Knucklehead employees can sink a business. It can take years, but once a dealership is branded in the community as "scumbags", it's over. Thankfully, a YouTube video finally woke up this dealer principal to the activities under his own roof.
Ya know, this wasn't a bad way to handle it. Well done.
I've found that the quality of a company is not determined by what happens when all goes well, but what is done when the shit hits the fan. He done pretty good.
I'm really glad Mark Hampton made this response!!! Now Jason Leonard...Get over it!!! You're not the only one in this world that's had stuff stolen from them.
Respect to Hampton! Well done, I say. This is a 21st Century case study in how a retailer handles an embarrassing situation. Corporate America, take note.
I respect this man's honesty with dealing with this. Let's face it - things like this happen, and no amount of management or policies can prevent it. Handling it like a mature adult - apologizing and adjusting - it exactly what he should do. I would have no problem doing business with him.
Mark - it's cool that you don't contest the unfortunate happenings here. But why not follow up and do something cool with it? Invite Jason to help rig another few vehicles with cameras, without your staff knowing which.
Train your staff to go above and beyond with some simple cleaning, thank-you chocolates or a dealership mug in the cup holder, paper on the seat before entering the vehicle... anything that makes Hampton stand out. Then capture that and show how far you've come.
This reminds me of The Office episode "Product Recall" where Micheal scott is like "Newsweek picks it up than CNN does a story about than YOUTUBE!" and now Apology video
I think this guy did the right thing and handled the situation admirably. Nobody likes or trusts car dealers but I think his apology was genuine. At least he didnt try to cover anything up and got rid of the thieves
I think the owner did the right thing by addressing this publicly. After an incident like this and his public acknowledgment of it, I wouldn't have a problem shopping there (as it's likely everyone will be on their best behavior now).
This is how an owner should handle employees like that. The language in the statement was accurate and fair. Just because it was free of angry rhetoric doesn't mean it is not genuine.
I'm glad to see that the dealer took strong action when it was brought to his attention. I've been the victim of crappy dealers and shady practices, so it's good to see someone who actually responded (even if it did take it being posted to the 'net.)
As initally seeing the incident as a black eye to the dealership. I'm glad to see the owner (if im not mistaken) made the situation right by firing the thiefs involved and properly making amends to the customer. Wish I'd see more owners do this.
Knucklehead employees can sink a business. It can take years, but once a dealership is branded in the community as "scumbags", it's over. Thankfully, a YouTube video finally woke up this dealer principal to the activities under his own roof.
johnnycanada 2 years ago
Well played Mr. Hampton
TheAndyfist 2 years ago
Ya know, this wasn't a bad way to handle it. Well done.
I've found that the quality of a company is not determined by what happens when all goes well, but what is done when the shit hits the fan. He done pretty good.
driftwolf 2 years ago
Three bad apples? Sounds systemic.
rodstevensjr 2 years ago
great response by Mr. Hampton
jburnskie 2 years ago
That's the way to handle a potentially disastrous situation. Nice one!
wilshb 2 years ago
Spend years building up a motor business and this is how your trusted employees can smash it down in 2 minutes
fragnasty54 2 years ago
its nice to know that there are some decent auto dealers out there. i had a HORRIBLE experience with VW, they ripped us off totally!
good call Mr. Hampton! kudos to u.
MoonFlowerPixieDust 2 years ago 3
Great response. Just another way dealerships are leveraging the power of online video!
DTFerrara 2 years ago 2
respect thank you
chromebomb 2 years ago
Good job sir. Integrity and honesty.
mattszeto 2 years ago 4
Good job, Mr. Hampton. Shit happens.. You did good..
Sal C.
Collaziano 2 years ago 3
your gonna be mr. hamtons employee of the month sal
NYNY173 2 years ago
Ahh.. Why did ya pick me? :p
Collaziano 2 years ago
Mark Hampton done good.
Stuff happens, you take care of it, and you move on.
MamoDad 2 years ago 4
Thats what you get for buying a jap truck.
bigbad1000do7a 2 years ago
I'm really glad Mark Hampton made this response!!! Now Jason Leonard...Get over it!!! You're not the only one in this world that's had stuff stolen from them.
bridge12696 2 years ago
Good on your, Sir.
qwp0983 2 years ago 3
Smart move on this dealership!
windnsea03 2 years ago 2
Everybody makes mistakes, what separates people is how they handle them.
su007 2 years ago 6
I think this is a great response from the dealer. If I lived closer I'd be a customer at Hampton Toyota.
s2kmingster 2 years ago 8
Respect to Hampton! Well done, I say. This is a 21st Century case study in how a retailer handles an embarrassing situation. Corporate America, take note.
potatotruck 2 years ago 9
I respect this man's honesty with dealing with this. Let's face it - things like this happen, and no amount of management or policies can prevent it. Handling it like a mature adult - apologizing and adjusting - it exactly what he should do. I would have no problem doing business with him.
d1skreet 2 years ago 8
Download this movie free in hd quality at usgame. org
mecaeleconics 2 years ago
man, I would have exploded on the spot if I saw a vid of a mechanic stealing out of my car.
note to self: only leave "ass-pennies" in the car.
100eyes 2 years ago 8
Mark - it's cool that you don't contest the unfortunate happenings here. But why not follow up and do something cool with it? Invite Jason to help rig another few vehicles with cameras, without your staff knowing which.
Train your staff to go above and beyond with some simple cleaning, thank-you chocolates or a dealership mug in the cup holder, paper on the seat before entering the vehicle... anything that makes Hampton stand out. Then capture that and show how far you've come.
brianmcgroarty 2 years ago 4
LISTEN!!!!
the day you bring back the Toyota Supra I'll forgive you with anything, even murder
flawns 2 years ago
This reminds me of The Office episode "Product Recall" where Micheal scott is like "Newsweek picks it up than CNN does a story about than YOUTUBE!" and now Apology video
...DEAD ON! haha
kltxjunk 2 years ago
just the usual damage control from the bad publicity
baernost 2 years ago
all these comment below me are paid employee's of this guy.
NYNY173 2 years ago
You are wrong. I have my own free mind. I'm a 19 year old living in Illinois. Take your ignorant comment somewhere else.
xDRZLx 2 years ago
I think this guy did the right thing and handled the situation admirably. Nobody likes or trusts car dealers but I think his apology was genuine. At least he didnt try to cover anything up and got rid of the thieves
chrism5james 2 years ago 3
I think the owner did the right thing by addressing this publicly. After an incident like this and his public acknowledgment of it, I wouldn't have a problem shopping there (as it's likely everyone will be on their best behavior now).
Cerberus31337 2 years ago 2
This is how an owner should handle employees like that. The language in the statement was accurate and fair. Just because it was free of angry rhetoric doesn't mean it is not genuine.
NixonIn2008 2 years ago
I'm glad to see that the dealer took strong action when it was brought to his attention. I've been the victim of crappy dealers and shady practices, so it's good to see someone who actually responded (even if it did take it being posted to the 'net.)
ivanthemute 2 years ago
Why was this 1 *'d? While I wouldn't say that this makes up for the theft/snooping, but I think that this upfront and honest response is respectable.
weggles 2 years ago
As initally seeing the incident as a black eye to the dealership. I'm glad to see the owner (if im not mistaken) made the situation right by firing the thiefs involved and properly making amends to the customer. Wish I'd see more owners do this.
xDRZLx 2 years ago
Comment removed
cutterkates 2 years ago