SXSW Talk: Turning angry customers into happy ones with social media

[arvindcool21]

Be true. Be Responsible - well said by this video.

[utollwi]

Great presentation Rob! No doubt Rackspace leads the Internet infrastructure industry in their use of social media.

[james737]

Charging as much as Rackspace do (and I'm a customer), I not surprised this guy has experience with pissed off customers! Interesting talk though.

[building43]

@james737 We have over 100,000 customers. Sure, some of them will be disappointed on some occasions. As far as pricing, we are not the K-Mart of hosting - but we still start at about $11/month, so "expensive" is really dependent on a lot of things. Thanks for the comment.