Will customer service fall victim to the downturn?

[Balticmania]

Of course costs will fall if you force everything to be done on the internet! Look at jobcentres!

[Balticmania]

By forcing people to buy expensive laptops and broadband connectivity, of course, everything's going to be cheaper! Even the jobcentres are doing this!

[ovorocadili]

Always great to hear Rory Sutherland's views