Thanks :) It's still being worked on. Yes, one step motor needed to be replaced, and the tech thinks this is the second step motor needing to be replaced. So, it will have had both replaced once he's done. I hope that will take care of it. He said he's seen this too, and that there was a batch of bad step motors, as you said. The Viking company wouldn't honor the warranty, so I couldn't get it fixed here, but the original seller is going to. He's a retired Viking dealer. I had to ship it there.
Elizabeth did you get your machine fixed. I suspect this is a motor flaw. I have seen this before in our shop. It will be a warranty repair as there was a batch of bad motors. When this is replaced your problem should be cured.
Thanks :) It's still being worked on. Yes, one step motor needed to be replaced, and the tech thinks this is the second step motor needing to be replaced. So, it will have had both replaced once he's done. I hope that will take care of it. He said he's seen this too, and that there was a batch of bad step motors, as you said. The Viking company wouldn't honor the warranty, so I couldn't get it fixed here, but the original seller is going to. He's a retired Viking dealer. I had to ship it there.
elizabethruffing 1 year ago
Elizabeth did you get your machine fixed. I suspect this is a motor flaw. I have seen this before in our shop. It will be a warranty repair as there was a batch of bad motors. When this is replaced your problem should be cured.
Keep on sewing.
electricdrjoe 1 year ago
did you get it fixed?
dannie1uk 1 year ago