Professional Phone Etiquette : Phone Etiquette for Answering Calls

[ilikepieandthings]

IT'S TRACY

[ankushwagh741]

it was nice

[ankushwagh741]

it was nice

[TiredofRudePeople]

Thank you for this video; there are many businesses that should have their customer service people watch this!! Common sense has gone out the window and you did a very good explaining how and why you should answer a business phone the way you have!

[ZeeJeff]

A smile...in my voice?

[hssmith30]

Excellent. I just told my receptionist this today. We need to train our staff just like this! GREAT

[thepickletrain]

this is genius!

[zina20002]

discoverislam com 

[dind3d]

UR COSTUMER IS GONNA BE LIKE LOLOLOLOLLOOLOLOLOLOLLOLOLOLOL­LO

[freemind4ever]

answer a phone, whats next wipe your ass hole 101

[TiredofRudePeople]

@freemind4ever You should be banned from commenting on YouTube!

[mrdipallins]

ok. thanks tracy. will do. thanks for teaching me how to answer the phone. that was terrifying

[wendighoul]

One point I would add is that if you are answering a business phone line, you should ALWAYS say the name of the company. As part of my job I have to call many small companies, often 1-person operations, and when the just answer "hello" I often wonder if I dialed incorrectly, and I have to ask "is this company X?"

[sandrajeantaylor]

excellent advice also bear in mind that when you smile you relax certain muscles allowing you to sound better. many good call centers teach their employees this.

[68NYC]

Can someone send this to Walmart- [CLICK...]

Just kidding...

Thanks for posting-

[bwpbruce]

Well, it's good advice, except for the HELLO at the end part. The HELLO should come at the beginning. If it comes at the end, it seems rude.