DISH TV Customer Service Call

[TaintedMojo]

Basically the agent on the other end of this call did a piss poor job of explaining the bill, which is to be expected with outsourced labor.

[TaintedMojo]

HD enabling means the system will show HD on locals that are broadcast in HD and a few premiums such as HBO and Showtime if you have them, however to get primary hd programming with the majority of the programs with your package it's usually a premium charge of about 10 dollars.

[rjude007]

thank u for choosing dishnetwork my name is tim op id is 7ii wd whom am i spaling with??? hahaha! get starz and platinum for free..

[playgirlspick]

now I feel good I don't use dish network. i've heard they really have terrible customer service.

[june26gm]

adik si ate!

ang tanong ni kuyang customer, NAGBABAYAD AKO NG EXTRA PARA HINDI MAKAKUHA NG HD???

kagaguhan naman yan!

kaya ka nga mag ke cable para maganda panonood mo at makuha mo yung mas maraming channels, TAPOS PAGBABAYARIN KA PARA HARANGIN YUNG HD?

[flirtyuzzap]

this agent is not from manila..

she was speaking to fast..

[jamespetrello]

Wow really, I have Dish Network and they don't charge me any of these fee's but if they told me I was going to pay for something I didn't have because they have to push a button to stop a signal I would cancel real quick and remove the 4 wing-nuts that hold the mast and satellite up on the roof to drive it to the local dish shop and return it. Why do these company's all charge fees for service you DONT have? Does that really make sense?

[georrush]

You guys aren't talking to real Dish Network people. They are actually call center agents employed with PeopleSupport, handling various accounts, and Dish Network is just one of them. (This is however a company secret between peoplesupport and dish network....so please don't tell anyone.

[georrush]

Yes this is from the Philippines. I used to work with peoplesupport in Baguio City in the philippines as a call center agent, and Allsat / Dish Network was my account. We just pretend that we're based in Springsfield Montana. Yeah, we really rip people off. Sometimes, agents get access to the customer's Social Security number and their Credit card numbers...

[claudecute]

@georrush i don't think you should ruin it for the others. probably you get their account #s and stuff, but only the stupid people do that.

[TheMachete226]

its a rip off to pay 6 dollars for hd equipment

[protegemusic09]

hey man i just want to apologize.... i work at a call center and that "explanation" confused me! Yes you pay an enabling fee to not have service but instead of paying $6 for not having it you can pay $20 to have it.... wtf???

[butiki000]

are you sure this is from the philippines?

[balajadia2002]

This should be in the Philippines because of the accent of the other lady saying *CRIDIT* Bwahahaha!

[lemontapa]

If you have an HD receiver and is not subscribed to HD channels, there would be an "HD enabling" fee...

[cheezycount]

that was crazy..

[AssholeAnnie]

I am a customer service rep and it's very frustrating when stupid reps give wrong information the first time, transfer the customer around getting more conflicting information and then they get to me and I have to explain the correct information and the customer feels like I'm full of shit as well. It's idiots like this that make my job harder and makes customers really pissed off. Good grief they should have higher standards for hiring these reps, LOL.

[MMeMargoulette]

What? Brilliant!

They are all genius's

Oh my god, dish network customer service is the worst! I used to love them, now I absolutely hate them. Nobody knows anything. Everyones a jerk.

[Vocalities]

I've worked in places like this, and believe me, the way these things work are usually just as confusing for the employees. It's so much guesswork. The training and resources are always so poor.

[bloopers2469]

mostly american are racist!

[Dexi]

...wtf?

[shanphilidol]

that 6 dollar charge to disable the HD is stupid. and the filipina cust service agent wasnt making any sense.the solution is to return that hd equipment. and yes, dish network call center is in the philippines

[jzcrandall]

Everyone is so quick to throw the cable company under the bus, but at least their customer service is in the United States - hell, they're in your home town!

[Dexi]

dish has 13 call centers in the united states and maybe 3 outside. dont jump to conclusions.

[hotluv]

explain it in egnlish... i love that line!!!

wahaahaha..

what the Fcuk that agent is??

[baddmaddogg]

Its is also sad how the customer service ass. dont even know about their products perfect example of this.... Virgin Mobile USA They dont even know english.

[Brimley666]

It's really sad how many people that can bearly even speak fucking english get hired for phone jobs. Makes me sick.

[patmz911]

Maybe you should try learning their language o_O hahaha

[Brimley666]

What? are you retarded? I should learn THEIR language? even though I would be calling from a country that speaks a DIFFERENT language then them!?

What the hell? Do us all a favor and just kill yourself. The world has enough stupid people trying to throw their retarded hat in the ring, when they shouldn't of even opened up their mouth in the first place.

[patmz911]

haha wait so you buy technology that was created in japan and then instead of taking the time to learn how it works you call them? Then get all upset that they don't speak your language?

[Brimley666]

All jokes aside...seriously, what the HELL are you talking about? every time you talk, I swear it gets stupider.

Wow. Just, wow.

[patmz911]

Sorry, was I going too fast for you? Suppose I can elaborate... as soon as the astonishment wares off that is.

[Brimley666]

It's spelled "wears"

And you're spelled "retard"

You're Canadian though, so I kinda don't blame you - that much. No kids for you, ok?

[patmz911]

ha-ha and being an American is such an improvement? What ever dude, just don't bomb us. Ok.

[Brimley666]

Only tenfold. Pleas don't compare America to Canada, it only makes you look extremely stupid. I've been through your country, and it has some beautiful landscape, and some nice people. And you did give us Norm Macdonald, but comparing Canada to America?

Come on now. And we might bomb you, depending on if Mike Myers goes ahead with a Love Guru 2 or not.

[Dexi]

shouldn't have*

don't call people stupid if you're one of them.

[MrEkitten]

I had to spend over two hours on the phone with them when I got my first bill, bc they never explained certain "features", and misquoted us on the other features. After 2 escalations, I got fed up and just agreed to two $10 credits per month for a year. At that point, I figured I would just cut my losses and call it a day.

As far as HD. I think the $6 is to 'enable' you to get HD because you didn't have something (renting equip). And $20 to buy the programming.  The reps just don't get it.

[StrawberriChapstick]

yeah so WTF is the diff between hd programming and the effin hd enabler!!!! I AGREE with u guy, i guess your paying $6 so u dont get hd and i guess u'd have to pay $26 a month to use ur hd, thats bullshit this is what I do for a living, I work at comcast you shoulda called us AND you don't even have to have a effin contract and confusing BULLSHIT!!!! it's comcastic lol ;)