I finally managed to get an Iliad, what a mistake! After less than 6 months, my Iliad began to fail. It will jump 15 to 20 pages at a time, no longer connect to my PC and the battery life is down to 5 hours from 15 hours.
iRex is stonewalling me about the repairs and ignores my repeated questions. Never buy anything from iRex.
You apparently cannot comprehend what you read. A person of normal intelligence would understand that this is the way I have of putting pressure on iRex to do only what they promised. FYI, it did work.
For you arrogant people that think this is spam, it is the only way I had of getting iRex to react and respond to my problem. If they had done what they had promised in their warranty and advertising, none of this would have been necessary.
As it is, iy worked and the problem, after months of efforts looks like it will be resolved soon.
What you think is name-calling is a simple statement of observed fact. He DID tell me I was not to post, and he DID ignore my reasons. That does seem to be a bit arrogant, doesn't it?
As for the "little twerp" part, I actually have no idea of his size. The "little" refers to mental capacity. Sorry for the misunderstanding. I should have been more accurate, my bad.
To be fair, I have to say that iRex HAS promised me a refund. It's been well over a week now and I haven't seen it even though electronic bank transfers take hours at the most. Even so, I have hope that this will happen.
Still, the Iliad is over priced and not at all reliable. There are other, better, cheaper, ebook readers. When Apple releases their iPad in a few weeks, we'll see one that does all ebooks, video, mp3, and more.
I can tell you thtat iRex sometimes has problems with customer support, but usually things get sorted out without having to resort to legal action.
There Support Centre has moved from Germany to the Netherlands, so maybe your ticket got lost in the process? Also. if DHL lost your shipment then you have to contact them since it is their responsibility...
I purchased an Iliad Book Edition from iRex in August of 2008. Due to problems with the delivery company, DHL, I never received the product.
iRex promised me a refund, but has not done so. At this point, I have neither my money nor the Iliad. iRex is totally ignoring me and does not even reply to emails. My only recourse now is legal action.
If you are thinking about purchasing from iRex, you should know that this company no regard for customers after they have your money.
I got it as a review sample from stareread dot com
You can buy them there directly or via eread dot co dot nz
i'd recommend waiting a little longer however, since they still have not released a new firmware and the current one is pretty buggy, especially when it comes to text-formatting.
I finally managed to get an Iliad, what a mistake! After less than 6 months, my Iliad began to fail. It will jump 15 to 20 pages at a time, no longer connect to my PC and the battery life is down to 5 hours from 15 hours.
iRex is stonewalling me about the repairs and ignores my repeated questions. Never buy anything from iRex.
Fait2 2 years ago
This has been flagged as spam show
You seem to spam this comment on every page you can find. I have thumbs-downed it accordingly. Nobody loves duplicate info.
trejkaz 2 years ago
You apparently cannot comprehend what you read. A person of normal intelligence would understand that this is the way I have of putting pressure on iRex to do only what they promised. FYI, it did work.
Fait2 2 years ago
For you arrogant people that think this is spam, it is the only way I had of getting iRex to react and respond to my problem. If they had done what they had promised in their warranty and advertising, none of this would have been necessary.
As it is, iy worked and the problem, after months of efforts looks like it will be resolved soon.
Fait2 2 years ago
Thanks for crapping up the rest of the Internet just because you personally had a problem.
trejkaz 2 years ago
Oh yeah, posting a message on fewer than a dozen places "crapped up the rest of the internet" You idiot, don't read them if you don't like it.
Who do you think you are telling anyone what to do? I know, an arrogant little twerp that thinks he's a net nazi.
Fait2 2 years ago
Sorry, no excuse makes spamming okay in my eyes. Not even name calling (that's supposed to be an argument?)
trejkaz 2 years ago
What you think is name-calling is actually a simple statement of observed facts.
Also, what you think is spamming is only your opinion. Has anyone anywhere ever indicated they care what you think?
Fait2 2 years ago
What you think is name-calling is a simple statement of observed fact. He DID tell me I was not to post, and he DID ignore my reasons. That does seem to be a bit arrogant, doesn't it?
As for the "little twerp" part, I actually have no idea of his size. The "little" refers to mental capacity. Sorry for the misunderstanding. I should have been more accurate, my bad.
Fait2 2 years ago
Thank you for this criticism.
I will NOT be buying an iRex iLiad, ever!
What a piece of crap!
CHANDSOME 2 years ago
To be fair, I have to say that iRex HAS promised me a refund. It's been well over a week now and I haven't seen it even though electronic bank transfers take hours at the most. Even so, I have hope that this will happen.
Still, the Iliad is over priced and not at all reliable. There are other, better, cheaper, ebook readers. When Apple releases their iPad in a few weeks, we'll see one that does all ebooks, video, mp3, and more.
Fait2 2 years ago
yeah, 'cause apple have never used closed formats for their files...
greatspacegibbon 2 years ago
I can tell you thtat iRex sometimes has problems with customer support, but usually things get sorted out without having to resort to legal action.
There Support Centre has moved from Germany to the Netherlands, so maybe your ticket got lost in the process? Also. if DHL lost your shipment then you have to contact them since it is their responsibility...
I hope you problem get's sorted out quickly...
CommanderROR 3 years ago
This has been flagged as spam show
I purchased an Iliad Book Edition from iRex in August of 2008. Due to problems with the delivery company, DHL, I never received the product.
iRex promised me a refund, but has not done so. At this point, I have neither my money nor the Iliad. iRex is totally ignoring me and does not even reply to emails. My only recourse now is legal action.
If you are thinking about purchasing from iRex, you should know that this company no regard for customers after they have your money.
Fait2 3 years ago
I got it as a review sample from stareread dot com
You can buy them there directly or via eread dot co dot nz
i'd recommend waiting a little longer however, since they still have not released a new firmware and the current one is pretty buggy, especially when it comes to text-formatting.
Visit mobileread for more details.
CommanderROR 4 years ago
Where did you buy the starebook?
STROBdotNET 4 years ago