@justinjade What do you have against goats? Nevermind...I'll remove my comment. I have talked to dell over the phone about similar problems and the experience really sucked. Also make your bed
Buy the expensive warrenty plan and u get US tech support. I did with my XPS M1210 and they came to my house. Replaced the screen (which was NOT the issue) tech called suport told them my screen was not the issue...he said i was pissed (i wasnt i was like ohh well...mehh) and they sent him back 2days later with the motherboard (gpu was fried on mine).....and a bezel, and a back panel for the screen. Sooo i got an all new chassis and a new screen and motherboard. For free.
you deserve all the shit you got for being dumb enough to pay triple for an Alienware, dude, with that monety you spent you could have got a FASTER computer with three monitors AND still have beer money. Plus it would look better (with the right case) and building computer is super fun and easy. But to each their own, some people like to buy good products and some of us like to overpay for inferior Dells, I mean Alienware.
Thanks for video dude. I was going to order Alienware M17x but after watching your video I will definitely buy Asus G73. I think Alienware is piece of junk after watching many complaint about it. If you cannot use your laptop sell it and buy Asus G73 or Toshiba Qosmio X505. They are better than Alienware
Everything you have just said applies to all those fancy expensive brands. I have had a similar experience with Skullcandy heaphones as well. After a while they either just hang up, never send you a replacement product or keep your money. I REALLY wanted to buy an Alienware laptop but after doing some research it seems that nobody is happy with the customer service.
My apologies for these problems you are having and the poor experience you've. I wish that you would have sent this video to me earlier. Can you send me your contact information and system service tag number? That way I can look into this and get you helped out. We want our customers to be happy with our products and services. Sorry again for your problems, we'll try to set things right.
Hey Guys i have the same issue there fucking ass holes!! what ever you say they dont want to here IT)!... A video of my issues will be up tonight! take a look thanks!
My problem with this blog is that you are leaving out most of the story. You didn't start from the beginning. How long did you own it before problems started, what was the issue, and did you stop making payments on the laptop. I own an M15x R2 and an M17x R2 and both are perfectly fine. The small problem I did have with them was cleared up within days with no problems. They were very helpful.
I own the MX 15 - 5 months out it got video issues. 3 months, all my rollover minutes later , one ship back to Dell/Texas ( returned to me damaged by them) & one home visit ( tech left my chasis with gaps & lid cracks & makes poping sounds) I can now say I wasted $2,400.00 on Junk. Buy IBuypower, MTech or Sager but Dell/Alienware should get out of the pc business - read My3cents/Consumercomplaints or BBB -- y'all been warned
Okay I personally own an Alienware M17x, with which I type this message on now, and A: It is the best computer I have ever used in my life. B: They have had the best tech support I have ever used before. C: They did not call you an ass hole, I do not buy that at all. D: You ARE an ass hole though, i will say it for us all. Alienware is an amazing brand and have had wonderful support from them. This video you have made is completely useless and a bad attempt at a rant.
@Raikkonen43 You claim you are not a alienware fanboy but 90% of your comments are flaming people who have problems with them. I just have a question how long have you been on their payroll?
@justinjade Oh would you mean 90% of this single comment? Anyways. And the people complaining that have had problem with them are flaming about Alienware due to some bad luck. I have stated nothing but fact, mine works great and I have had great tech support. End of story.
@Raikkonen43 Hey dude do u know how hard it is to find out what you said on other comment boards???? Obviously not b4 I make a comment like my previous one I look up the person's page and look at their previous comments. I don't care what you think about me but you didn't answer the question HOW LONG HAVE YOU BEEN ON ALIENWARE'S PAYROLL?
@justinjade I just realized that I never responded to this. I like how you sit there and call me a flamer, and then do what all flamers do when someone disputes a video like this: "how long have you been on their payroll?!?!?" In the three months since I commented on this, my M17x has had a total of zero issues. So again, your luck does not constitute downing an entire brand, especially since you leave out a great deal of the story.
@Raikkonen43 just forget about this guy, hes either blind of potential problems with alienware cuz he enjoyed his, or may even be working for them spreading bullshit... anyway thanks for the vid
@DeathForSk8 Nice, because anyone who supports something they own is clearly "on the payroll!" That is all anyone who responds to a supporter says. Fuck off bro. Mine is still running smooth as ever, that's a statement of fact, not an advertisement. So go fuck yourself, and come up with a better rebuttal than "how long you been working for them?!"
call them again then recored it file a law suit and done youll probly not win but atleast ppl will hear about it and stop buying im 11 i got 500$ i was gonna save for a alien ware but thanks!! im not ill get a plain laptop and custom it my self thanks so much
lol this video is funny alienware dont want to help fat ppl.... sucks for you bro but when i got my alienware it worked like a bell spent 5k on it and am 19 so stop bitching man up your 27 year old... GET WITH THE PROGRAM HERE
Hmm, i gotta say Dell has every right to refuse service to you, and the way your dealing with people comments, means you might not have thought about this through as well as you think. Now from what your saying in the Vid, is that your warranty ran out, if this is the case then all Dell can say is, we can't help you, and if your response is rude then in all rights they can hang up, I'm not saying you wrong but, Wareanty= Help, no Warranty = none, how the world works.
@pillenata I assume you're talking about 720sephiroth well if someone wants to start a comment with several insults they can expect both barrels back in their face. Now here is the problem with your comment the calls were not rude until Dell Tech Support started demanding money after running the clock out for 2 months. If they had given help when I called 2 months before the warranty ran out there would be no problem but instead they put me on hold until we got disconnected hence the problem.
@justinjade So all in all... Did you end up getting it fixed/replaced ?? If not... What are you running now... And i do apologise for my "outburst" there mate... Just i have recently purchase an M17X which i am typing this comment from... It's never done ANYTHING wrong. Its actually quite a beautiful machine.
@720Sephiroth It's ok we all have bad days the fact is it is still a doorstop and now im using a E-Machines computer my job requires I have a comp so better a p.o.s. then being fired. My M17 failed about 10 months after receiving it. I hope you have a better experience then I did.
Dude do something else if that isn't working if you call them over and over I'm sure it's not going to help 2nd you are a idiot that needs to get braces, a decent haircut contacts, a life maybe somewhere mixed in there, a girlfriend and just streight up try not to be so damn stupid k? Thanks
Your hair cut pissed me off to no end... And you should get contacts so your face doesnt look so fat while your wearing those weird glasses. Also... Just a thought, Have a shave? and also... Maybe write down what your going to say before you attemp to complain about a multi-million dollar company that has for many years designed and built some of the fastest gaming laptops & desktops in the world. Your an idiot...
@720Sephiroth well maybe with all the fire u spit we should look at you... well since we cant go back in time giving your parents this pamphlet on abortion that's out, lack of creativity in your handle suggests a lack of IQ so i guess arguing with you is out of the question... In this 64bit world you're a 2bit loser and while you process that go play with you're sister you inbred asshole
@Pr0gr4m Well I don't know about Ideal but let me sum it up this way I discovered my Computer has a unadvertised mode... DOORSTOP MODE!!! Now we can add that to the PAPERWEIGHT MODE and we got one versatile P.O.S.! Unfortunately The Warranty expires 1yr from the ship date not when you receve the comp good luck my friend you're gonna need it.
Can't you just format the PC? Frankly mate, Alienware makes beautiful PCs with ferocious hardware to boot, so no matter how many customers aren't return customers, Alienware still made 1-2.5k out of that one customer alone. Plus the money made from that customer calling customer support for hour after hour. Ontop of that, no matter how much complaining is done, there will always be many people willing to buy from Alienware.
i guess they have good systems and stuff but if you do buy one you just gotta pray for it to not break cause tech support sucks ive heard from you and alot of reviews on the internet
Comment removed
darrylsh 3 days ago
@darrylsh and judging by the way you post you have a diet consisting of billy goats.
justinjade 3 days ago
@justinjade What do you have against goats? Nevermind...I'll remove my comment. I have talked to dell over the phone about similar problems and the experience really sucked. Also make your bed
darrylsh 2 days ago
Build your own computer...problem solved
Bey0ndKha0s1825 1 month ago
Buy the expensive warrenty plan and u get US tech support. I did with my XPS M1210 and they came to my house. Replaced the screen (which was NOT the issue) tech called suport told them my screen was not the issue...he said i was pissed (i wasnt i was like ohh well...mehh) and they sent him back 2days later with the motherboard (gpu was fried on mine).....and a bezel, and a back panel for the screen. Sooo i got an all new chassis and a new screen and motherboard. For free.
I5ZQ8 2 months ago
This has been flagged as spam show
you deserve all the shit you got for being dumb enough to pay triple for an Alienware, dude, with that monety you spent you could have got a FASTER computer with three monitors AND still have beer money. Plus it would look better (with the right case) and building computer is super fun and easy. But to each their own, some people like to buy good products and some of us like to overpay for inferior Dells, I mean Alienware.
jimmysp4des 2 months ago
I bet hes recording on his alienware...LOL
hurleysk8ter12 2 months ago
That's the way to handle it.
BladeOfTheEast27 4 months ago
dude fuck Alienware, go over to newegg and build a powerfull gaming PC for a low price, Alienware should go ripp somwhere else people honestly.
lPrintulNoptii 7 months ago
your a fuckin bitch
mr666devildriver 8 months ago
This has been flagged as spam show
Are you fucking stupid?
pcnerdx 8 months ago
Thanks for video dude. I was going to order Alienware M17x but after watching your video I will definitely buy Asus G73. I think Alienware is piece of junk after watching many complaint about it. If you cannot use your laptop sell it and buy Asus G73 or Toshiba Qosmio X505. They are better than Alienware
Heinekenpvd 8 months ago
Everything you have just said applies to all those fancy expensive brands. I have had a similar experience with Skullcandy heaphones as well. After a while they either just hang up, never send you a replacement product or keep your money. I REALLY wanted to buy an Alienware laptop but after doing some research it seems that nobody is happy with the customer service.
nielsboex 8 months ago
buy a pistol and go to their office, then say where the fuck is chuck? and shoo that motherfucke rin the head
1994joris 9 months ago
My apologies for these problems you are having and the poor experience you've. I wish that you would have sent this video to me earlier. Can you send me your contact information and system service tag number? That way I can look into this and get you helped out. We want our customers to be happy with our products and services. Sorry again for your problems, we'll try to set things right.
DellVlog 11 months ago
Dude post your video on dell's channel here on Youtube, DellVlog that's their username,lol
icudnotask4m0re 11 months ago
@icudnotask4m0re Thanx for the tip! I didn't know about their sites here :-( oh well See you around the web!
justinjade 11 months ago
Hey Guys i have the same issue there fucking ass holes!! what ever you say they dont want to here IT)!... A video of my issues will be up tonight! take a look thanks!
MultiJosh2k9 11 months ago
My problem with this blog is that you are leaving out most of the story. You didn't start from the beginning. How long did you own it before problems started, what was the issue, and did you stop making payments on the laptop. I own an M15x R2 and an M17x R2 and both are perfectly fine. The small problem I did have with them was cleared up within days with no problems. They were very helpful.
ManCaveTechReview 1 year ago
I own the MX 15 - 5 months out it got video issues. 3 months, all my rollover minutes later , one ship back to Dell/Texas ( returned to me damaged by them) & one home visit ( tech left my chasis with gaps & lid cracks & makes poping sounds) I can now say I wasted $2,400.00 on Junk. Buy IBuypower, MTech or Sager but Dell/Alienware should get out of the pc business - read My3cents/Consumercomplaints or BBB -- y'all been warned
trucxrule 1 year ago
Okay I personally own an Alienware M17x, with which I type this message on now, and A: It is the best computer I have ever used in my life. B: They have had the best tech support I have ever used before. C: They did not call you an ass hole, I do not buy that at all. D: You ARE an ass hole though, i will say it for us all. Alienware is an amazing brand and have had wonderful support from them. This video you have made is completely useless and a bad attempt at a rant.
Raikkonen43 1 year ago
@Raikkonen43 You claim you are not a alienware fanboy but 90% of your comments are flaming people who have problems with them. I just have a question how long have you been on their payroll?
justinjade 1 year ago
@justinjade Oh would you mean 90% of this single comment? Anyways. And the people complaining that have had problem with them are flaming about Alienware due to some bad luck. I have stated nothing but fact, mine works great and I have had great tech support. End of story.
Raikkonen43 1 year ago
@Raikkonen43 Hey dude do u know how hard it is to find out what you said on other comment boards???? Obviously not b4 I make a comment like my previous one I look up the person's page and look at their previous comments. I don't care what you think about me but you didn't answer the question HOW LONG HAVE YOU BEEN ON ALIENWARE'S PAYROLL?
justinjade 1 year ago
@justinjade Uhm, never?
Raikkonen43 1 year ago
@justinjade why do you say the same thing 2 times???? idiot alien ware is one of the BEST you should learn how to keep pc's from overheating noob....
tcurtis169 10 months ago
@justinjade oh and also one more thing..... you sound like you are going to CRY...
tcurtis169 10 months ago
@justinjade I just realized that I never responded to this. I like how you sit there and call me a flamer, and then do what all flamers do when someone disputes a video like this: "how long have you been on their payroll?!?!?" In the three months since I commented on this, my M17x has had a total of zero issues. So again, your luck does not constitute downing an entire brand, especially since you leave out a great deal of the story.
Raikkonen43 9 months ago
@Raikkonen43 just forget about this guy, hes either blind of potential problems with alienware cuz he enjoyed his, or may even be working for them spreading bullshit... anyway thanks for the vid
DeathForSk8 9 months ago
Comment removed
Raikkonen43 9 months ago
@DeathForSk8 Nice, because anyone who supports something they own is clearly "on the payroll!" That is all anyone who responds to a supporter says. Fuck off bro. Mine is still running smooth as ever, that's a statement of fact, not an advertisement. So go fuck yourself, and come up with a better rebuttal than "how long you been working for them?!"
Raikkonen43 9 months ago
i have a gr8 feeling watching this
annlikescats 1 year ago
call them again then recored it file a law suit and done youll probly not win but atleast ppl will hear about it and stop buying im 11 i got 500$ i was gonna save for a alien ware but thanks!! im not ill get a plain laptop and custom it my self thanks so much
lex4showakalex411 1 year ago
lol this video is funny alienware dont want to help fat ppl.... sucks for you bro but when i got my alienware it worked like a bell spent 5k on it and am 19 so stop bitching man up your 27 year old... GET WITH THE PROGRAM HERE
MrPhitty 1 year ago
it literally sounds like you're about to cry xD
But i feel ya....sounds like quite a crappy situation :P
clunny77 1 year ago
it literally sounds like you're about to cry xD
clunny77 1 year ago
alienware sucks motherfucking shit
2badimcool 1 year ago
This has been flagged as spam show
...Build your own computer I saved 1500 dollars...
mit871chell 1 year ago
Hmm, i gotta say Dell has every right to refuse service to you, and the way your dealing with people comments, means you might not have thought about this through as well as you think. Now from what your saying in the Vid, is that your warranty ran out, if this is the case then all Dell can say is, we can't help you, and if your response is rude then in all rights they can hang up, I'm not saying you wrong but, Wareanty= Help, no Warranty = none, how the world works.
pillenata 1 year ago
@pillenata I assume you're talking about 720sephiroth well if someone wants to start a comment with several insults they can expect both barrels back in their face. Now here is the problem with your comment the calls were not rude until Dell Tech Support started demanding money after running the clock out for 2 months. If they had given help when I called 2 months before the warranty ran out there would be no problem but instead they put me on hold until we got disconnected hence the problem.
justinjade 1 year ago
and the calls continued every day until the warranty ran out. all calls were polite, all calls were put on hold, all calls got disconnected.
justinjade 1 year ago
@justinjade So all in all... Did you end up getting it fixed/replaced ?? If not... What are you running now... And i do apologise for my "outburst" there mate... Just i have recently purchase an M17X which i am typing this comment from... It's never done ANYTHING wrong. Its actually quite a beautiful machine.
720Sephiroth 1 year ago
@720Sephiroth It's ok we all have bad days the fact is it is still a doorstop and now im using a E-Machines computer my job requires I have a comp so better a p.o.s. then being fired. My M17 failed about 10 months after receiving it. I hope you have a better experience then I did.
justinjade 1 year ago
Dude do something else if that isn't working if you call them over and over I'm sure it's not going to help 2nd you are a idiot that needs to get braces, a decent haircut contacts, a life maybe somewhere mixed in there, a girlfriend and just streight up try not to be so damn stupid k? Thanks
SuperPopularman 1 year ago
Your hair cut pissed me off to no end... And you should get contacts so your face doesnt look so fat while your wearing those weird glasses. Also... Just a thought, Have a shave? and also... Maybe write down what your going to say before you attemp to complain about a multi-million dollar company that has for many years designed and built some of the fastest gaming laptops & desktops in the world. Your an idiot...
720Sephiroth 1 year ago
@720Sephiroth well maybe with all the fire u spit we should look at you... well since we cant go back in time giving your parents this pamphlet on abortion that's out, lack of creativity in your handle suggests a lack of IQ so i guess arguing with you is out of the question... In this 64bit world you're a 2bit loser and while you process that go play with you're sister you inbred asshole
justinjade 1 year ago
1 alienwares tech support is hosted by dell thats why it sux 2 alienware assume u know atlest alil bout there pcs when u by them
AwwC00L 1 year ago
i got mine in like 7 days or 8 days something like that they told me it was gonna take 2 weeks!
iate1unicorn 1 year ago
Damn bro, that sucks. :(
Alkaligned 1 year ago
It's not their tech support, it's dells faggot ass dell tech support.
TheArmenianArmo 1 year ago
I just bought a Alienware aurora.
payed trough Ideal ( Holland )
but the money is still in my account.
been for 2 days now.
hope they received my order.
so i can get my alienware soon.
i also hope i have no problems with it.
how did it turn out for you Justinjade?
Pr0gr4m 1 year ago
@Pr0gr4m Well I don't know about Ideal but let me sum it up this way I discovered my Computer has a unadvertised mode... DOORSTOP MODE!!! Now we can add that to the PAPERWEIGHT MODE and we got one versatile P.O.S.! Unfortunately The Warranty expires 1yr from the ship date not when you receve the comp good luck my friend you're gonna need it.
justinjade 1 year ago
they'll never take your letter or your problem along 1000+ people
Lawsuit is possible, but get a Good Lawyer.
t3rr411 2 years ago
Can't you just format the PC? Frankly mate, Alienware makes beautiful PCs with ferocious hardware to boot, so no matter how many customers aren't return customers, Alienware still made 1-2.5k out of that one customer alone. Plus the money made from that customer calling customer support for hour after hour. Ontop of that, no matter how much complaining is done, there will always be many people willing to buy from Alienware.
Terrr05 2 years ago
i guess they have good systems and stuff but if you do buy one you just gotta pray for it to not break cause tech support sucks ive heard from you and alot of reviews on the internet
nictherocker 2 years ago