Added: 3 years ago
From: got2fishmn
Views: 5,696
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  • Hi. your video is very funny. I just started a job in sales in a fashion store, and i greet customers.

    then, i don't know what else to say after the "hi, how are you." when customers come in, i'd walk up and say "hi". then, i don't know what to say to follow up conversation, i don't know how to to build a rapport. then, customers walk around, if they find something they like on their own, they try on and will buy. but my boss says that is not selling.

  • I'd agree with your boss sherry, what you described is order taking. I agree that in a retail situation it can be incredibly difficult to build rapport. Some customers do not want to talk and that should be respected, but most will talk with you if you have something worth talking about. New products, especially in the fashion industry, can be very interesting and valuable to your customers. Try talking about what just came in after you greet your next few customers and monitor the results.

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