ITIL - A Simple Explanation

[harb37]

ITIL when implemented effectively can bring lots of value...but implemented not correctly or incompletely will leave your business more unproductive than it was before. I know from experience...

[reddy2113]

Hi this is really nice video, It's very informative.

[ccc6408]

Behavior does take time to modify especially organizational behavior. Good consultants know this and build that aspect into the implementation plans.

[kovalakix]

I'm sure some consult takes a good price on drawing you really über ITIL plans... then you train your staff to work all the through the life cycles and procedures. And when real work starts the workers just revert back to what they been always doing. -Oh this isn't statement against ITIL... but the freaking consults.

[eyebidem]

ITIL in a manner that even C-level understands IT (-;

[amoake]

Short and simple explaination

[ITGovernanceLtd]

I love this - very informative - short, snappy and visually interesting!

[AcceleratedIdeas]

Great video, makes ITIL seem so simple! :)

[KevinSlasHr]

What SOFTware did u use to make this animation ?????????????

Its really nice

[LeadingITSpecialist]

@KevinSlasHr Thanks! We used a company called Say It Visually. Great folks to work with!

[Simplilearn]

@KevinSlasHr , The animation of ITIL is really nice

[mohitl1985]

Speed suitable only for Rappers , Bruce Lee & Rajnikanth ;)

Great content though :) Thanks !

[yourputer]

Wes, I am not affiliated with these folks but I think your off. We use a similar approach when teaching the Foundations class and our pass rate on the exam is much higher than the national average EXIN posts. I am not saying there isn't a better way, but it's affective and it's worked very well for us.

[Blunder1248]

Yep the ITIL way = 10 Managers to 1 staff!

Contractors all the way!!!! LOL

[PriscillaBerry]

Good analogy to understand Itil.

[Metallicafan2910]

Damn... I have an ITIL test at school tomorrow, and I don't know shit about it.

[GreenSLiTran]

Making it too complicated with the whole restaurant example..

[tribalfish17]

wow this is great video... especially for me who is starting to work in IT

[ssu0123456]

Very good video!

[RosanaPauluci]

Very good informations. Thank You!!

[Andybaby]

Of cource the PC police just HAD to make the chef a woman

[ed1795]

TheWes, in CIO roundtables, we've heard that business people sometimes speaks a different language than the IT people and that this makes its hard to sell concepts like ITIL. Some business people don't easily connect to dots to spending on ITIL processes and business value. In other words, we wanted to help bridge IT to the business and this video was merely a means to explain the merits of best practice as represented by ITIL to non IT people. Sorry if our brief treatment of ITIL offended you.

[TheWes1444]

Poor example and does not translate well to IT. Too basic and the metaphor falls a part in several areas. This might work well for a starter course but not for an outsourcing company.

[TheWes1444]

What a waste of money! This does not translate well to IT. This must have been a marketing person that decided to do this because they do not know the IT business. Did someone owe a vendor a favor to do this? Wow reflects poorly on CompuComs quality and knowledge of our industry.

[billp1833]

The metaphor falls apart somewhat when one considers that the IT department is also responsible for the sustained health and wellbeing of the consumers of its services. My Service & Support organization is NOT merely a bunch of "waiters", but also acts as both "dieticians", "personal trainers", and is regularly called upon to perform the Heimlich maneuver! We also relay consumer feedback to the "chefs" about the "food" that is coming out. Other than that, loved the video, and will use it.

[billp1833]

My messaging services engineer made this comment to me: We just need to bend the restaurant metaphor to consider the culinary services provided at high-end nursing homes, hospitals, rehabilitation centers, or dare I say it, corporate cafeterias. Nutrition and sustained long term care can fit well in those scenarios, and in some ways they provide an even better metaphor because many your services can follow either an in-house or outsourcing model (catering).

[Nesirsieh]

@billp1833 I think those models are indicative of older IT - "Here's your IT love it or hate this is what you get." With less control within IT, we need to be more attuned to our clients and the needs of the business. If not, they have many ways to go elsewhere

[Nesirsieh]

@billp1833 Interesting perspective and valid points all of them. When I watched the video, I saw the service desk and waiters as examples of multiple roles that make it all work. From a end-client perspective, these are the people they see most. Hence for an audience that does not know ITIL, they may not understand the change manager or specialist roles that exist throughout IT. Too bad youtube does not have a pop up video where your additional perspectives could be annotated

[ed1795]

billp...thanks for your thoughts and feedback. Your entirely correct that the metaphor only goes so far. ..I can't help but say that restaurants that take their eye off the ball of the consumer experience often fail...ultimately both IT and a restaurant must give service that's enjoyed by their customers. We hope to drill into treatment about the service catalog in an upcoming animated video ...not sure if we'll stick with the restaurant analogy. What else would you like to see us do?

[billp1833]

I would stick with the restaurant analogy, but just add in the extended and important role of the "front of the house" staff.

[harlita]

Actually, this is a great video for someone still in their early stages of ITIL training as well.

It's always helpful to have an applicable analogy, but to have one so perfect is worth the favorite and a 5 star rating.

Thank you so much for uploading this. Well done on the creation and selected analogy.

[LeadingITSpecialist]

@harlita Thanks for your comments and rating! Stay tuned for our next video - Service Catalog.

[sabhishek82]

Excellent video. Hats off to the creator.

[Nesirsieh]

This is a great way to position the value of ITIL to the business. Many executives cringe when they hear the diatribe of alphabet soup that drips from the lips of IT people. I can think of a few hundred business folks that should see this. Love the white board cartoon approach. Thank you CompuCom!

[LeadingITSpecialist]

@Nesirsieh 

Thanks - glad you liked it!