only one who cussed out custome rreps
mariedevan 1 year ago
<3,cutestt couple everrr.
yafreisi0707 1 year ago
Is he the one that sings what ever you like obama style???? because that who he looks like....
iLoveHU10 1 year ago
@iLoveHU10 Yes
JunBugg211 1 year ago
@JunBugg211 Omg thats crazy I didnt know that. Well he did such a good job on that video. And he kinda looks like Drake. That one dude from degrassi but now hes a singer.
iLoveHU10 1 year ago
@iLoveHU10 He did a couple drake parodies too. They on his youtube page called: Alphacat. Look it up : )
JunBugg211 1 year ago
at 1:12 you can see the tiger from the your a jerk spoof :D
MrJamezTV 1 year ago 2
man that whole thing must of cost alot of money how much did it cost?
hcdcxnights7 1 year ago
That's a nice camera. It's better than hauling the long heavy one.
picantesworld77 1 year ago
You know what it is as well. When you come to them telling them that they've made a mistake and by them sending you a wrong item, they try to force as a "courtesy" which is really a tool for negligence on their part. for customer service that's completely wrong. You don't make up for your mistakes you fix them first and if you want to then send out something. That's how you do customer service I worked as a specialist for 13 years plus. Calling somebody a name like that completely uncalled for.
picantesworld77 1 year ago
No offense to you, BUT, he needs to be fired! How long b4 he does this 2 sum1 else? What an a**hole HE was!
Wish you'd share the company name, with so many places 2 choose from these days, no reason to shop with one that would hire sum1 like that MORON! ESPECIALLY when you didn't antagonize him one iota!
Just wrong....Sorry this happened to you :(
soapdoc 1 year ago
You go Lisa... We have to motivate not matter the mood they are in...
juquitabanana 1 year ago
I currently work in customer service and dude, people annoy me ALL THE TIME....HOWEVER, I have NEVER called a customer an asshole! I've had customers throw stuff at me and I have yet to resort to name calling! There was no reason for that, ESPECIALLY since you weren't being at all rude to him. Wow. Super unprofessional! He needs to be fired! Good for you for keeping your composure. I would have went all kinds of crazy lol.
fairytalesofyesterda 1 year ago
Customer Service didn't know who he messing with! Haha
PeaceLoveBesties 1 year ago
customer service people... damn. i was on the phone wtih sprint one time for over 2 hours before.
i dont understand, if youre not a good people person, why would you go into customer service?? lol
rainonmebi 1 year ago
@rainonmebi because withouta college degree, there's not much else you're qualified to do. I'm in customer service, and I hate it, people can get so bitchy for the stupidest things, buti t's a sacrifice I have to make now to put myself through school and end up doing what I WANT to do. Please don't be quick to judge people that way, most of the time they don't have an option.
clpolly 1 year ago
but you know what, everyone has a choice and the freedom to make a choice. i worked in retail so i know a bit about customer service and i understand people snapping for no damn reason, but the thing is i never snapped at anyone back because its in my job description to deal with their shit.
im not saying that everyone doesnt have their breaking points but the fact of the matter is if u dont like people dont go into customer service! thats like someone who cant stand kids working at a daycare!!
rainonmebi 1 year ago
There are so many disreputible online camera stores - they do just as they did to you. We learned our lesson when we got a smokin' deal on a new video camera and then when they couldn't "upsell" us, they cancelled our order.
Now, we just order from B&H Photo Video or Amazon. Never had a problem with either and easy to return things. Live and learn.
cathysazmom 1 year ago
Pssshh!! i would have wanted a full refund and i would have wanted to keep the shit...... PLZ!! i don't accept that. ahahha, should still let them know. ahahha. We know the name of the company because we know what the camera is called. ahahha. EPIC FAIL ON THERE PART!! LOVE YOU GUYZZ!!
zzkinnardzz 1 year ago
Customer service FAIL.
TheGreenerItGets 1 year ago
man, ok, i would have set it off in every direction!lol. i don't blame you at all. ;)
kidcudimyworld 1 year ago
LOL wow, isn't their phone call recorded? I would have went off and thought about everything after the fact - but u handled it very well.
TheABSoluteTV 1 year ago
wow! good job Iman!!!!!
asianchick370 1 year ago
iman is the boss hahaha
seanpaulgtarow2 1 year ago 34
@seanpaulgtarow2 Hehehe :-) He is!
Lisa
AlphaLavie 1 year ago 18
@AlphaLavie haha tanx lisa for replay:) greetings to Iman !!!! lol bye x
seanpaulgtarow2 1 year ago
@AlphaLavie... OWNED!!! LOL that customer service rep and his friends need some special kind of help!
dtulua 1 year ago
@seanpaulgtarow2 no its more like lisa da boss
mxslugger27 6 months ago
evry one has one offthose camras!tdo you like it?!?!?!?!!
mrslindseyblack 1 year ago
....the 7th floor mystery 2009..... the scariest here check it to see what is the reason
neimoonly 1 year ago
WOW. that's all i have to say.
jculpa 1 year ago
Wow that is crazy how that guy acted. I really dont think the guy would have called back and apologized if you didnt tell him that you had the whole conversation on camera. But you totally handle that.. i most def. wouldnt be able to do that.. lol You guys are awsome
tracierenee01 1 year ago
this guy still tryna get famous from youtube videos !! @wicked585 hahaaha rememeber me!!!
WickedWittWavey 1 year ago
it woulda taken him forever to be fired considering you guys dont post as regularly as you used to lol
WorldofGN 1 year ago
OH my! Customer Service places.. SUCK! Iman showed them, All of us Youtubers know that he can take ANYONE down! You've got yourself a good man Lisa ;)
skarymoviesyco 1 year ago 2
What company was this?
farisflystudio 1 year ago
I wish i had that kind of confidence. I LOVED it. Customer service sucks at a lot of places.
mekagrg 1 year ago
You are a very caring and forgiving person. What a power couple! Meow!
AmorMuse 1 year ago
@AmorMuse hahaha meow? that sounded so funny in my head.
mekagrg 1 year ago
@mekagrg glad to hear it.
AmorMuse 1 year ago
You handled that very maturely Iman. I can't believe that guy said that to you...
lucasamp24 1 year ago
Oh my. lol.
I'm sory that happened!!
=[
Aerialcw 1 year ago
Roar!!!
october11th 1 year ago
Roar!!
october11th 1 year ago
loool funny
xNaomixoxTarax 1 year ago
That is messed up. I don't care if he did apologize. I would have definitely let the company know.
UrbEeeNa 1 year ago
6:37 THIS IS SPARTA! ? :)
MZmatt1 1 year ago
I'm lurving this! I absolutely have no tolerance for crappy customer service. One way to better the situation is by asking the to repeat their name when their answer the phone- this way they know that your not some next fool and you are keeping tabs on the conversation.
lemmmy12 1 year ago
omg that was hilarious. you still need to contact corporate........ totally unacceptable
ronnieboi82 1 year ago
SNAP!!! Don't mess with Alphacat...YO! lol ;-p
gr8phuk 1 year ago
You got nothing but hassle and disrespect from that company and It didn't seem like you were the 1st to be treated like that. You may not want to report the dude who insulted you but you definitely have to report the customer service experience, For that dude It's only a job but the Manager wouldn't even give you that code, that's wrong
My 2 cents
543joe 1 year ago
''well i hope you know, that i got you on camera" lol. crack up :)
Secksyouwalchocolate 1 year ago
lol @ Lisa aiding to the frustration. I hope I never have a situation like that with a company's customer service, that was crazy! For an employee to actually call you an asshole, that's just ridiculous. At least he was man enough to call back and apologize. He was probably scared shitless about losing his job after the threats you gave him. lol
DannysUltimatum 1 year ago
Did u get the stuff from B&H Iman?
nataliemedia 1 year ago
i just went through the same thing with T-Mobile they didn't want to replace a phone i had under insurance and kept me hostage on the phone for 3 hours all because they didn't input my stuff wrong. . . . and hung up on me 3 times because i knew the exact problem and explained it in detailed lol so i understand your reaction except you got called a named so that made it worse
Lukasjr 1 year ago
Man, I'm not surprised that you got heated... you're a nice guy, but you're not a pansy, like even that one time on xbox when you stood up against those guys saying nigger.....nice camera by the way!!! the Canon Vixia series is a great series!
AmanJohnK 1 year ago
damn hommie you went hard for real, at one point i kinda heard your Obama voice come out, lol...but you handled your's and got an apology too so big ups man. Check my page and gimme some pointers. Peace and One Love
kenshin2811 1 year ago
for real wen u get ur girl on ur side u do get maad
khaosick08 1 year ago 22
Lol daaaaaum
khaosick08 1 year ago
I wonder if this is way Obama looks like when he gets mad, it must look funny
Jamiegirl1315 1 year ago
I can only imagine one time when I've been super angry. I'm not an angry person at all :P. That was wild! I was scared of you! Hahah kidding kidding....
skkygirl 1 year ago
wow i would have gotten so pissed i wouldnt have said it was alright lol :P
candycanelane100 1 year ago
dam iman u show me how to handle those customer service reps. i always felt they be trying to scam me . always trying to sell me more stuff. but u showed them lol
mustafaalexander10 1 year ago
I like the way that little vein pops outta your head.
agnes998 1 year ago
aww snap iman
pixiequeen1127 1 year ago
thats my mom when she's upset.. so im used to it.... hope you enjoy the new camera
luvm3orh8m3 1 year ago
Damn U Need To Shave Man Really
The43Angel 1 year ago
Stand your ground
D4rtz 1 year ago
W O W ! Iman ! W O W ! Lls
PooHDah1000 1 year ago
lol at the"a**hole" dude! Sorry Iman!
juli19871987 1 year ago
WHAT? a charge? they're tripping...*still watching*
syckindahead 1 year ago
I got screwed when I bought hdr-sr11. i got charged and never received the camera or my money back.
natesvlogs 1 year ago
Iman i have never seen you like that .Tell them what you made of !!!!!!! <3 :)
lezlegirl142 1 year ago 36
YOU GO ALPHACAT!
You are awesome.
TorterraOats 1 year ago
I Am in shock! I Am in the customer service industry (hotel). I could not believe this person called you a name. I dealt with very rude people, but never got close to that point. You were not even rude or anything. You give the customer what they want unless it is the whole building. This should have never lasted longer than five minutes.
tazdeville55 1 year ago
Lol... I LOVEEEEEE The Quentin Tarantino feel you guys had going in this video!!! Major Kudos!!!... And Alphacat I totally know how you feel!!! Customer Service over the phone with ANYONE is horrible, half the time they don't speak english, don't live in the country or just don't listen at all!!!!...What company was this??? This is ridiculous !!... Ahh, Jersey... that explains it!!! hahaha...lol jk jk
nycchick02 1 year ago
Lol... I LOVEEEEEE The Quentin Tarantino feel you guys had going in this video!!! Major Kudos!!!... And Alphacat I totally know how you feel!!! Customer Service over the phone with ANYONE is horrible, half the time they don't speak english, don't live in the country or just don't listen at all!!!!...What company was this??? This is ridiculous !!... Ahh, Jersey... that explains it!!! hahaha...lol jk jk
nycchick02 1 year ago
lol i go crazy with the tracking too .ohhh hell naw i wouldnt buy from them no more
shieva 1 year ago
wow he called u an asshole. haha if that were me id b uh yea no thanx enjoy finding a new job.
hotnsassychika 1 year ago
Wow. He called you an asshole? Him calling you back = him pissing his pants because he's gonna get fired. LOL. Go Iman.
loveisamistake 1 year ago
haha awesome thumbnail!
villeek 1 year ago
If they called back to me I would have been like "Ermm, no, congratulations on your unemployment."
mailerdan 1 year ago
you get major points for accepting his apology... i dont forgive easily, if at all... so there isn't much he couldve said after to keep me from trying to get him fired.
JenniferBlogs 1 year ago
lol... hilarious. but i am with you, it's really all about principle. everyone gets heated and out of control... and whether he was being recorded or not, to call back and attempt to make a sincere apology does speak volumes. i probably would have done the same thing bro and forgave him... on another note, super funny videos. you and lisa keep doing your thing!
cfrasier 1 year ago
hulk smash the company
bweider1 1 year ago 21
@bweider1 lol!
AlphaLavie 1 year ago 7
WoW! I'm sorry that that guy gave you so much trouble. He should know when no means no and just gave you the information you needed. I also think that guy was made to call back and apologize to you for being unprofessional. I hope he got some sort of punishment for his actions. He also knew he was being recoded and that it was proof and clear you just wanted one thing and didn't want to spend anymore money. It's great that you stood up to him and didn't let him intimidate you into buying more.
randapandapants77 1 year ago
OMG my heart was beating so fast during this video (i am not a confrontational person), that was so suspensful!!! u did the right thing
beautybuff820 1 year ago
I agree that sucks, but also, keep in mind... these are employees, they didnt create the rules. i know ive had to follow procedures at work before, and i'd get yelled at when it wasnt my fault, i was doing my job... so I dont know. keep that in mind people when you yell at people sometimes! hahah
bbloodyangel1 1 year ago
@bbloodyangel1 i agree w/you, i think alot of us have been in sales/customer service and have had hard days, but you neeever call a customer a name. if you feel yourself getting heated, call your manager before you have a chance to do anything that you'll regret
beautybuff820 1 year ago
Haha go you. Major points for not calling him an asshole. ;)
ericos 1 year ago
Get them Iman!! I hate when customer service tries to drag out a call and tries to cheat you. I would have turned him in anyways lol
fangirl4ever2007 1 year ago
Hahaha go Alphacat!!!
RachelDodd90210 1 year ago
Lol you was about to go to small claims court hahaha.
MOJOBABYXO 1 year ago
That was some Bullship there!! He knew his butt was on the line and immediately called and apologized! I have been in this retail realm for 20 years and you do not treat a customer like that at all! The goal is to make your customer happy because you want them to come back to you. Anyways glad tha he called and admited he was wrong! Hope your return process goes a little smoother!!
FUNNYWIFE1977 1 year ago
lol man i kno how customer service is. even i used to work in customer service and i never got pissed enough to call someone an asshole. thats just unprofessional
dzero247 1 year ago
You're too nice. YOu should say something still.. just my opinion. You don't talk to customers like that. I've been in customer service, and no matter what someone says/does.. you don't call them an asshole.. that's just rude
abejareina1989 1 year ago
7" Santoku to be exact, we sell that at my store
Geltown 1 year ago
git it chief! haha
jonbori87 1 year ago
Hahaha this is funny! :-D
NedHed100 1 year ago
Wow!!! Never in all my years. lmao
GetUrMoneyUp100 1 year ago
wow how unprofessional. You should still contact the company. lol @ lisa egging you on
ashleyrp2007 1 year ago
this happens to me at BEST BUY all the time i go in there so much they already know they are in for a fight and bring the manager up ha
MrAfrolightning 1 year ago
dude, in some states it is illegal to record a phone conversation without the consent of both parties...
phdecora 1 year ago
was this the same company that fixed your carpets, ha ha?
kudos to you, both for sticking to your rights, but also for being good about it after the apology, that shows character-
Cheers
princeword 1 year ago
haha :D:D nicely done iman! owned!
DerGolfer 1 year ago
That's why you go to B&H bro. lol. of course they just gave us the wrong memory disk and my friend had already lost the receipt but the camera is easy and great.
Good Luck mayne
itsranton 1 year ago
You tell 'em Iman!! Glad everything got sorted out eventually haha
schollystuff 1 year ago
I would sew him anyways lol! I'd take his ass to court :L
CatieTime 1 year ago
Oh Snap ! Iman is on fire baby !
PacmanNobre 1 year ago
I don't blame you one bit. I wouldn't have lasted an hour on the phone. Your a better man than me cuz that would have come to a head 15 minutes into the whole thing. I have had some nasty battles over the years with Customer Service Reps. Iman, I give you Prop's for outlasting Customer Service.
,
ProChat1 1 year ago
i think shay carl has that same camera too ! I cant beleve he called u an ass hole, what sort of person would say that! apology or not i would of took it further and made sure he got sorted out, even if u didnt want him to lose his job, with him apologising he would of prob got at least a stern warning, i bet ud of got the camera for free (aha)i still cant believe it, im mad for u! lol
callaboo 1 year ago
lol wow customer service is crzy that was wrong what he said and did you know you just always have watch your back on those things im going the same thing myself.... but great control on the phone man
SexyKane26 1 year ago
Id still drop him in it, you spent alot and was not asking much at all.
Ok he apologised but the calls are supposedly recorded for training purposes he probally still get sacked anyway, what goes around comes back around again!!
Donna2407 1 year ago
He likely treats all customers like that. I wouldn't let him go so easy.
HKChigger 1 year ago
nice of him to call you back !!
slqk2 1 year ago
I could never be a salesperson because the ones that are the most successful are the ones that are the most aggressive. I could never talk to people like that. I pride myself though that every job I have had I have treated the customer with respect. My last full time job I had several people tell me I was the best person they talked to in the company because I was patient with them and didn't push them off the phone. I especially couldn't be a bill collector that job is the worst.
Goobian 1 year ago
what online store was this? can you tell us!? please!!!!! im so crurious lol
VahidYasi 1 year ago
LOL lisa. such a champ.
they only called back coz they knew u were gonna report them.
Secksyouwalchocolate 1 year ago
I get soooo mad this customer support !! so frustrating when they dont know what your on about lol
ScMc17 1 year ago
well during the conversation of the phone call, you can see it getting heated.... voice were being raised and getting loud, and all it took was ONE more button to be pushed, trust me, customer service is the worse JOB to have, but heated conversation happen, the customer isn't happy, the customer isn't satisfied and it just becomes a bad aura to begin with... lol @ going ghetto on him
WreckaNice 1 year ago
He never would have apologized if you didnt say that you had him on camera!
s103adidas 1 year ago 2
hey you should have went in. THEY DESERVE THAT> you are a very good person
blackhearts2cent 1 year ago
they record phone calls for that kinda shit... sorry doesnt cut it... if ur gonna be hired to help people and make shit right... calling out names and then saying sorry doesnt make it right.. if ur gonna lose ur temper that easy, customer service is not for you.. get some anger management... then redecide your career choice.. i am done spamming with my blabber lool
iamtheonlydork 1 year ago
dude if someone dares calls me a bitch that works for a company... they wont live it down till they get what they deserve
iamtheonlydork 1 year ago
customer service people= pussies... if they know what they are gonna deal with whether it be compliants or not.... the calling a person a name line... should NEVER be crossed... and yeah even though he said sorry.. that should have NEVER happened... that guy has to realize he fucked up, the company fucked up... he should be out of a job regardless.. why are u (alphacat) an asshole for something they fucked up on??.
iamtheonlydork 1 year ago
I just got the same exact cam (Canon Vixia HFS11) from B&H in NYC. Pretty cool but my PC editing system doesn't take the .MTS files. Hopefully, the new MacBook Pro, which I just got and am just learning how to use, will be able to take them directly. Looking forward to seeing your new vids!
JohnBasedow1 1 year ago
wow that phone call was outa control :|
ButterFlo 1 year ago
Well you are a gentleman. I probably would still have complained and given the name of the company to avoid this happening to someone else. Are you still out of a camera after all this? You really should get the camera for free. I mean .... an apology is nice but the real principle is in the fact this company is def. a rip off.
deeny212 1 year ago
get him fired
Rushx415 1 year ago 12
Customers buy and help to keep him employed and he not only gave you a hard time but also called you an asshole? I would give it all I got and use every power I had to give him a day he'll never forget, including the company he works for. Damn, you had to be merciful.
By the way, I was next in line for employment and my unemployment benefits just ran out.
VCMates 1 year ago
That was nice off him to call back. He sounded like he was upset with himself. I'm glad you accepted him apology. :) That was big of you. I can tell you were pissed, that kind of stuff is aggravating. Can't wait for more videos.
OTHVMfan648 1 year ago
It did take a big man to call back and apologize, and an equally big man to accept the apology :-D!! Well done!! Sorry you had to go through the trouble though. I do think you should out the company though so others don't have to go through the bad experience?!? :-D, Keep being awesome guys!! Love the videos!
steamedguy 1 year ago
Big of you to accept his apology, but it would be even bigger if he had apologized because he was actually sorry and knew what he did was wrong, and THAT motivated his apology, rather than it being the fact that you (rightfully) threatened his job.
My only concern is that others will do business with them, and after being fed up with getting the runaround, end up with the same, or another hostile employee.
PantlessSuperstar83 1 year ago
Him calling back to apologize is twice as shocking as him calling you an asshole! LOL
InThisHeaven 1 year ago 9
iman keep cool man the customer service guy was real stupid. never expected alpha to be so mad for real i thought the title was another spoof or joke
nodoubtuhhuh 1 year ago
At least, he apologized. He did something awfully wrong, but he called and apologized. But you're amazing Iman, you did well. :)
amiro1989 1 year ago
bahaha youu scared the crap outta that dude!(: BEAST:D